Developers help needed - (Error: 0x887A0006 - 'HUNG')

[Haywire]

Firstly I want to say I am in no way expecting a quick-fix because I have spent the last 3 days trying to solve the problem along with the help of ze google and if anything I'm more confused than ever although it was nice learning that I'm by no means the only one experiencing this problem.

Assertion failed: [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')

InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
kernel32
ntdl

Things I have tried
Stress tests and Benchmarks - Performed better than I expected with newer driver but not by much.

Fresh OS.

Reinstalled steam.

Reinstalled EAC, UE and DirectX things.

Tried 6 different GPU Nvidia drivers.

Some registry edit tweak thing - Undone as it didn't seem to do anything.

MSI afterburner/RivaTuner on & off - If I apply a -200Mhz Underclock it seems to run for abit longer before CTD... W T F

Removed CPU Overclock.

Took apart and cleaned an already clean computer.

New HDMI cable (I was desperate).


My system
6600K
1070 Ti
16GB RAM
Windows 10

CPU MAX temperature 68c
GPU MAX temperature 64c


I'm also having what appears to me like the exact same problem with SQUAD.

Fatal error: [File:C:\BuildAgent\work\Squad_SquadRel\UnrealEngine\Engine\Source\Runtime\RenderCore\Private\RenderingThread.cpp] [Line: 826]
Rendering thread exception:
Fatal error: [File:C:\BuildAgent\work\Squad_SquadRel\UnrealEngine\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 200]
Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')


0x00007ff812b2a388 KERNELBASE.dll!UnknownFunction []
0x00007ff70cfdcd89 SquadGame.exe!UnknownFunction []
0x00007ff70cf9c397 SquadGame.exe!UnknownFunction []
0x00007ff70cf37787 SquadGame.exe!UnknownFunction []
0x00007ff70d54c7eb SquadGame.exe!UnknownFunction []
0x00007ff70d54deb1 SquadGame.exe!UnknownFunction []
0x00007ff70d53f79e SquadGame.exe!UnknownFunction []
0x00007ff70dbd7f9f SquadGame.exe!UnknownFunction []
0x00007ff70d9afaf4 SquadGame.exe!UnknownFunction []
0x00007ff70d9a191d SquadGame.exe!UnknownFunction []
0x00007ff70d9a524d SquadGame.exe!UnknownFunction []
0x00007ff70d9a49e8 SquadGame.exe!UnknownFunction []
0x00007ff70d70543e SquadGame.exe!UnknownFunction []
0x00007ff70d667b70 SquadGame.exe!UnknownFunction []
0x00007ff70d938eeb SquadGame.exe!UnknownFunction []
0x00007ff70d9233d2 SquadGame.exe!UnknownFunction []
0x00007ff70ce8dd13 SquadGame.exe!UnknownFunction []
0x00007ff70dc0960b SquadGame.exe!UnknownFunction []
0x00007ff70dc096d8 SquadGame.exe!UnknownFunction []
0x00007ff70cfdc7b2 SquadGame.exe!UnknownFunction []
0x00007ff70cfd21dc SquadGame.exe!UnknownFunction []
0x00007ff813a84034 KERNEL32.DLL!UnknownFunction []
0x00007ff815e33691 ntdll.dll!UnknownFunction []

I have played SQUAD for 700+ hours with no problem. Now for whatever reason I am greeted with a CTD between 1-13 minutes after launching.
I have played 30+ of INSURGENCY with no problem until now.


After what is approaching my 4th day of trying to resolve this issue I believe I have narrowed down kind of what is the problem - Unreal Engine is not playing nice with my GPU/Driver/Something and possibly has an aversion to Overclocking. However, I am at a loss as to Why? and/or How?

Any help provided would be greatly appreciated.

Thanks

[Arc]

Your graphics card is dying most likely. Did you try for example Furmark burn-in test for a period of time ?

If you want to test also a CPU load, Prime95 is a good one to do just that.

[Haywire]

Originally posted by Arc:

Your graphics card is dying most likely. Did you try for example Furmark burn-in test for a period of time ?

If you want to test also a CPU load, Prime95 is a good one to do just that.

Thank you for your response.

Not only is this GPU less than 9 months old but it runs every other game I have tried without a problem except SQUAD, which shares the same engine. I'm sure fortnite and Ark would crash too but I don't play them, others do and they are having the same error code, Unreal Engine is what connects all these games.

