Game crashes on NewWorld splash screen

[CautiousMeat]

I get this error every time I boot the game after the update Operation: Glasshouse. The game worked fine the day before the update. My internet is slow and I only wanna try re-installing the game as my absolute last resort. I'm open to suggestions on how to fix this.

Fatal error: [File:Unknown] [Line: 3194] StringTable /Game/UI/Strings/ST_OnlineStore.ST_OnlineStore: Serial size mismatch: Got 960, Expected 911

InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
kernel32
ntdll


I have tried:

Stopped all background processes that weren't crucial

Deleted intro movies

Re-installed UE Prerequisites

Run game as admin

Run EAC as admin

Allow game through firewall

Restart Steam

Restart PC

Verified game integrity

Deleted contents of AppData/Local/Insurgency/Saved/Config

Deleted steamapps/common/sandstorm/Engine folder, then verified integrity of game

Ran Check Disk to verify hdd integrity

Deleted steamapps/appmanifest_581320 then told the game to install and find existing game files

[[HAN]Tachikoma]

wow...seems you helped me saved time i shall just wait for them to fix then

[Tapp]

Yep I have the same issue.. even a fresh reinstall with ALL files deleted i get the same error


Fatal error: [File:Unknown] [Line: 3194] StringTable /Game/UI/Strings/ST_OnlineStore.ST_OnlineStore: Serial size mismatch: Got 960, Expected 911

InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
kernel32
ntdll

[Phantom Incarnate]

I just posted this in my own thread regarding this, so I will copy paste this here in case it may help you as well, sorry that its long.

I am going to list all the things I personally did which resulted in being able to play the game.
I had verified integrity of cache (numerous times) and reinstalled multiple times along the way, so I won't mention every time I do.

First:
- I checked my NVIDIA drivers and found a new BIOS version came out 2 days ago for my MOBO, installed both a new GPU driver, and BIOS update.
- Checked Windows Updates, and downloaded the optional Windows 10 version 21H2
- Restarted my PC afterwards to NO effect of launching the game

Second:
- I did a disk cleanup using the Windows “Disk Cleanup” program that comes with windows. Deleted everything it found.
Still NO effect

Third:
I went into Windows 10 “Virus & Threat Protection” and turned off the 'Virus & threat protection settings' which included the 'Cloud Delivered Protection', ' Automatic Sample Submission', 'Tamper Protection'.
(NOTE 1 – the “Real Time Protection” service will turn back on automatically as stated in the description, I had turned it off, but it turned back on sometime afterwards)
(NOTE 2 – I have always had “Windows Firewall” turned off from the moment I fresh install any Windows OS, take this into consideration as well)

Fourth :
I 'right clicked properties' on “Insurgency Sandstorm” under the Steam Library list, and in the 'General' section I unchecked 'Enable the Steam Overlay while in-game' and 'Use Desktop Game Theatre while SteamVR is active'

At this point I did not verify if the game would launch exclusively by changing these settings in windows protection services.

Fifth: I started uninstalling programs in the “Control Panel” under 'Programs and Features'.
Here is a list of the programs I had uninstalled.

Software:
-Apple Application Support
-Apple Software Update
-CoreTemp
-CPU-Z
-Hwmonitor (CPUID)
-Dropbox
-Dropbox Update Helper
-Malware Bytes
-Microsoft Edge Updater (Edge is disabled)
-HWmonitor
-Plex Media Server
-PS Remote Play

Drivers:
-SoundBlaster Z-series control panel/software (for my PCIe soundcard)
(I removed my Soundblaster ZxR PCIe soundcard at the same time)

Game Services:
-Epic Games Launcher
-Bethesda Game Launcher
-Rockstar Game Launcher
-Ubisoft Connect

Please keep in mind this worked for ME. It may not work for you, however I strongly believe this worked solely after uninstalling something. Check for programs that would have a hardware monitor or overlay, as Easy Anti Cheat is probably the reason for not launching despite not giving a proper error.

I hope this helps.


System Specs:
Windows 10 -64bit
Ryzen 3900x
Gigabyte X570 Aorus Master (latest Bios)
GPU 1: GTX 1080ti WF OC (latest Driver)
GPU 2: GTX 750ti
Gskill 4x8 32GB 3600mhz
2TB NVME Samsung 980 Pro (Windows)
1TB Samsung 860 Pro (game install)

[CautiousMeat]

Originally posted by Phantom Incarnate:

I just posted this in my own thread regarding this, so I will copy paste this here in case it may help you as well, sorry that its long.

