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Tom Clancy's Rainbow Six Siege

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AverageLifeEnjoyer 8 mai. 2018 às 6:38
R6 mouse cursor bug
So ive noticed after a time when I aim on the right side of the screen i see my mouse cursor.
How can I fix this?
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Originalmente postado por Ubi-WheelyDuck:
Hey guys,

Thank you for your updates, I can assure you that this is still under investigation and as soon as we have any update we will be happy to share.

Many thanks for your patience.

- Ubisoft Support
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UbiBaron  [developer] 8 mai. 2018 às 8:35 
Do you have any other Windows open behind the game? For instance a Chat window or something else? Perhaps it's pulling focus through the game.

Additionally, what kind of display mode are you playing on?

- Ubisoft Support
#1
AverageLifeEnjoyer 9 mai. 2018 às 4:05 
Hi,only the game is opened ,im playing in the cinematic display mode.
#2
UbiBaron  [developer] 12 mai. 2018 às 1:52 
Thanks for getting back to me.

Is this Fullscreen, Borderless Window or Windowed mode?

- Ubisoft Support
#3
AverageLifeEnjoyer 12 mai. 2018 às 7:57 
fullscreen
#4
UbiBaron  [developer] 13 mai. 2018 às 1:12 
Thanks for confirming that.

Would it be possible to provide a video of this occurring? This will help us to look into this for you.

Can you also test in Borderless Windowed mode to see if the same thing happens?

- Ubisoft Support
#5
AverageLifeEnjoyer 13 mai. 2018 às 5:09 
hmm if i record it with my phone is that okay?
#6
UbiBaron  [developer] 13 mai. 2018 às 6:34 
As long as it's clear and stable it should be fine. Try to get the whole screen in the frame.

- Ubisoft Support
#7
AverageLifeEnjoyer 13 mai. 2018 às 7:23 
i got 3 footage 2 on drone and one with operator,can i get an email or something where i can send it?
#8
UbiBaron  [developer] 13 mai. 2018 às 8:14 
Uploading it to YouTube and then posting the link here is usually the best way. Unfortunately our ticketing tool is limited to only 5MB, so isn't really able to handle video files.

- Ubisoft support
#9
AverageLifeEnjoyer 13 mai. 2018 às 8:21 
okay ill try
#10
AverageLifeEnjoyer 13 mai. 2018 às 8:33 
https://www.youtube.com/watch?v=A2Kt5ksbdyI
#11
AverageLifeEnjoyer 13 mai. 2018 às 8:34 
for some reason only this one out of the 3 is displayed on pc
#12
76561198432872620 14 mai. 2018 às 1:28 
Thanks for sending us the footage, I can see what you mean.

Can you try launching the game after a clean boot to see if the problem persists after this: {LINK REMOVIDO}

Let me know if this still happens afterwards.

- Ubisoft Support Team
#13
AverageLifeEnjoyer 14 mai. 2018 às 9:01 
Well it doesnt work :/ ,the interesting tho if i turn around like 2-3 times the cursor is gone and it only appiers after 3-4 matches....it just doesnt make sense...
#14
76561198432872620 15 mai. 2018 às 1:42 
That's really weird I agree. Maybe at this point it's best to make a support ticket with your system files so our tech team can take a look for you.

Can you please go to {LINK REMOVIDO} and send us a ticket with your Dxdiag and Msinfo (a guide on how to create these can be found here {LINK REMOVIDO}

Hopefully they'll be able to work out what could be causing this.

- Ubisoft Support Team
#15
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Tom Clancy's Rainbow Six Siege > Player Support > Detalhes do tópico
Postado a: 8 mai. 2018 às 6:38
Comentários: 115

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