Troubleshooting: GAME WON'T LOAD, GRAPHICS GLITCHES, CRASHES

[Cogwheel Software]

Safe mode launcher

Whenever you have problems with starting the game or its correct operation, run RunSafeMode.exe which is in the main app directory, usually

C:\Program Files (x86)\Steam\steamapps\common\Hidden Deep

DirectX version

The most common cause of problems is DirectX setting. Some cards work better with Dx9 (mainly older machines), some with Dx11. If you have Intel HD Graphics or Intel UHD GPU recommended is Directx 9.

1. Start RunSafeMode.exe as described above
2. Change DirectX setting
3. Ensure that other settings like resolution and display mode are correct
4. Save and Run the game

Wrong GPU Adapter (very common in laptops)

In many laptops there are two graphics adapters - one integrated into CPU which is slower and often not fully compatible with DirectX (renders glitchy graphics) and second dedicated high performance GPU mainly for games.
Very often, the system defaults to the integrated card for Hidden Deep. I'm working on fixing this problem but for now you should follow steps below:

1. Check used GPU by going to the graphics settings after starting the game or in the Safe Mode Launcher (described above).
2. If it shows correct GPU e.g. GeForce or Ryzen then all is OK
3. If the wrong card is used (like Radeon Graphics, Intel HD Graphics etc), change the settings in the system or the Nvidia panel. You can find the instructions below:

AMD[www.amd.com]

NVIDIA[nvidia.custhelp.com]

Screen resolution or audio problems

1. Start RunSafeMode.exe as described above
2. Change needed settings and run the game
3. If it won't work try different settings until it works

Antivirus software problem:

Check if your antivirus software is not blocking hdeep.exe. It should not happen but some software has this problem - it is false positive of course
Try to disable antivir for a while and then run hdeep.exe