I am going to list all the things I personally did which resulted in being able to play the game.
I had verified integrity of cache (numerous times) and reinstalled multiple times along the way, so I won't mention every time I do.

First:
- I checked my NVIDIA drivers and found a new BIOS version came out 2 days ago for my MOBO, installed both a new GPU driver, and BIOS update.
- Checked Windows Updates, and downloaded the optional Windows 10 version 21H2
- Restarted my PC afterwards to NO effect of launching the game

Second:
- I did a disk cleanup using the Windows “Disk Cleanup” program that comes with windows. Deleted everything it found.
Still NO effect

Third:
I went into Windows 10 “Virus & Threat Protection” and turned off the 'Virus & threat protection settings' which included the 'Cloud Delivered Protection', ' Automatic Sample Submission', 'Tamper Protection'.
(NOTE 1 – the “Real Time Protection” service will turn back on automatically as stated in the description, I had turned it off, but it turned back on sometime afterwards)
(NOTE 2 – I have always had “Windows Firewall” turned off from the moment I fresh install any Windows OS, take this into consideration as well)

Fourth :
I 'right clicked properties' on “Insurgency Sandstorm” under the Steam Library list, and in the 'General' section I unchecked 'Enable the Steam Overlay while in-game' and 'Use Desktop Game Theatre while SteamVR is active'

At this point I did not verify if the game would launch exclusively by changing these settings in windows protection services.

Fifth: I started uninstalling programs in the “Control Panel” under 'Programs and Features'.
Here is a list of the programs I had uninstalled.

Software:
-Apple Application Support
-Apple Software Update
-CoreTemp
-CPU-Z
-Hwmonitor (CPUID)
-Dropbox
-Dropbox Update Helper
-Malware Bytes
-Microsoft Edge Updater (Edge is disabled)
-HWmonitor
-Plex Media Server
-PS Remote Play

Drivers:
-SoundBlaster Z-series control panel/software (for my PCIe soundcard)
(I removed my Soundblaster ZxR PCIe soundcard at the same time)

Game Services:
-Epic Games Launcher
-Bethesda Game Launcher
-Rockstar Game Launcher
-Ubisoft Connect

Please keep in mind this worked for ME. It may not work for you, however I strongly believe this worked solely after uninstalling something. Check for programs that would have a hardware monitor or overlay, as Easy Anti Cheat is probably the reason for not launching despite not giving a proper error.

I hope this helps.


System Specs:
Windows 10 -64bit
Ryzen 3900x
Gigabyte X570 Aorus Master (latest Bios)
GPU 1: GTX 1080ti WF OC (latest Driver)
GPU 2: GTX 750ti
Gskill 4x8 32GB 3600mhz
2TB NVME Samsung 980 Pro (Windows)
1TB Samsung 860 Pro (game install)

Thanks for attempting to help, but unfortunately none of these suggestions did the trick either. I have tried everything I can imagine other than clean installing windows and that's not worth it for me. I guess I'll wait for a hot fix or update to potentially solve my issue or just stop playing entirely.

[Phantom Incarnate]

Thanks for attempting to help, but unfortunately none of these suggestions did the trick either. I have tried everything I can imagine other than clean installing windows and that's not worth it for me. I guess I'll wait for a hot fix or update to potentially solve my issue or just stop playing entirely.

sorry it was no good. Something tells me the EAC doesn't like certain files/software, so if there is anything you can possibly think of to get rid of try removing it, even if its temporary. Because I understand not wanting to reinstall windows, its a pain. Best of Luck

[LionsTheBoss]

Originally posted by CautiousMeat:

I get this error every time I boot the game after the update Operation: Glasshouse. The game worked fine the day before the update. My internet is slow and I only wanna try re-installing the game as my absolute last resort. I'm open to suggestions on how to fix this.

