Insurgency Sandstorm crashes with RTSS now ( hardware usage monitoring tool ).

[Potato]

So apparently I get this after crash -

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0xffffffffffffffff

d3d11
d3d11
RTSSHooks64
RTSSHooks64
RTSSHooks64
RTSSHooks64
RTSSHooks64
RTSSHooks64
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
InsurgencyClient_Win64_Shipping
kernel32
ntdll

With RTSS set to disabled or program closed it works fine. Is this a new change? Because I remember Insurgency Sandstorm working just fine with RTSS ( also I used RTSS to lock fps for smoother experience ).

[Arc]

Sandstorm works fine with RTSS, not so much if you are forcing DX12 renderer on top of that.
It changed when UE4.27.2 was merged in last year.

[Potato]

Originally posted by Arc:

Sandstorm works fine with RTSS, not so much if you are forcing DX12 renderer on top of that.
It changed when UE4.27.2 was merged in last year.

I literally played last month / beginning of this month with dx12 renderer and RTSS having no issues at all. I started having these crashes very recently which is weird.

[Arc]

Yes, of course.
https://steamcommunity.com/app/581320/discussions/0/3544924290426422097/
https://steamcommunity.com/app/581320/discussions/0/3734078550724796154/
https://steamcommunity.com/app/581320/discussions/0/3759976879990310151/

Other than that: Win updates, RTSS/MSI AB updates, etc.

[Potato]

Originally posted by Arc:

Yes, of course.
https://steamcommunity.com/app/581320/discussions/0/3544924290426422097/
https://steamcommunity.com/app/581320/discussions/0/3734078550724796154/
https://steamcommunity.com/app/581320/discussions/0/3759976879990310151/

Other than that: Win updates, RTSS/MSI AB updates, etc.

I didn't update anything since I played Sandstorm last time. I might have moved to work driver for GPU due to newer drivers having some issues with other games.

But that is irrelevant considering that this is clearly RTSS issue and as far as I am aware there were no game updates in this period of time.

[[57th] AngryHatter]

By the way a UE is a windows error, not a sandstorm error. So it is clearly your particular installation of windows and ancillary apps.

[Potato]

Originally posted by 57th AngryHatter:

By the way a UE is a windows error, not a sandstorm error. So it is clearly your particular installation of windows and ancillary apps.

Works fine without RTSS. I don't think it's Windows issue if anything it could be GPU driver. But even that is quite unlikely,

[ThaDaLinkWent]

I can confirm it's definitely a MSI afterburner / Riva Tuner issue. DX12 is not the problem here. Everything ran fine after I switched off RTSS

[Lykophobetor]

Hi, I get this error when the crash happens:
Fatal error: [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0005 - 'REMOVED')Insurgency Client Win64 Shipping

Any ideas on how to fix this? I tried most of the steps available online except for reinstalling the game after the latest update.

[Potato]

Originally posted by Lykophobetor:

Hi, I get this error when the crash happens:
Fatal error: [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0005 - 'REMOVED')Insurgency Client Win64 Shipping

Any ideas on how to fix this? I tried most of the steps available online except for reinstalling the game after the latest update.

Verify files.

[Lykophobetor]

Originally posted by Potato:

Originally posted by Lykophobetor:

Hi, I get this error when the crash happens:
Fatal error: [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0005 - 'REMOVED')Insurgency Client Win64 Shipping

Any ideas on how to fix this? I tried most of the steps available online except for reinstalling the game after the latest update.

Verify files.

That doesn't always help, just temporary solution. Reducing some of the graphical settings seems to help though.

[Arc]

Originally posted by Lykophobetor:

That doesn't always help, just temporary solution. Reducing some of the graphical settings seems to help though.

Something in your rendering pipeline is unstable.

Usually unstable driver or GPU clocks, sometimes caused by incompatibile desktop settings, overlays or other injectors that affect rendering (D3D mods), and so on.

[Lykophobetor]

Originally posted by Arc:

Originally posted by Lykophobetor:

That doesn't always help, just temporary solution. Reducing some of the graphical settings seems to help though.

Something in your rendering pipeline is unstable.

Usually unstable driver or GPU clocks, sometimes caused by incompatibile desktop settings, overlays or other injectors that affect rendering (D3D mods), and so on.

Could it have something to do with Steam overlay, GeForce Experience overlay or something like that?

[Arc]

That's always possible however if so it must have crashed the driver because that's essentially what "DXGI_ERROR_DEVICE_REMOVED" (hex code: 0x887A0005 ) is about.

If you look into Event Viewer this event will be logged either with Critical or Error severity if it happened.
If it didn't, your other apps severed the connection between the driver and the engine.

[Arc]

Apparently new RTSS version contains some DX/VK compatibility under various circumstances. So if anybody wants to try :
https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html

[QA]

Originally posted by Arc:

Apparently new RTSS version contains some DX/VK compatibility under various circumstances. So if anybody wants to try :
https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html

try it, seem to keep crashing on my end. turn it off and it work fine,