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No Man's Sky > Technical Support > Topic Details
Chrischi Dec 18, 2024 @ 2:42am
Game freezing then crashing after trying to load in
Hey guys, my game keeps crashing after trying to load in to my save, ive reinstalled NMS itself, updated all my drivers, deleted the shadercache in the files many times and nothing is working.
Heres my specs:

OS: Windows 10 Version 10.0.19045 Build 19045
CPU: Ryzen 9 3900x 12 Core
Memory: 32GB RAM
GPU:NVIDIA GeForce RTX 4070 Ti

Ive seen this problem a lot online so i thought i'd ask here if any of you experienced this and maybe even solved it for themselves.
So, does anyone know mre tricks to fix this?
Thanks in advance
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Showing 1-15 of 27 comments
Guyver8 Dec 18, 2024 @ 3:10am 
do you have any mods installed ?
if yes... remove them and try starting the game, if that works then you have outdated mods and need to get updated versions of the outdated ones
#1
Chrischi Dec 18, 2024 @ 3:20am 
Nope, no mods installed...
#2
Guyver8 Dec 18, 2024 @ 3:37am 
have you verified the gamefiles integrity in steam?

only other thing i've got is wot i like to call the 'Musashi Protocol'
Originally posted by Musashi:
No error code if it crashes ?

You may have a look into your windows Event Viewer for more Info about that crash.
WIN+X will open that windows list, there start the Event Viewer and
expand Windows Logs and look under Application for warnings with a timestamp of that crash.

Copy&Paste the details here, so we can check it

If this one shows only AppHang with unknown Reason, check the Events below of this one
#3
Chrischi Dec 18, 2024 @ 3:59am 
Reinstalled and verified the game files several times, yes.
Heres the Warnings and errors for the last crash:

Log Name: Application
Source: Microsoft-Windows-Perflib
Date: 18/12/2024 12:49:37
Event ID: 1008
Task Category: None
Level: Warning
Keywords:

Description:
The Open procedure for service "WmiApRpl" in DLL "C:\WINDOWS\system32\wbem\wmiaprpl.dll" failed with error code The device is not ready.. Performance data for this service will not be available.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Perflib" Guid="{13b197bd-7cee-4b4e-8dd0-59314ce374ce}" />
<EventID>1008</EventID>
<Version>1</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-12-18T11:49:37.2225200Z" />
<EventRecordID>3827</EventRecordID>
<Correlation />
<Execution ProcessID="37828" ThreadID="37000" />
<Channel>Application</Channel>
<Computer>PC-Christian</Computer>
<Security UserID="S-1-5-21-2133926748-3692801014-2132703983-1004" />
</System>
<EventData>
<Data Name="Service">WmiApRpl</Data>
<Data Name="Library">C:\WINDOWS\system32\wbem\wmiaprpl.dll</Data>
<Data Name="Win32Error">21</Data>
</EventData>
</Event>

Log Name: Application
Source: Microsoft-Windows-PerfProc
Date: 18/12/2024 12:49:36
Event ID: 2002
Task Category: None
Level: Warning
Keywords:

Description:
Unable to open the job object \BaseNamedObjects\WmiProviderSubSystemHostJob for query access. The calling process may not have permission to open this job. The first four bytes (DWORD) of the Data section contains the status code.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-PerfProc" Guid="{72d211e1-4c54-4a93-9520-4901681b2271}" />
<EventID>2002</EventID>
<Version>1</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-12-18T11:49:36.5643958Z" />
<EventRecordID>3826</EventRecordID>
<Correlation />
<Execution ProcessID="37828" ThreadID="37000" />
<Channel>Application</Channel>
<Computer>PC-Christian</Computer>
<Security UserID="S-1-5-21-2133926748-3692801014-2132703983-1004" />
</System>
<EventData>
<Data Name="Message">\BaseNamedObjects\WmiProviderSubSystemHostJob</Data>
<Data Name="Win32 Error">1060</Data>
</EventData>
</Event>

Log Name: Application
Source: Microsoft-Windows-PerfNet
Date: 18/12/2024 12:49:36
Event ID: 2004
Task Category: None
Level: Error
Keywords:

Description:
Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-PerfNet" Guid="{cab2b8a5-49b9-4eec-b1b0-fac21da05a3b}" />
<EventID>2004</EventID>
<Version>1</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-12-18T11:49:36.4846660Z" />
<EventRecordID>3825</EventRecordID>
<Correlation />
<Execution ProcessID="37828" ThreadID="37000" />
<Channel>Application</Channel>
<Computer>PC-Christian</Computer>
<Security UserID="S-1-5-21-2133926748-3692801014-2132703983-1004" />
</System>
<EventData>
<Data Name="NTSTATUS">3221225506</Data>
</EventData>
</Event>

Log Name: Application
Source: Microsoft-Windows-Perflib
Date: 18/12/2024 12:49:36
Event ID: 1008
Task Category: None
Level: Warning
Keywords:

Description:
The Open procedure for service "Lsa" in DLL "C:\Windows\System32\Secur32.dll" failed with error code Access is denied.. Performance data for this service will not be available.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Perflib" Guid="{13b197bd-7cee-4b4e-8dd0-59314ce374ce}" />
<EventID>1008</EventID>
<Version>1</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-12-18T11:49:36.4467640Z" />
<EventRecordID>3824</EventRecordID>
<Correlation />
<Execution ProcessID="37828" ThreadID="37000" />
<Channel>Application</Channel>
<Computer>PC-Christian</Computer>
<Security UserID="S-1-5-21-2133926748-3692801014-2132703983-1004" />
</System>
<EventData>
<Data Name="Service">Lsa</Data>
<Data Name="Library">C:\Windows\System32\Secur32.dll</Data>
<Data Name="Win32Error">5</Data>
</EventData>
</Event>

