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Tom Clancy's Rainbow Six Siege

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AverageLifeEnjoyer 8. Mai 2018 um 6:38
R6 mouse cursor bug
So ive noticed after a time when I aim on the right side of the screen i see my mouse cursor.
How can I fix this?
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Ursprünglich geschrieben von Ubi-WheelyDuck:
Hey guys,

Thank you for your updates, I can assure you that this is still under investigation and as soon as we have any update we will be happy to share.

Many thanks for your patience.

- Ubisoft Support
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UbiBaron  [Entwickler] 8. Mai 2018 um 8:35 
Do you have any other Windows open behind the game? For instance a Chat window or something else? Perhaps it's pulling focus through the game.

Additionally, what kind of display mode are you playing on?

- Ubisoft Support
#1
AverageLifeEnjoyer 9. Mai 2018 um 4:05 
Hi,only the game is opened ,im playing in the cinematic display mode.
#2
UbiBaron  [Entwickler] 12. Mai 2018 um 1:52 
Thanks for getting back to me.

Is this Fullscreen, Borderless Window or Windowed mode?

- Ubisoft Support
#3
AverageLifeEnjoyer 12. Mai 2018 um 7:57 
fullscreen
#4
UbiBaron  [Entwickler] 13. Mai 2018 um 1:12 
Thanks for confirming that.

Would it be possible to provide a video of this occurring? This will help us to look into this for you.

Can you also test in Borderless Windowed mode to see if the same thing happens?

- Ubisoft Support
#5
AverageLifeEnjoyer 13. Mai 2018 um 5:09 
hmm if i record it with my phone is that okay?
#6
UbiBaron  [Entwickler] 13. Mai 2018 um 6:34 
As long as it's clear and stable it should be fine. Try to get the whole screen in the frame.

- Ubisoft Support
#7
AverageLifeEnjoyer 13. Mai 2018 um 7:23 
i got 3 footage 2 on drone and one with operator,can i get an email or something where i can send it?
#8
UbiBaron  [Entwickler] 13. Mai 2018 um 8:14 
Uploading it to YouTube and then posting the link here is usually the best way. Unfortunately our ticketing tool is limited to only 5MB, so isn't really able to handle video files.

- Ubisoft support
#9
AverageLifeEnjoyer 13. Mai 2018 um 8:21 
okay ill try
#10
AverageLifeEnjoyer 13. Mai 2018 um 8:33 
https://www.youtube.com/watch?v=A2Kt5ksbdyI
#11
AverageLifeEnjoyer 13. Mai 2018 um 8:34 
for some reason only this one out of the 3 is displayed on pc
#12
76561198432872620 14. Mai 2018 um 1:28 
Thanks for sending us the footage, I can see what you mean.

Can you try launching the game after a clean boot to see if the problem persists after this: {LINK ENTFERNT}

Let me know if this still happens afterwards.

- Ubisoft Support Team
#13
AverageLifeEnjoyer 14. Mai 2018 um 9:01 
Well it doesnt work :/ ,the interesting tho if i turn around like 2-3 times the cursor is gone and it only appiers after 3-4 matches....it just doesnt make sense...
#14
76561198432872620 15. Mai 2018 um 1:42 
That's really weird I agree. Maybe at this point it's best to make a support ticket with your system files so our tech team can take a look for you.

Can you please go to {LINK ENTFERNT} and send us a ticket with your Dxdiag and Msinfo (a guide on how to create these can be found here {LINK ENTFERNT}

Hopefully they'll be able to work out what could be causing this.

- Ubisoft Support Team
#15
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Tom Clancy's Rainbow Six Siege > Player Support > Themendetails
Geschrieben am: 8. Mai 2018 um 6:38
Beiträge: 115

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