My normal stable OC of +220 Core +480 Memory would most certainly bring out any issue related to a dying GPU.
My 6600k stable OC of 4.5Ghz also has no impact on this because I tried both with and without it.
Only benchmarks and stress tests I have run other than general gaming are from 3DMark which I know is by no means a stressful "stress test" but again it would still highlight a simple problem such as a dying GPU.

[Arc]

Not entirely sure what age of a product has to do with it being broken. 3D marks are typically not running constant load for longer periods of time.

Do a several hour run of Furmark+Prime95 and see if that's stable.

[Haywire]

Originally posted by Arc:

Not entirely sure what age of a product has to do with it being broken. 3D marks are typically not running constant load for longer periods of time.

Do a several hour run of Furmark+Prime95 and see if that's stable.

You obviously don't agree that a GPU dying (impacts only 2 games, both UE) within 9 months(light/medium usage but you didn't know that) is unusual... I am not sure what to say.

I mean this with all sincerity, thank you for trying to help me but I feel like I must have provided incorrect information somewhere as I am completely puzzled as to how based on what I have said you could possibly think the problem is my hardware, in the sense that its broken anyway.

https://answers.unrealengine.com/questions/670166/unreal-engine-is-exiting-due-to-d3d-device-being-l-8.html - As I alluded to this is a known "issue" with many UE games.
My attempt to more directly raise this issue on the forum and potentially receive some secret developer wisdom was quite clearly short sighted, I do honestly appreciate the response though.

**EDIT**
"MSI afterburner/RivaTuner on & off - If I apply a -200Mhz Underclock it seems to run for abit longer before CTD... W T F" - I have found that -200 to both Core and Memory allows me to play the game for between 30 - 120 minutes before CTD.

Now Arc I feel like you are going to say it's my GPU dying for sure but I know you are wrong as much as some of the evidence would agree with you. Not only is my MAX temp 64c but there's no artifacts/lines infact when the game runs, it's perfect 60+ fps, High settings and mostly 150x resolution scale. Other games (except UE SQUAD) run fine.
There is some kind of conflict somewhere between UE and my end...

I'm going to keep tinkering as always, will report back.
I imagine you are incredibly busy at the quietest of times but if somewhere, somehow you wish to ponder or even share my particular problem(not a dying GPU) it would be very much appreciated.

Thanks
**EDIT**

[lt_delay]

Try to disable resolution scale and clock the gpu/ram back to default.
Searched a bit and a dude said that the res.-scale caused the problems for him...

https://steamcommunity.com/app/389730/discussions/0/1354868867727429150/

[Haywire]

Originally posted by lt_delay:

Try to disable resolution scale and clock the gpu/ram back to default.
Searched a bit and a dude said that the res.-scale caused the problems for him...

https://steamcommunity.com/app/389730/discussions/0/1354868867727429150/

Thanks for your help.
I tried it with default res and -80 scaling neither seem to impact the moment of CTD. Same old error. I'm thinking might as well keep it at 1.5x for the eye candy if it's going to crash either way.

As of right now the best results are from underclocking my GPU, that usually allows me time for 2-3 games before CTD. It's funny that the GPU is such a beast that it doesn't impact my fps too much but it is by no means a fix and I'm becoming increasingly frustrated at the fact I have to knee-cap my computer in order for this game (and SQUAD both UE) to run for a short period of time, it doesn't make sense...yet.

[Kite-Loopy]

Any update on your issue Haywire? I keep getting the same issue too.

AMD 3600
Vega 64
I game Insurgency (max settings on 1440) and Squad (all High setting).
Running the latest drivers.


GPU max's out at about 85decC and CPU tops at 65degC.

[Haywire]

Originally posted by Kiteloopy (OcUK):

Any update on your issue Haywire? I keep getting the same issue too.

AMD 3600
Vega 64
I game Insurgency (max settings on 1440) and Squad (all High setting).
Running the latest drivers.


GPU max's out at about 85decC and CPU tops at 65degC.

It resolved itself. Its disappearance is as mysterious as its arrival.
Still a source of frustration for me.

I wish you all the best my friend!

[Jens David Wenzel GmbH]

I know this is kind of an old topic but I have the same Issue, after my I overclocked my CPU and my PC crashed.