My game crashes and says unreal engine has failed everytime I load into a server but i have no problem playing single player

[srtriq11]

help plz

[retsam1]

What you've stated is akin to saying "Doc I'm sick" and that's about it.

So....


1. Post the full crash report from the UE4 code dump.
2. Go to the steam help menu, click system information and copy paste all that info here so we can see what steam detects for your rig and any potential discrepancies.
3. If you are using modded content list all mods by name and in the load order being used.

4. If you are overclocking, using msi afterburner, 3rd party graphic enhancers etc, dont, they're known crash makers.


Start with those things so we can start to narrow down the cause and offer potential solutions. Don't just make a thread saying I gotta problem only.

[TinyHugh]

电脑信息：
制造商：ASUS
型号：All Series
机体规格：台式机
未检测到触摸输入

处理器信息：
CPU 供应商：GenuineIntel
CPU 品牌：Intel(R) Xeon(R) CPU E3-1231 v3 @ 3.40GHz
CPU 系列：0x6
CPU 型号：0x3c
CPU 步进：0x3
CPU 类型：0x0
速度：3392 Mhz
8 个逻辑处理器
4 个物理处理器
超线程：支持
FCMOV：支持
SSE2：支持
SSE3：支持
SSSE3：支持
SSE4a：不支持
SSE41：支持
SSE42：支持
AES：支持
AVX：支持
AVX2：支持
AVX512F：不支持
AVX512PF：不支持
AVX512ER：不支持
AVX512CD：不支持
AVX512VNNI：不支持
SHA：不支持
CMPXCHG16B：支持
LAHF/SAHF：支持
PrefetchW：不支持

操作系统版本：
Windows 10（64 位）
NTFS：支持
加密供应商代码：支持 311 0x0 0x0 0x0

显卡：
驱动程序：NVIDIA GeForce GTX 1060 6GB
DirectX 主驱动程序：nvldumd.dll
驱动程序版本：26.21.14.3200
DirectX 驱动程序版本：26.21.14.3200
驱动程序日期：2019 年 24 7 日
OpenGL 版本：4.6
桌面色深：每像素 32 位
显示器刷新率：60 Hz
DirectX 显卡：NVIDIA GeForce GTX 1060 6GB
供应商 ID：0x10de
设备 ID：0x1c03
修订版本：0xa1
显示器数：1
逻辑显卡数：1
未检测到 SLI 或 Crossfire
主显示分辨率：2560 x 1080
桌面分辨率：2560 x 1080
主显示器尺寸：26.50" x 11.18" (28.74" diag)
67.3cm x 28.4cm (73.0cm diag)
主总线：PCI Express 16x
主 VRAM：6143 MB
支持的 MSAA 模式：2x 4x 8x

声卡：
音频设备：扬声器 (Realtek High Definition Au

内存：
RAM：16322 Mb

VR 硬件：
VR 头戴式显示器：未检测到

其他：
用户界面语言：简体中文
媒体类型：无法确定
可用的硬盘空间总大小：2499121 Mb
最大的空余硬盘区块：434834 Mb
操作系统安装日期：1?? 01 1970
已检测到的游戏控制器：None
MAC 地址哈希：88862a393b9a1757897db57c13981617da78ec66
磁盘序列号哈希：829670f9





mod:
1、Bitou2k's Binocular
https://steamcommunity.com/sharedfiles/filedetails/?id=1136125765
2、Ultra Stacks
https://steamcommunity.com/sharedfiles/filedetails/?id=761535755
3、Death Recovery Mod (v1.12.1)
https://steamcommunity.com/sharedfiles/filedetails/?id=751991809
4、Snappy Saddles & Rafts (Open Source)
https://steamcommunity.com/sharedfiles/filedetails/?id=725398419
5、Dino Energy Brew
https://steamcommunity.com/sharedfiles/filedetails/?id=1970053709
6、Custom Dino Levels
https://steamcommunity.com/sharedfiles/filedetails/?id=2182894352


Verifying the file integrity prompts two file errors. This error was prompted again after opening the game for about a few hours.

Originally posted by retsam1:

What you've stated is akin to saying "Doc I'm sick" and that's about it.

So....


1. Post the full crash report from the UE4 code dump.
2. Go to the steam help menu, click system information and copy paste all that info here so we can see what steam detects for your rig and any potential discrepancies.
3. If you are using modded content list all mods by name and in the load order being used.