Fatal error: [File:Unknown] [Line: 3194] StringTable /Game/UI/Strings/ST_OnlineStore.ST_OnlineStore: Serial size mismatch: Got 960, Expected 911

InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
kernel32
ntdll


I have tried:

Stopped all background processes that weren't crucial

Deleted intro movies

Re-installed UE Prerequisites

Run game as admin

Run EAC as admin

Allow game through firewall

Restart Steam

Restart PC

Verified game integrity

Deleted contents of AppData/Local/Insurgency/Saved/Config

Deleted steamapps/common/sandstorm/Engine folder, then verified integrity of game

Ran Check Disk to verify hdd integrity

Deleted steamapps/appmanifest_581320 then told the game to install and find existing game files

Did you ever find a fix?

I'm getting an identical error code on startup

Fatal error: [File:Unknown] [Line: 3194] StringTable /Game/UI/Strings/ST_OnlineStore.ST_OnlineStore: Serial size mismatch: Got 960, Expected 911

InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
kernel32
ntdll

[LionsTheBoss]

Originally posted by CautiousMeat:

I get this error every time I boot the game after the update Operation: Glasshouse. The game worked fine the day before the update. My internet is slow and I only wanna try re-installing the game as my absolute last resort. I'm open to suggestions on how to fix this.

Fatal error: [File:Unknown] [Line: 3194] StringTable /Game/UI/Strings/ST_OnlineStore.ST_OnlineStore: Serial size mismatch: Got 960, Expected 911

InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
kernel32
ntdll


I have tried:

Stopped all background processes that weren't crucial

Deleted intro movies

Re-installed UE Prerequisites

Run game as admin

Run EAC as admin

Allow game through firewall

Restart Steam

Restart PC

Verified game integrity

Deleted contents of AppData/Local/Insurgency/Saved/Config

Deleted steamapps/common/sandstorm/Engine folder, then verified integrity of game

Ran Check Disk to verify hdd integrity

Deleted steamapps/appmanifest_581320 then told the game to install and find existing game files

Ay I found the fix for this error code, this code is usually corrupted game files

Error occurs in that they changed the pak game files names, so either yours didn't automatically change somehow whenever they made that change, or you were trying to reinstall of of an external hard drive like I was to reinstall at 100mb/s

The fix is:
Just do a fresh install straight from steam

Or if you don't wanna wait for it to download go to

files - the install drive>steam>steamapps>common>sandstorm>Insurgency>Content>Paks

See the old naming scheme which was for example on the first pak file "pakchunk0-WindowsClient_0_P.pak" and then rename it to the new naming scheme which for that file would be "pakchunk0-WindowsClient.pak", and just go through all the old files and switch it to the new scheme, recently they added pakchunk23, 24, and 25

So then copy the >steam>steamapps>common>sandstorm folder with nothing else in it but the renamed paks with >sandstorm>Insurgency>Content>Paks then stick it into the steam install folder

>steam>steamapps>common then stick the copied insurgency folder with the renamed paks and hit install on steam, it'll look for existing game files and save you a bunch of time and auto install those 3 new pak files, or if this makes zero sense then just do a fresh install haha

You also gotta go to Insurgency>Plugins folder and delete "OnlineSubsystemEOS" they also got rid of that and it might cause some issues, idk for sure tho

Hope this helps

[ClassicovSky]

Спасибо, LionsTheBoss! Благодаря твоей наводке получилось сделать! И оказалось, что можно упростить процесс:
1. Сделал "проверка файлов" из меню игры (может и не надо)
2. Зашел SteamLibrary\steamapps\common\sandstorm\Insurgency\Content\Paks
Увидел список файлов:
pakchunk25-WindowsClient.pak
pakchunk24-WindowsClient.pak
pakchunk23-WindowsClient.pak
pakchunk21 -WindowsClient_0_P.pak
pakchunk21 -WindowsClient.pak
pakchunk20-WindowsClient_0_P.pak
pakchunk20-WindowsClient.pak
pakchunk19-WindowsClient_0_P.pak
pakchunk19-WindowsClient.pak
pakchunk18-WindowsClient_0_P.pak
pakchunkl 8-WindowsClient.pak
pakchunkl 6-WindowsClient_0_P.pak
pakchunkl 6-WindowsClient.pak
pakchunkl 5-WindowsClient_0_P.pak
pakchunkl 5-WindowsClient.pak
pakchunkl 3-WindowsClient_0_P.pak
pakchunkl 3-WindowsClient.pak
pakchunkl 2-WindowsClient_0_P.pak
pakchunkl 2-WindowsClient.pak
pakchunkl 1 -WindowsClient_0_P.pak
pakchunkl 1 -WindowsClient.pak
pakchunkl 0-WindowsClient_0_P.pak
pakchunkl O-WindowsClient.pak
3. Удалил все файлы с "_0_P.pak" на конце.
Игра запускается!

