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No Man's Sky > Technical Support > Téma részletei
Chrischi 2024. dec. 18., 2:42
Game freezing then crashing after trying to load in
Hey guys, my game keeps crashing after trying to load in to my save, ive reinstalled NMS itself, updated all my drivers, deleted the shadercache in the files many times and nothing is working.
Heres my specs:

OS: Windows 10 Version 10.0.19045 Build 19045
CPU: Ryzen 9 3900x 12 Core
Memory: 32GB RAM
GPU:NVIDIA GeForce RTX 4070 Ti

Ive seen this problem a lot online so i thought i'd ask here if any of you experienced this and maybe even solved it for themselves.
So, does anyone know mre tricks to fix this?
Thanks in advance
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Guyver8 2024. dec. 18., 3:10 
do you have any mods installed ?
if yes... remove them and try starting the game, if that works then you have outdated mods and need to get updated versions of the outdated ones
#1
Chrischi 2024. dec. 18., 3:20 
Nope, no mods installed...
#2
Guyver8 2024. dec. 18., 3:37 
have you verified the gamefiles integrity in steam?

only other thing i've got is wot i like to call the 'Musashi Protocol'
Musashi eredeti hozzászólása:
No error code if it crashes ?

You may have a look into your windows Event Viewer for more Info about that crash.
WIN+X will open that windows list, there start the Event Viewer and
expand Windows Logs and look under Application for warnings with a timestamp of that crash.

Copy&Paste the details here, so we can check it

If this one shows only AppHang with unknown Reason, check the Events below of this one
#3
Chrischi 2024. dec. 18., 3:59 
Reinstalled and verified the game files several times, yes.
Heres the Warnings and errors for the last crash:

Log Name: Application
Source: Microsoft-Windows-Perflib
Date: 18/12/2024 12:49:37
Event ID: 1008
Task Category: None
Level: Warning
Keywords:

Description:
The Open procedure for service "WmiApRpl" in DLL "C:\WINDOWS\system32\wbem\wmiaprpl.dll" failed with error code The device is not ready.. Performance data for this service will not be available.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Perflib" Guid="{13b197bd-7cee-4b4e-8dd0-59314ce374ce}" />
<EventID>1008</EventID>
<Version>1</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-12-18T11:49:37.2225200Z" />
<EventRecordID>3827</EventRecordID>
<Correlation />
<Execution ProcessID="37828" ThreadID="37000" />
<Channel>Application</Channel>
<Computer>PC-Christian</Computer>
<Security UserID="S-1-5-21-2133926748-3692801014-2132703983-1004" />
</System>
<EventData>
<Data Name="Service">WmiApRpl</Data>
<Data Name="Library">C:\WINDOWS\system32\wbem\wmiaprpl.dll</Data>
<Data Name="Win32Error">21</Data>
</EventData>
</Event>

Log Name: Application
Source: Microsoft-Windows-PerfProc
Date: 18/12/2024 12:49:36
Event ID: 2002
Task Category: None
Level: Warning
Keywords:

Description:
Unable to open the job object \BaseNamedObjects\WmiProviderSubSystemHostJob for query access. The calling process may not have permission to open this job. The first four bytes (DWORD) of the Data section contains the status code.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-PerfProc" Guid="{72d211e1-4c54-4a93-9520-4901681b2271}" />
<EventID>2002</EventID>
<Version>1</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-12-18T11:49:36.5643958Z" />
<EventRecordID>3826</EventRecordID>
<Correlation />
<Execution ProcessID="37828" ThreadID="37000" />
<Channel>Application</Channel>
<Computer>PC-Christian</Computer>
<Security UserID="S-1-5-21-2133926748-3692801014-2132703983-1004" />
</System>
<EventData>
<Data Name="Message">\BaseNamedObjects\WmiProviderSubSystemHostJob</Data>
<Data Name="Win32 Error">1060</Data>
</EventData>
</Event>

Log Name: Application
Source: Microsoft-Windows-PerfNet
Date: 18/12/2024 12:49:36
Event ID: 2004
Task Category: None
Level: Error
Keywords:

Description:
Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-PerfNet" Guid="{cab2b8a5-49b9-4eec-b1b0-fac21da05a3b}" />
<EventID>2004</EventID>
<Version>1</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-12-18T11:49:36.4846660Z" />
<EventRecordID>3825</EventRecordID>
<Correlation />
<Execution ProcessID="37828" ThreadID="37000" />
<Channel>Application</Channel>
<Computer>PC-Christian</Computer>
<Security UserID="S-1-5-21-2133926748-3692801014-2132703983-1004" />
</System>
<EventData>
<Data Name="NTSTATUS">3221225506</Data>
</EventData>
</Event>

Log Name: Application
Source: Microsoft-Windows-Perflib
Date: 18/12/2024 12:49:36
Event ID: 1008
Task Category: None
Level: Warning
Keywords:

Description:
The Open procedure for service "Lsa" in DLL "C:\Windows\System32\Secur32.dll" failed with error code Access is denied.. Performance data for this service will not be available.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Perflib" Guid="{13b197bd-7cee-4b4e-8dd0-59314ce374ce}" />
<EventID>1008</EventID>
<Version>1</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-12-18T11:49:36.4467640Z" />
<EventRecordID>3824</EventRecordID>
<Correlation />
<Execution ProcessID="37828" ThreadID="37000" />
<Channel>Application</Channel>
<Computer>PC-Christian</Computer>
<Security UserID="S-1-5-21-2133926748-3692801014-2132703983-1004" />
</System>
<EventData>
<Data Name="Service">Lsa</Data>
<Data Name="Library">C:\Windows\System32\Secur32.dll</Data>
<Data Name="Win32Error">5</Data>
</EventData>
</Event>