4. If you are overclocking, using msi afterburner, 3rd party graphic enhancers etc, dont, they're known crash makers.


Start with those things so we can start to narrow down the cause and offer potential solutions. Don't just make a thread saying I gotta problem only.

[Stephen]

Originally posted by TinyHugh:

Verifying the file integrity prompts two file errors. This error was prompted again after opening the game for about a few hours.

3 suggestions for you,

1. It will be better if you can post your crash report as said by retsam, there isn't enough information given just by posting system specs and mods.
2. Also I will put my assumption onto your driver. You haven't updated your graphics driver for a year, which is not suitable with a game that is constantly being updated.
3. It will be even better if you could start your own new thread with your own information but not hijacking someone else's post, in order to make the question clear and avoid ambiguities.

[TinyHugh]

Originally posted by Stephen:

Originally posted by TinyHugh:

Verifying the file integrity prompts two file errors. This error was prompted again after opening the game for about a few hours.

3 suggestions for you,

1. It will be better if you can post your crash report as said by retsam, there isn't enough information given just by posting system specs and mods.
2. Also I will put my assumption onto your driver. You haven't updated your graphics driver for a year, which is not suitable with a game that is constantly being updated.
3. It will be even better if you could start your own new thread with your own information but not hijacking someone else's post, in order to make the question clear and avoid ambiguities.

Sorry, I don’t speak English, so I don’t know how to post new questions. I really use Google Translate.
I am already updating my graphics card driver.
Where can I find "crash repor"?

[Stephen]

Originally posted by TinyHugh:

Sorry, I don’t speak English, so I don’t know how to post new questions. I really use Google Translate.
I am already updating my graphics card driver.
Where can I find "crash repor"?

That's okay, nobody will know if you don't tell :)

The crash report should be located at:
(Drive):\Steam\steamapps\common\ARK\ShooterGame\Saved\Logs\*crashstack
Open it with a regular text editor of your choice, and copy paste the content here.

[TinyHugh]

Originally posted by Stephen:

Originally posted by TinyHugh:

Sorry, I don’t speak English, so I don’t know how to post new questions. I really use Google Translate.
I am already updating my graphics card driver.
Where can I find "crash repor"?

That's okay, nobody will know if you don't tell :)

The crash report should be located at:
(Drive):\Steam\steamapps\common\ARK\ShooterGame\Saved\Logs\*crashstack
Open it with a regular text editor of your choice, and copy paste the content here.

Assertion failed: IsValid() [File:F:\build\trunkNew\Engine\Source\Runtime\Core\Public\Templates\SharedPointer.h] [Line: 658]