[LionsTheBoss]

Originally posted by ClassicovSky:

Спасибо, LionsTheBoss! Благодаря твоей наводке получилось сделать! И оказалось, что можно упростить процесс:
1. Сделал "проверка файлов" из меню игры (может и не надо)
2. Зашел SteamLibrary\steamapps\common\sandstorm\Insurgency\Content\Paks
Увидел список файлов:
pakchunk25-WindowsClient.pak
pakchunk24-WindowsClient.pak
pakchunk23-WindowsClient.pak
pakchunk21 -WindowsClient_0_P.pak
pakchunk21 -WindowsClient.pak
pakchunk20-WindowsClient_0_P.pak
pakchunk20-WindowsClient.pak
pakchunk19-WindowsClient_0_P.pak
pakchunk19-WindowsClient.pak
pakchunk18-WindowsClient_0_P.pak
pakchunkl 8-WindowsClient.pak
pakchunkl 6-WindowsClient_0_P.pak
pakchunkl 6-WindowsClient.pak
pakchunkl 5-WindowsClient_0_P.pak
pakchunkl 5-WindowsClient.pak
pakchunkl 3-WindowsClient_0_P.pak
pakchunkl 3-WindowsClient.pak
pakchunkl 2-WindowsClient_0_P.pak
pakchunkl 2-WindowsClient.pak
pakchunkl 1 -WindowsClient_0_P.pak
pakchunkl 1 -WindowsClient.pak
pakchunkl 0-WindowsClient_0_P.pak
pakchunkl O-WindowsClient.pak
3. Удалил все файлы с "_0_P.pak" на конце.
Игра запускается!

Glad I was able to help!

[RUS]

Originally posted by LionsTheBoss:

Originally posted by CautiousMeat:

I get this error every time I boot the game after the update Operation: Glasshouse. The game worked fine the day before the update. My internet is slow and I only wanna try re-installing the game as my absolute last resort. I'm open to suggestions on how to fix this.

Fatal error: [File:Unknown] [Line: 3194] StringTable /Game/UI/Strings/ST_OnlineStore.ST_OnlineStore: Serial size mismatch: Got 960, Expected 911

InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
kernel32
ntdll


I have tried:

Stopped all background processes that weren't crucial

Deleted intro movies

Re-installed UE Prerequisites

Run game as admin

Run EAC as admin

Allow game through firewall

Restart Steam

Restart PC

Verified game integrity

Deleted contents of AppData/Local/Insurgency/Saved/Config

Deleted steamapps/common/sandstorm/Engine folder, then verified integrity of game

Ran Check Disk to verify hdd integrity

Deleted steamapps/appmanifest_581320 then told the game to install and find existing game files

Ay I found the fix for this error code, this code is usually corrupted game files

Error occurs in that they changed the pak game files names, so either yours didn't automatically change somehow whenever they made that change, or you were trying to reinstall of of an external hard drive like I was to reinstall at 100mb/s

The fix is:
Just do a fresh install straight from steam

Or if you don't wanna wait for it to download go to

files - the install drive>steam>steamapps>common>sandstorm>Insurgency>Content>Paks

See the old naming scheme which was for example on the first pak file "pakchunk0-WindowsClient_0_P.pak" and then rename it to the new naming scheme which for that file would be "pakchunk0-WindowsClient.pak", and just go through all the old files and switch it to the new scheme, recently they added pakchunk23, 24, and 25

So then copy the >steam>steamapps>common>sandstorm folder with nothing else in it but the renamed paks with >sandstorm>Insurgency>Content>Paks then stick it into the steam install folder

>steam>steamapps>common then stick the copied insurgency folder with the renamed paks and hit install on steam, it'll look for existing game files and save you a bunch of time and auto install those 3 new pak files, or if this makes zero sense then just do a fresh install haha

You also gotta go to Insurgency>Plugins folder and delete "OnlineSubsystemEOS" they also got rid of that and it might cause some issues, idk for sure tho

Hope this helps :doirank:

Thank you so much! That fixed my error.

