My order status has just turned to cancelled for no apparent reason

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Sap1k 29 nov 2019 om 11:15

My order status has just turned to cancelled for no apparent reason

Basically the title, I have already contacted Steam Support, am I the only one?

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Origineel geplaatst door Tallus808:

it can be an error. one of my order has under support the status cannceled but i know that it is already shipped (under account -> history all is fine) and i got the tracking number for GLS

EDIT: My GLS Status now changed that they have the "canceled" package from valve and are now in the status "in transit"

from my point of view it could be just a bug.

EDIT: Not a Bug, Steam is refund Users.

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1-15 van 805 reacties weergegeven

Comand75 29 nov 2019 om 11:16

Same

Hehe_Boy 29 nov 2019 om 11:16

steam support lmao i contact support no replay from 28 hours sucks support

Zorion987 29 nov 2019 om 11:17

Yeah, I have this problem too

Sap1k 29 nov 2019 om 11:17

Origineel geplaatst door Hehe_Boy:
steam support lmao i contact support no replay from 28 hours sucks support

The usually reply within 24hrs to me, so let's see what they'll tell me

Tallus808 29 nov 2019 om 11:18

In a german Forum was another User with the same problem. The guess is that they out of Stock. They have nothing to shipp, so they can just cancel all pending orders.

Sap1k 29 nov 2019 om 11:18

Funny thing is, the steam support page stl says processing, either this is a bug or the support website hasn't been updated yet

brvsn 29 nov 2019 om 11:20

nope, there are other guys into another thread, too. same from me.. did they send refund or email at least? Anyway I can see two different status from two different links.. one says Cancelled the other Processing (the latter is the full receipt while the first one it's from Orders main page)

Sap1k 29 nov 2019 om 11:21

Origineel geplaatst door brvsn:
nope, there are other guys into another thread, too. same from me.. did they send refund or email at least? Anyway I can see two different status from two different links.. one says Cancelled the other Processing (the latter is the full receipt while the first one it's from Orders main page)

They haven't, let's see tomorrow, kinda really sad about this