VERSION: 316.28
KERNELBASE.dll!UnknownFunction (0x00007ffd3d7c3b29) + 0 bytes [UnknownFile:0]
ShooterGame.exe!FOutputDevice::Logf__VA() (0x00007ff712e77eaa) + 179 bytes [f:\build\trunknew\engine\source\runtime\core\private\misc\outputdevice.cpp:145]
ShooterGame.exe!FDebug::AssertFailed() (0x00007ff712e7845d) + 190 bytes [f:\build\trunknew\engine\source\runtime\core\private\misc\outputdevice.cpp:220]
ShooterGame.exe!<lambda_d7de6281e5d0f1c7ca43f5ae1208e37c>::operator()() (0x00007ff711d33a62) + 332 bytes [f:\build\trunknew\projects\shootergame\source\shootergame\private\shootergameinstance.cpp:1544]
ShooterGame.exe!TBaseFunctorDelegateInstance_ThreeParams<<lambda_d7de6281e5d0f1c7ca43f5ae1208e37c>,void,TSharedPtr<IHttpRequest,0>,TSharedPtr<IHttpResponse,1>,bool>::Execute() (0x00007ff711d4d0f5) + 237 bytes [f:\build\trunknew\engine\source\runtime\core\public\delegates\delegateinstancesimpl.inl:850]
ShooterGame.exe!TBaseRawMethodDelegateInstance_ThreeParams<FAmazonS3MultipartUpload,void,TSharedPtr<IHttpRequest,0>,TSharedPtr<IHttpResponse,1>,bool>::ExecuteIfSafe() (0x00007ff71118ff7a) + 0 bytes [f:\build\trunknew\engine\source\runtime\core\public\delegates\delegateinstancesimpl.inl:375]
ShooterGame.exe!TBaseDelegate_ThreeParams<void,TSharedPtr<IHttpRequest,0>,TSharedPtr<IHttpResponse,1>,bool>::ExecuteIfBound() (0x00007ff7134ed78f) + 72 bytes [f:\build\trunknew\engine\source\runtime\core\public\delegates\delegatesignatureimpl.inl:1126]
ShooterGame.exe!FHttpRequestWinInet::FinishedRequest() (0x00007ff7134eab3b) + 0 bytes [f:\build\trunknew\engine\source\runtime\online\http\private\windows\httpwininet.cpp:668]
ShooterGame.exe!FHttpRequestWinInet::Tick() (0x00007ff7134eb6c0) + 0 bytes [f:\build\trunknew\engine\source\runtime\online\http\private\windows\httpwininet.cpp:783]
ShooterGame.exe!FHttpManager::Tick() (0x00007ff7134e3992) + 0 bytes [f:\build\trunknew\engine\source\runtime\online\http\private\httpmodule.cpp:153]
ShooterGame.exe!FTicker::Tick() (0x00007ff71116811a) + 30 bytes [f:\build\trunknew\engine\source\runtime\core\public\containers\ticker.h:78]
ShooterGame.exe!FEngineLoop::Tick() (0x00007ff711163a13) + 0 bytes [f:\build\trunknew\engine\source\runtime\launch\private\launchengineloop.cpp:2525]
ShooterGame.exe!GuardedMain() (0x00007ff71115e15c) + 0 bytes [f:\build\trunknew\engine\source\runtime\launch\private\launch.cpp:140]
ShooterGame.exe!GuardedMainWrapper() (0x00007ff711164d8a) + 5 bytes [f:\build\trunknew\engine\source\runtime\launch\private\windows\launchwindows.cpp:125]
ShooterGame.exe!WinMain() (0x00007ff711164ed9) + 8 bytes [f:\build\trunknew\engine\source\runtime\launch\private\windows\launchwindows.cpp:213]
ShooterGame.exe!__tmainCRTStartup() (0x00007ff71497d5d1) + 21 bytes [f:\dd\vctools\crt\crtw32\dllstuff\crtexe.c:618]
KERNEL32.DLL!UnknownFunction (0x00007ffd3f667c24) + 0 bytes [UnknownFile:0]
ntdll.dll!UnknownFunction (0x00007ffd4056cea1) + 0 bytes [UnknownFile:0]
ntdll.dll!UnknownFunction (0x00007ffd4056cea1) + 0 bytes [UnknownFile:0]



It should be noted that there is no F drive on my computer. Once, I removed the F drive after reinstalling the system.


I tried to install the latest graphics card driver and modified the registry following the prompt "https://steamcommunity.com/app/346110/discussions/9/1741134597888708637/". There are currently no more crash errors.
Hope it helps others.

[srtriq11]

Originally posted by retsam1:

What you've stated is akin to saying "Doc I'm sick" and that's about it.

So....


1. Post the full crash report from the UE4 code dump.
2. Go to the steam help menu, click system information and copy paste all that info here so we can see what steam detects for your rig and any potential discrepancies.
3. If you are using modded content list all mods by name and in the load order being used.

4. If you are overclocking, using msi afterburner, 3rd party graphic enhancers etc, dont, they're known crash makers.


Start with those things so we can start to narrow down the cause and offer potential solutions. Don't just make a thread saying I gotta problem only.

I get an error saying Unreal Engine is exiting due to d3d device being lost

I have no mods, no overclocking background or 3rd party apps

and I am able to run singleplayer smoothly at 50-60 with no problems, it only happens when i try to join servers, I get ingame for 10-30 seconds and then i crash

[TinyHugh]

Originally posted by Stephen:

Originally posted by TinyHugh:

Sorry, I don’t speak English, so I don’t know how to post new questions. I really use Google Translate.
I am already updating my graphics card driver.
Where can I find "crash repor"?

That's okay, nobody will know if you don't tell :)

The crash report should be located at:
(Drive):\Steam\steamapps\common\ARK\ShooterGame\Saved\Logs\*crashstack
Open it with a regular text editor of your choice, and copy paste the content here.

There is still a crash error after installing the latest graphics driver.