Log Name: Application
Source: Microsoft-Windows-Perflib
Date: 18/12/2024 12:49:36
Event ID: 1008
Task Category: None
Level: Warning
Keywords:

Description:
The Open procedure for service "ESENT" in DLL "C:\WINDOWS\system32\esentprf.dll" failed with error code Access is denied.. Performance data for this service will not be available.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Perflib" Guid="{13b197bd-7cee-4b4e-8dd0-59314ce374ce}" />
<EventID>1008</EventID>
<Version>1</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-12-18T11:49:36.4464198Z" />
<EventRecordID>3823</EventRecordID>
<Correlation />
<Execution ProcessID="37828" ThreadID="37000" />
<Channel>Application</Channel>
<Computer>PC-Christian</Computer>
<Security UserID="S-1-5-21-2133926748-3692801014-2132703983-1004" />
</System>
<EventData>
<Data Name="Service">ESENT</Data>
<Data Name="Library">C:\WINDOWS\system32\esentprf.dll</Data>
<Data Name="Win32Error">5</Data>
</EventData>
</Event>

Log Name: Application
Source: Microsoft-Windows-Perflib
Date: 18/12/2024 12:49:31
Event ID: 1008
Task Category: None
Level: Warning
Keywords:

Description:
The Open procedure for service ".NETFramework" in DLL "C:\WINDOWS\system32\mscoree.dll" failed with error code Access is denied.. Performance data for this service will not be available.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Perflib" Guid="{13b197bd-7cee-4b4e-8dd0-59314ce374ce}" />
<EventID>1008</EventID>
<Version>1</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-12-18T11:49:31.9538516Z" />
<EventRecordID>3822</EventRecordID>
<Correlation />
<Execution ProcessID="37828" ThreadID="37000" />
<Channel>Application</Channel>
<Computer>PC-Christian</Computer>
<Security UserID="S-1-5-21-2133926748-3692801014-2132703983-1004" />
</System>
<EventData>
<Data Name="Service">.NETFramework</Data>
<Data Name="Library">C:\WINDOWS\system32\mscoree.dll</Data>
<Data Name="Win32Error">5</Data>
</EventData>
</Event>
#4
Chrischi 2024. dec. 18., 8:26 
Oh and this is the newest crash code i get from nms itself 134078_0xE7AC2B_ST76561198975343772
#5
Ozwald 2024. dec. 18., 8:33 
Submit a ticket through zendesk.

https://hellogames.zendesk.com
#6
Chrischi 2024. dec. 18., 8:54 
ive had this problem for about a week now and ive already submitted about 5 tickets through Zendesk
#7
Ozwald 2024. dec. 18., 9:08 
If you've already submitted "about 5" tickets that were clear, concise, courteous & completely outlined the issue, directly to the developers of the game, I can't imagine what additional help you're expecting to get from here.
#8
Chrischi 2024. dec. 18., 9:12 
I just wanna play the game faster and the devs are taking their time to respond, which i understand of course
Just thought since this seems to be a pretty common issue the community might help me out
#9
Shadow Strider 2024. dec. 18., 9:14 
Chrischi eredeti hozzászólása:
ive had this problem for about a week now and ive already submitted about 5 tickets through Zendesk
yeah, unfortunately you could be waiting a while to get a response... took them a couple months to get back to me earlier this year...

Hopefully Musashi or the like can help you when/if they see this.
#10
Chrischi 2024. dec. 18., 9:21 
Musashi is my last hope for sure :steamsad:
#11
Ozwald 2024. dec. 18., 9:26 
Chrischi eredeti hozzászólása:
I just wanna play the game faster and the devs are taking their time to respond, which i understand of course
Just thought since this seems to be a pretty common issue the community might help me out

What leads you to believe this is a common issue? (It's not)
#12
Rekrah Ttocs 2024. dec. 18., 10:06 
NMS worked great for 2 weeks then started crashing. Sometimes won't open at all, sometimes shuts down and restarts PC, sometimes runs for a few minutes then just stops responding. Have new recently built PC. Intel i9-14900k processor, 128GB DDR5 memory, Nvidia RTX-4070 graphics card, Win10 latest updates. There should be no issue with running the program with the system I just built. Nothing changed from first 2 weeks of playing. Have tried all of the suggestions, reinstalling NMS, deleting shader cache, deleting other suggested files, to blocking program from Windows Defender and Malwarebytes. After a week of trying different options, nothing solves the problem, sometimes makes it worse. Have sent issue to zendesk along with tokens and dump files. Any new suggestions would be welcome. Tired of try to fix this.
#13
Chrischi 2024. dec. 18., 10:16 
Ozwald eredeti hozzászólása:
Chrischi eredeti hozzászólása:
I just wanna play the game faster and the devs are taking their time to respond, which i understand of course
Just thought since this seems to be a pretty common issue the community might help me out

What leads you to believe this is a common issue? (It's not)

lots of reddit posts and steam community discussions? im just trying to play this game man
#14
Ozwald 2024. dec. 18., 10:37 
Chrischi eredeti hozzászólása:
Ozwald eredeti hozzászólása:

What leads you to believe this is a common issue? (It's not)

lots of reddit posts and steam community discussions? im just trying to play this game man

I don't use reddit & there's been next to no posts here about it. I get that you're frustrated, but, pretending it's a common issue doesn't make it so. I'll just add you to my blocked list so you can whine on in peace.
#15
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No Man's Sky > Technical Support > Téma részletei
Közzétéve: 2024. dec. 18., 2:42
Hozzászólások: 27

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