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it was a weird solution but try these
1: restart the game, should fix it
2: go to your steam userdata folder and delete the insurgency folder. not sure exactly where it's located. should be under the steam appid but you may have to do some digging.
This is not a bug.
NWI: "This is a feature.".
After its done, start the game and click on your customization slots (the name), so it update to the original ones again.
"This is a bug."
A fix is currently being worked on. For now just restart the game client- yes, that is extremely frustrating that you have to fix it this way yourself and yes, it is our fault. Promise we are doing our best to iron out these issues.
Aaron