Log Name: Application
Source: Microsoft-Windows-Perflib
Date: 18/12/2024 12:49:36
Event ID: 1008
Task Category: None
Level: Warning
Keywords:

Description:
The Open procedure for service "ESENT" in DLL "C:\WINDOWS\system32\esentprf.dll" failed with error code Access is denied.. Performance data for this service will not be available.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Perflib" Guid="{13b197bd-7cee-4b4e-8dd0-59314ce374ce}" />
<EventID>1008</EventID>
<Version>1</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-12-18T11:49:36.4464198Z" />
<EventRecordID>3823</EventRecordID>
<Correlation />
<Execution ProcessID="37828" ThreadID="37000" />
<Channel>Application</Channel>
<Computer>PC-Christian</Computer>
<Security UserID="S-1-5-21-2133926748-3692801014-2132703983-1004" />
</System>
<EventData>
<Data Name="Service">ESENT</Data>
<Data Name="Library">C:\WINDOWS\system32\esentprf.dll</Data>
<Data Name="Win32Error">5</Data>
</EventData>
</Event>

Log Name: Application
Source: Microsoft-Windows-Perflib
Date: 18/12/2024 12:49:31
Event ID: 1008
Task Category: None
Level: Warning
Keywords:

Description:
The Open procedure for service ".NETFramework" in DLL "C:\WINDOWS\system32\mscoree.dll" failed with error code Access is denied.. Performance data for this service will not be available.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Perflib" Guid="{13b197bd-7cee-4b4e-8dd0-59314ce374ce}" />
<EventID>1008</EventID>
<Version>1</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-12-18T11:49:31.9538516Z" />
<EventRecordID>3822</EventRecordID>
<Correlation />
<Execution ProcessID="37828" ThreadID="37000" />
<Channel>Application</Channel>
<Computer>PC-Christian</Computer>
<Security UserID="S-1-5-21-2133926748-3692801014-2132703983-1004" />
</System>
<EventData>
<Data Name="Service">.NETFramework</Data>
<Data Name="Library">C:\WINDOWS\system32\mscoree.dll</Data>
<Data Name="Win32Error">5</Data>
</EventData>
</Event>
#4
Chrischi Dec 18, 2024 @ 8:26am 
Oh and this is the newest crash code i get from nms itself 134078_0xE7AC2B_ST76561198975343772
#5
Ozwald Dec 18, 2024 @ 8:33am 
Submit a ticket through zendesk.

https://hellogames.zendesk.com
#6
Chrischi Dec 18, 2024 @ 8:54am 
ive had this problem for about a week now and ive already submitted about 5 tickets through Zendesk
#7
Ozwald Dec 18, 2024 @ 9:08am 
If you've already submitted "about 5" tickets that were clear, concise, courteous & completely outlined the issue, directly to the developers of the game, I can't imagine what additional help you're expecting to get from here.
#8
Chrischi Dec 18, 2024 @ 9:12am 
I just wanna play the game faster and the devs are taking their time to respond, which i understand of course
Just thought since this seems to be a pretty common issue the community might help me out
#9
Shadow Strider Dec 18, 2024 @ 9:14am 
Originally posted by Chrischi:
ive had this problem for about a week now and ive already submitted about 5 tickets through Zendesk
yeah, unfortunately you could be waiting a while to get a response... took them a couple months to get back to me earlier this year...

Hopefully Musashi or the like can help you when/if they see this.
#10
Chrischi Dec 18, 2024 @ 9:21am 
Musashi is my last hope for sure :steamsad:
#11
Ozwald Dec 18, 2024 @ 9:26am 
Originally posted by Chrischi:
I just wanna play the game faster and the devs are taking their time to respond, which i understand of course
Just thought since this seems to be a pretty common issue the community might help me out

What leads you to believe this is a common issue? (It's not)
#12
Rekrah Ttocs Dec 18, 2024 @ 10:06am 
NMS worked great for 2 weeks then started crashing. Sometimes won't open at all, sometimes shuts down and restarts PC, sometimes runs for a few minutes then just stops responding. Have new recently built PC. Intel i9-14900k processor, 128GB DDR5 memory, Nvidia RTX-4070 graphics card, Win10 latest updates. There should be no issue with running the program with the system I just built. Nothing changed from first 2 weeks of playing. Have tried all of the suggestions, reinstalling NMS, deleting shader cache, deleting other suggested files, to blocking program from Windows Defender and Malwarebytes. After a week of trying different options, nothing solves the problem, sometimes makes it worse. Have sent issue to zendesk along with tokens and dump files. Any new suggestions would be welcome. Tired of try to fix this.
#13
Chrischi Dec 18, 2024 @ 10:16am 
Originally posted by Ozwald:
Originally posted by Chrischi:
I just wanna play the game faster and the devs are taking their time to respond, which i understand of course
Just thought since this seems to be a pretty common issue the community might help me out

What leads you to believe this is a common issue? (It's not)

lots of reddit posts and steam community discussions? im just trying to play this game man
#14
Ozwald Dec 18, 2024 @ 10:37am 
Originally posted by Chrischi:
Originally posted by Ozwald:

What leads you to believe this is a common issue? (It's not)

lots of reddit posts and steam community discussions? im just trying to play this game man

I don't use reddit & there's been next to no posts here about it. I get that you're frustrated, but, pretending it's a common issue doesn't make it so. I'll just add you to my blocked list so you can whine on in peace.
#15
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No Man's Sky > Technical Support > Topic Details
Date Posted: Dec 18, 2024 @ 2:42am
Posts: 27

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