[Stephen]

Originally posted by TinyHugh:

I tried to install the latest graphics card driver and modified the registry following the prompt "https://steamcommunity.com/app/346110/discussions/9/1741134597888708637/". There are currently no more crash errors.
Hope it helps others.

Originally posted by TinyHugh:

There is still a crash error after installing the latest graphics driver.

You did say the prompt helps, did it happen again? Was the error message the same?

Originally posted by arklover1232:

I get an error saying Unreal Engine is exiting due to d3d device being lost

I have no mods, no overclocking background or 3rd party apps

and I am able to run singleplayer smoothly at 50-60 with no problems, it only happens when i try to join servers, I get ingame for 10-30 seconds and then i crash

Again, as said by retsam, there is not enough details for us to debug your issue, you need to cooperate by posting your detailed crash report AND your system information. Please don't hand type your specs, we need to see what steam detects your system.

[TinyHugh]

Originally posted by Stephen:

Originally posted by TinyHugh:

I tried to install the latest graphics card driver and modified the registry following the prompt "https://steamcommunity.com/app/346110/discussions/9/1741134597888708637/". There are currently no more crash errors.
Hope it helps others.

Originally posted by TinyHugh:

There is still a crash error after installing the latest graphics driver.

You did say the prompt helps, did it happen again? Was the error message the same?

Originally posted by arklover1232:

I get an error saying Unreal Engine is exiting due to d3d device being lost

I have no mods, no overclocking background or 3rd party apps

and I am able to run singleplayer smoothly at 50-60 with no problems, it only happens when i try to join servers, I get ingame for 10-30 seconds and then i crash

Again, as said by retsam, there is not enough details for us to debug your issue, you need to cooperate by posting your detailed crash report AND your system information. Please don't hand type your specs, we need to see what steam detects your system.

After installing the latest version of the graphics card driver yesterday, there was no crash error. But after playing for about 4 hours today, there was a crash error again.

[retsam1]

Originally posted by arklover1232:

Originally posted by retsam1:

What you've stated is akin to saying "Doc I'm sick" and that's about it.

So....


1. Post the full crash report from the UE4 code dump.
2. Go to the steam help menu, click system information and copy paste all that info here so we can see what steam detects for your rig and any potential discrepancies.
3. If you are using modded content list all mods by name and in the load order being used.

4. If you are overclocking, using msi afterburner, 3rd party graphic enhancers etc, dont, they're known crash makers.


Start with those things so we can start to narrow down the cause and offer potential solutions. Don't just make a thread saying I gotta problem only.

I get an error saying Unreal Engine is exiting due to d3d device being lost

I have no mods, no overclocking background or 3rd party apps

and I am able to run singleplayer smoothly at 50-60 with no problems, it only happens when i try to join servers, I get ingame for 10-30 seconds and then i crash

D3D crashes have no true fix. Those crashes have been discussed for years on here and other Unreal Engine 4 game forums. Essentially stresses(for all manner of variables) can trigger the crash.

Best you can do is reduce the occurrence of the crash by:

1. Keeping your graphic driver update.
2. Playing within the means of the limitations of your computer. If you are playing in settings above those means its a sure fire way to have issues.
3. Do not play in single player or on servers with super boosted settings or glut of bad mods etc.


And there are more but usually people pushing settings beyond their rig's means or lack of updates are the top culprits(but again not always.).

[Serangel]

Try loading the game with out any of the mods. If it stops crashing, add them back one at a time until it starts crashing again and the last mod you added is either a problem itself or conflicting with another mod.

The snappy saddles mod hasn't been updated in 2 years so I'm suspecting that one.

[TinyHugh]

Originally posted by Serangel:

Try loading the game with out any of the mods. If it stops crashing, add them back one at a time until it starts crashing again and the last mod you added is either a problem itself or conflicting with another mod.

The snappy saddles mod hasn't been updated in 2 years so I'm suspecting that one.

I think it’s not the problem with this mod, because I didn’t make any items of this mod. The crash error does not always exist, almost every time the game is opened continuously for a long time (about 4 hours), but it will crash immediately after opening the game again. Sometimes it does not crash after restarting the computer, sometimes it still crashes after restarting the computer. I tried to disable all mods after the crash, but it still crashes. Unless the integrity of the file is verified (two file errors are prompted), you can continue to play.
I will try to uninstall the mod.