[CRASH] Unhandled Exception: EXCEPTION_ACCESS_VIOLATION 0x00000000

[Team17_Assistance]

Hey all,

Despite our best attempts and intentions to resolve the issue, we continue to receive reports where the game crashes with an error message similar/same to:

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION 0x00000000

PhysX3_x64
PhysX3_x64
APEXFramework_x64
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
kernel32
ntdll

As we continue to investigate and work through our logs, we would appreciate it if you would be able to provide any useful information that would allow us to give further context in order to fix this annoying problem.

This could be, any patterns that you might have noticed, or your system information file so that we can collate it and send it to our developers. To do this:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

That said, our apologies for the trouble caused, rest assured that we are working our hardest to get this solved as soon as possible.

**EDIT**

Please find below a list of fixes suggested by the community - would be great if you could test then and let us know if they helped:

Windows fully updated

Ensure that your Windows includes all the recent system updates:

Click on the Windows Key, and then go to Settings > Update & Security > Windows Update

Anti-Virus/Firewall Whitelisting

Ensure that all of the below files are whitelisted in your Anti-Virus/Firewall:

• Program Files (x86)\EasyAntiCheat\EasyAntiCheat.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\EasyAntiCheat\EasyAntiCheat_Setup.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\Launch_HLL.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL\Binaries\Win64\HLL-Win64-Shipping.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL_BugReportUploader.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL.exe

Changing your NVidia PhysX setting

1. Open your Nvidia Control Panel
   
2. Go to "Set PhysX Configuration
   
3. Select GPU

Regards,

Team17 Support

[pvt red cap]

UNREAL ENGINE CRASH

Hey anyone else noticing. You get into a game and the game crashes. Wasn't like this before the update.

An UNREAL PROCESS has crashed: UE4-HLL

LoginId:(Not posting number because i'm unsure if its mine)
EpicAccountId:(Not posting account cause I'm unsure if its mine

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000000

HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
kernel32
ntdll

[ChrisJudge]

same here

[CarbonCopy]

same

[Chef]

repair easy anti cheat

[Stabsfeld]

Yeah before update 7 the game ran fine for me. Now with update 7 I get this same issue after about playing for on average 40min on any map.

[Generalbullet]

Game now crashes before I can even finish a match and my fps has almost halved with a 2080 super. Really didn't have any issues before.

[BigCommunistHero]

Escrito originalmente por HLLTC} Chef:

repair easy anti cheat

How does one do that? I get the same crashes

[Lovecraft]

same here. I added this exception HLL_Win64_Shipping.exe into my antivirus firewall and looks like it solved the issue. No crash in last hours.

[Thomasp]

same

[Battle Farmer]

same

[[EW] Mitsie]

same

[Team17_Assistance]

Greetings all,

We have applied a patch today to try to address this exact issue, can you please ensure that your client is fully updated and retest the game to see if the crash is still occurring?

Regards,

Team17 Support

[Zere]

U7-Hotfix1-Crash

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION 0x00000000

PhysX3_x64
PhysX3_x64
APEXFramework_x64
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
kernel32
ntdll

On Cerentan.

And all ~3-4 minutes frames drops from 60 to 30 and going up again

https://freetexthost.net/JyfgsSq

[Lovecraft]

SERIOULSY.. I REALLY DONT KNOW WHAT TO SAY *I hope you will solve all this issues. like me, in many ppl we can't play anzmore.

LoginId:48b125f049dec5760dd880ab8b0322ea
EpicAccountId:

LowLevelFatalError [File:Unknown] [Line: 22] Pak chunk signature check failed!

HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
kernel32
ntdll

[Flip]

I have tried playing this game twice, both times crashed after a bit....considering how hard it is to get into a match this is rather annoying.