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Sap1k Nov 29, 2019 @ 11:15am
My order status has just turned to cancelled for no apparent reason
Basically the title, I have already contacted Steam Support, am I the only one?
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Originally posted by Tallus808:
it can be an error. one of my order has under support the status cannceled but i know that it is already shipped (under account -> history all is fine) and i got the tracking number for GLS

EDIT: My GLS Status now changed that they have the "canceled" package from valve and are now in the status "in transit"

from my point of view it could be just a bug.

EDIT: Not a Bug, Steam is refund Users.
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Showing 1-15 of 805 comments
Comand74 Nov 29, 2019 @ 11:16am 
Same
#1
Hehe_Boy Nov 29, 2019 @ 11:16am 
steam support lmao i contact support no replay from 28 hours sucks support
#2
Zorion987 Nov 29, 2019 @ 11:17am 
Yeah, I have this problem too
#3
Sap1k Nov 29, 2019 @ 11:17am 
Originally posted by Hehe_Boy:
steam support lmao i contact support no replay from 28 hours sucks support
The usually reply within 24hrs to me, so let's see what they'll tell me
#4
Tallus808 Nov 29, 2019 @ 11:18am 
In a german Forum was another User with the same problem. The guess is that they out of Stock. They have nothing to shipp, so they can just cancel all pending orders.
#5
Sap1k Nov 29, 2019 @ 11:18am 
Funny thing is, the steam support page stl says processing, either this is a bug or the support website hasn't been updated yet
#6
brvsn Nov 29, 2019 @ 11:20am 
nope, there are other guys into another thread, too. same from me.. did they send refund or email at least? Anyway I can see two different status from two different links.. one says Cancelled the other Processing (the latter is the full receipt while the first one it's from Orders main page)

#7
Sap1k Nov 29, 2019 @ 11:21am 
Originally posted by brvsn:
nope, there are other guys into another thread, too. same from me.. did they send refund or email at least? Anyway I can see two different status from two different links.. one says Cancelled the other Processing (the latter is the full receipt while the first one it's from Orders main page)
They haven't, let's see tomorrow, kinda really sad about this
#8
poky Nov 29, 2019 @ 11:28am 
cancelled here too. bummer
Last edited by poky; Nov 29, 2019 @ 11:28am
#9
Hagen Nov 29, 2019 @ 11:35am 
Same
#10
simon.kroehnert Nov 29, 2019 @ 11:36am 
Same here. No info mail regarding the cancelation. Very bad customer support, That sucks.
#11
Sap1k Nov 29, 2019 @ 11:37am 
Originally posted by simon.kroehnert:
Same here. No info mail regarding the cancelation. Very bad customer support, That sucks.
I think it isn't too far fetched for it to be an error
#12
Boeh1701 Nov 29, 2019 @ 11:40am 
Same here. Betting that it sold out day 1 within 10 minutes, and the "restocking" every hour was/is a glitch.
#13
Welcome to Idiocracy 2023 Nov 29, 2019 @ 11:41am 
I have the same problem. Funny thing is that the add to card option is still available from time to time aka not greyed out.
#14
Welcome to Idiocracy 2023 Nov 29, 2019 @ 11:43am 
Originally posted by Boeh1701:
Same here. Betting that it sold out day 1 within 10 minutes, and the "restocking" every hour was/is a glitch.

And why my status changed to "in preparation" for two full days?
#15
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Steam Controller > General Discussions > Topic Details
Date Posted: Nov 29, 2019 @ 11:15am
Posts: 805

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