[Bravo]

For anyone reading this thread in the future:

A Serial size mismatch error typically means that your game installation is corrupted. This can be resolved in a number of ways, but the ones I find that work the most often are:

1) Verifying the integrity of the game file.
2) Perform a clean install of the game through Steam.
3) Reinstall the game on a different drive if the options above fail.

If all of this fails, please create a ticket here: https://sandstorm-support.newworldinteractive.com/hc/en-us/requests/new

[Blizzard]

Originally posted by LionsTheBoss:

Originally posted by CautiousMeat:

I get this error every time I boot the game after the update Operation: Glasshouse. The game worked fine the day before the update. My internet is slow and I only wanna try re-installing the game as my absolute last resort. I'm open to suggestions on how to fix this.

Fatal error: [File:Unknown] [Line: 3194] StringTable /Game/UI/Strings/ST_OnlineStore.ST_OnlineStore: Serial size mismatch: Got 960, Expected 911

InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
kernel32
ntdll


I have tried:

Stopped all background processes that weren't crucial

Deleted intro movies

Re-installed UE Prerequisites

Run game as admin

Run EAC as admin

Allow game through firewall

Restart Steam

Restart PC

Verified game integrity

Deleted contents of AppData/Local/Insurgency/Saved/Config

Deleted steamapps/common/sandstorm/Engine folder, then verified integrity of game

Ran Check Disk to verify hdd integrity

Deleted steamapps/appmanifest_581320 then told the game to install and find existing game files

Ay I found the fix for this error code, this code is usually corrupted game files

Error occurs in that they changed the pak game files names, so either yours didn't automatically change somehow whenever they made that change, or you were trying to reinstall of of an external hard drive like I was to reinstall at 100mb/s

The fix is:
Just do a fresh install straight from steam

Or if you don't wanna wait for it to download go to

files - the install drive>steam>steamapps>common>sandstorm>Insurgency>Content>Paks

See the old naming scheme which was for example on the first pak file "pakchunk0-WindowsClient_0_P.pak" and then rename it to the new naming scheme which for that file would be "pakchunk0-WindowsClient.pak", and just go through all the old files and switch it to the new scheme, recently they added pakchunk23, 24, and 25

So then copy the >steam>steamapps>common>sandstorm folder with nothing else in it but the renamed paks with >sandstorm>Insurgency>Content>Paks then stick it into the steam install folder

>steam>steamapps>common then stick the copied insurgency folder with the renamed paks and hit install on steam, it'll look for existing game files and save you a bunch of time and auto install those 3 new pak files, or if this makes zero sense then just do a fresh install haha

You also gotta go to Insurgency>Plugins folder and delete "OnlineSubsystemEOS" they also got rid of that and it might cause some issues, idk for sure tho

Hope this helps :doirank:

Thx Buddy it Worked for me.

[LionsTheBoss]

Originally posted by Blizzard:

Originally posted by LionsTheBoss:

Ay I found the fix for this error code, this code is usually corrupted game files

Error occurs in that they changed the pak game files names, so either yours didn't automatically change somehow whenever they made that change, or you were trying to reinstall of of an external hard drive like I was to reinstall at 100mb/s

The fix is:
Just do a fresh install straight from steam

Or if you don't wanna wait for it to download go to

files - the install drive>steam>steamapps>common>sandstorm>Insurgency>Content>Paks

See the old naming scheme which was for example on the first pak file "pakchunk0-WindowsClient_0_P.pak" and then rename it to the new naming scheme which for that file would be "pakchunk0-WindowsClient.pak", and just go through all the old files and switch it to the new scheme, recently they added pakchunk23, 24, and 25

So then copy the >steam>steamapps>common>sandstorm folder with nothing else in it but the renamed paks with >sandstorm>Insurgency>Content>Paks then stick it into the steam install folder

>steam>steamapps>common then stick the copied insurgency folder with the renamed paks and hit install on steam, it'll look for existing game files and save you a bunch of time and auto install those 3 new pak files, or if this makes zero sense then just do a fresh install haha

You also gotta go to Insurgency>Plugins folder and delete "OnlineSubsystemEOS" they also got rid of that and it might cause some issues, idk for sure tho

Hope this helps

Thx Buddy it Worked for me.

Love to hear it dude