Insurgency: Sandstorm

Insurgency: Sandstorm

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RifRafJonesy Jul 20, 2019 @ 6:40am
Massive Ping Spikes***FIXED***
Since about two updates ago, I started getting massive unplayable ping spikes to my game. Not my ISP, had it checked out, and it only happens with SS. I normally run at 20-60 ping. Since that update about a month ago I am spiking as high as 800. It is constantly hitting me in waves while in game. Com'on guys, fix the basics here. I no longer want a new gun or map, I just want a game I can play again.
Last edited by RifRafJonesy; Aug 9, 2019 @ 1:16pm
Originally posted by Jonny-Higgins:
Hi everyone,

There have been no changes to our server hardware or providers over the past few months and so ping/latency should not have been affected. However, if you feel you are experiencing this below are a few steps to check and help us replicate this issue.

- Please let us know if you are playing via official matchmaking or on community servers.
Be aware: Community servers are not hosted by us and so we can no control the hardware used, location of servers or connection, and so user experiences may vary.

- Please check you do not have any other regions selected in your matching preferences which could be causing you to accidentally connect to other regions.

- Please ensure you do not have any other network hungry programs or downloads running in the background, and Insurgency: Sandstorm is the only program running before trying the test below.

- Please do a MTR test between you and our servers by repeating the following.
- Download WinMTR from here: https://winmtr.en.uptodown.com/windows
- Paste the server IP for your region into the test box and hit start.
- For EU this is: 72.251.246.102
- For US East this is: 209.95.51.179
- For US West this is: 209.191.164.171
- Once the report gets to 100 packets SENT hit "Copy Text to Clipboard"
- Email your results to support@focus-home.com and include the time you ran the test along with your IP which can be found here https://www.ipchicken.com/."
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Showing 1-15 of 21 comments
Rabbit (Banned) Jul 20, 2019 @ 7:58am 
#MeToo
ユーミ (Banned) Jul 20, 2019 @ 9:02am 
#this topic to be filled with fanboys crying how its your internet fault and game is perfectly godly state.
H2oevolved Jul 20, 2019 @ 1:28pm 
#fixhitreg
BAG Aug 1, 2019 @ 10:30pm 
I have exact same problem but my ping goes down to 0
I also think it started with one of the 2 previous patchs
so I have big rollback, or when I kill somebody it take at least 1 second to see him falling
I fire and hit targets but they run away and not even know I try to kill them
I stopped playing
Zeno Aug 2, 2019 @ 10:02am 
Originally posted by RifRafJonesy:
Since about two updates ago, I started getting massive unplayable ping spikes to my game. Not my ISP, had it checked out, and it only happens with SS. I normally run at 20-60 ping. Since that update about a month ago I am spiking as high as 800. It is constantly hitting me in waves while in game. Com'on guys, fix the basics here. I no longer want a new gun or map, I just want a game I can play again.

Me too, kind of unusual. It wasnt always like this
Kinshorin Aug 2, 2019 @ 10:29am 
Originally posted by RifRafJonesy:
Since about two updates ago, I started getting massive unplayable ping spikes to my game. Not my ISP, had it checked out, and it only happens with SS. I normally run at 20-60 ping. Since that update about a month ago I am spiking as high as 800. It is constantly hitting me in waves while in game. Com'on guys, fix the basics here. I no longer want a new gun or map, I just want a game I can play again.
Same here. It wasn't an issue back when ministry was introduced into the game, then after some patch it started.
RifRafJonesy Aug 3, 2019 @ 4:21pm 
I submitted a ticket with Focus when I posted this on Jul 20 (with my DxDiag). No response yet, so they have no idea how to fix this.
What rigs do you guys have?
Ryzen 7 2700
RX 580 8g
16gb ram 3200
Win10
All SSD
I should not have a problem like this. I am watching all the COD:MW videos and that hardcore mode looks like the place I have to go to FPS again, since I can't run this game.
Gnoll Aug 3, 2019 @ 5:37pm 
Ryzen 7 1700x
nvidia 1060 3GB
16gb ram DDR4
Win 10
HDD (sad as ♥♥♥♥♥♥♥ hell I know)

Servers have seemed choppier recently.
RifRafJonesy Aug 9, 2019 @ 1:15pm 
https://steamcommunity.com/app/581320/discussions/0/1744469130468182255/

Try this guys. Fixed my ping problem, not that I'm using all cores.
UnPaidWorker Aug 9, 2019 @ 1:29pm 
Originally posted by デスーメタルです:
#this topic to be filled with fanboys crying how its your internet fault and game is perfectly godly state.
I rly like japanese people so i hate to say that, but i saw your comments often in here, so stop being a ♥♥♥♥ dont act like you're perfect!
Maki Nishikino Aug 9, 2019 @ 2:04pm 
Originally posted by RifRafJonesy:
https://steamcommunity.com/app/581320/discussions/0/1744469130468182255/

Try this guys. Fixed my ping problem, not that I'm using all cores.

How was it related to ping? You must have manually parked cores and using this command unparked them, that's all this command does. You don't even need to use this command, the game will already be using them all unless like I said you manually parked them.
Last edited by Maki Nishikino; Aug 9, 2019 @ 2:05pm
RifRafJonesy Aug 9, 2019 @ 2:09pm 
its an in-game issue that showed as a ping problem. Either way don't care, it fixed it.
Maki Nishikino Aug 9, 2019 @ 2:23pm 
Originally posted by RifRafJonesy:
its an in-game issue that showed as a ping problem. Either way don't care, it fixed it.

Something else fixed it or it just fixed itself, it was just a coincidence that a placebo command seemed to fix your issue. It's a known fact that unless you manually parked cores this command does nothing at all.
Last edited by Maki Nishikino; Aug 9, 2019 @ 2:31pm
RifRafJonesy Aug 9, 2019 @ 2:47pm 
nope - it stopped as soon as I did it. Whatever...
A developer of this app has indicated that this post answers the original topic.
Jonny-Higgins Aug 9, 2019 @ 3:31pm 
Hi everyone,

There have been no changes to our server hardware or providers over the past few months and so ping/latency should not have been affected. However, if you feel you are experiencing this below are a few steps to check and help us replicate this issue.

- Please let us know if you are playing via official matchmaking or on community servers.
Be aware: Community servers are not hosted by us and so we can no control the hardware used, location of servers or connection, and so user experiences may vary.

- Please check you do not have any other regions selected in your matching preferences which could be causing you to accidentally connect to other regions.

- Please ensure you do not have any other network hungry programs or downloads running in the background, and Insurgency: Sandstorm is the only program running before trying the test below.

- Please do a MTR test between you and our servers by repeating the following.
- Download WinMTR from here: https://winmtr.en.uptodown.com/windows
- Paste the server IP for your region into the test box and hit start.
- For EU this is: 72.251.246.102
- For US East this is: 209.95.51.179
- For US West this is: 209.191.164.171
- Once the report gets to 100 packets SENT hit "Copy Text to Clipboard"
- Email your results to support@focus-home.com and include the time you ran the test along with your IP which can be found here https://www.ipchicken.com/."
Last edited by Jonny-Higgins; Aug 9, 2019 @ 3:37pm
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Date Posted: Jul 20, 2019 @ 6:40am
Posts: 21