How to get the save system working?

[Aerodeon]

Every time I start the game, it's starting from a clean slate (press E to Initialise).

I've tried cloud sync on and off. I've verified local files. I've removed the game and re-installed. I've deleted the HelloGames folder in AppData.

It doesn't save on the PC and it doesn't save on the Steam Deck.

It's supposed to save every time you get out of the ship and even says that it's saved the game when you do get out.

My last contact from support was along the lines of "maybe it'll be fixed in a future update". That was from April 2022.

Is there anything else that I can try?

[Geldric™]

Originally posted by Aerodeon:

I've deleted the HelloGames folder in AppData.

1: Was the HelloGames folder recreated in AppData, after you launched the game?
2: Are you running at least Windows 10 and is it all up to date on patches?

Originally posted by Aerodeon:

Is there anything else that I can try?

This sounds like maybe a windows permission error. Have you run Disk Repair (right click your "C" drive and choose properties)? Note: My Win11 system lists it under "Error checking" with a "Check" button
---------
Oh and yes you are correct the game now has two saving functions:
1: The Restore point that is created when you exit your ship or use a waypoint/save beacon.
2: The Auto save, which happens automatically at regular intervals.

[Aerodeon]

Thanks for the reply, first of all.

The HelloGames folder was recreated just fine. There are files in there, but the game just keeps starting from the beginning and no save games can be loaded.

Windows machine is running Windows 11 22H2 with all the patches. The Steam Deck that has the same problem is running SteamOS 3.4.

Disk Check finds no errors. My user has full control of the HelloGames folder as do the Administrators group and SYSTEM.

I don't know how to check permissions on SteamOS or Arch Linux, whichever it is.

The game is installed locally on the Steam Deck; it's not streaming it from the Windows machine.

Totally stuck.

[Geldric™]

EDIT: Oh crap - I totally forgot - let me know if you have Steam Cloud sync enabled and if so DISABLE it! I re-read your 1st post - please DISABLE Cloud sync

Hmmm - thanks for the update. To be clear I can only TRY and help with the Windows version of Steam/NMS. (no exp w/SteamDeck).

Originally posted by Aerodeon:

Thanks for the reply, first of all.

Let's hope I can offer a morsel of help :)

Originally posted by Aerodeon:

The HelloGames folder was recreated just fine. There are files in there, but the game just keeps starting from the beginning and no save games can be loaded.

Windows machine is running Windows 11 22H2 with all the patches. The Steam Deck that has the same problem is running SteamOS 3.4.

Okay, that is good info. I'm going to post an image of my save folder, compare it to your files and let me know which ones you have and don't have.

https://imgur.com/a/ECS07TX
Don't worry about the .txt file <- I add those to all my save folders

Originally posted by Aerodeon:

Disk Check finds no errors. My user has full control of the HelloGames folder as do the Administrators group and SYSTEM.

Thank you for checking

[Geldric™]

I also found this: https://www.reddit.com/r/NoMansSkyTheGame/comments/nx16tm/game_not_saving_fix_i_found_today_for_pcsteam/

[Aerodeon]

Originally posted by Geldric:

Okay, that is good info. I'm going to post an image of my save folder, compare it to your files and let me know which ones you have and don't have.

My save folder: --
https://imgur.com/CY6CB1Y

Pretty much the same, I think.

When going to load the game though, nothing is listed.

https://imgur.com/LGcXlRt

Originally posted by Geldric:

I also found this: https://www.reddit.com/r/NoMansSkyTheGame/comments/nx16tm/game_not_saving_fix_i_found_today_for_pcsteam/

I have actually seen this but hadn't tried it recently. I just ran through the steps and it didn't make any difference.

It's just weird that this problem occurs on both the Windows version and the Steam Deck.

[Geldric™]

Originally posted by Aerodeon:

My save folder: --
https://imgur.com/CY6CB1Y

Pretty much the same, I think.

UGH, indeed it is. This is so flipping odd, those files are for SAVE SLOT #1.

Let's try something if you're okay with it. Select all four .hg files and make a zip file. Then email them to me at my steam name plus "tv" at gmail.com and I'll see if they load for me.

If you are uncomfortable doing that there are a ton of free file sharing sites the you can upload the zip file to. Here's some:
https://www.guru99.com/file-sharing-sites.html

[Musashi]

but you are not playing in Permadeath mode ?

[Geldric™]

@Aerodeon - please also make sure your Steam Deck has Cloud Sync disabled until we can resolve your Windows issues... thanks

[Aerodeon]

Originally posted by Musashi:

but you are not playing in Permadeath mode ?

Just Normal mode.
Cloud sync is off everywhere now.

[Musashi]

I just copy that

Originally posted by Geldric:

Originally posted by Aerodeon:

My save folder: --
https://imgur.com/CY6CB1Y

Pretty much the same, I think.

UGH, indeed it is. This is so flipping odd, those files are for SAVE SLOT #1.

Let's try something if you're okay with it. Select all four .hg files and make a zip file. Then email them to me at my steam name plus "tv" at gmail.com and I'll see if they load for me.

If you are uncomfortable doing that there are a ton of free file sharing sites the you can upload the zip file to. Here's some:
https://www.guru99.com/file-sharing-sites.html

[Aerodeon]

After today's update it's still not working. Anyway, here's a link to my savegame folder.

https://drive.google.com/file/d/11ZyHfTsvwhnFAv4ZBbt6PcZeZ6nnjp-p/view?usp=sharing

I'm very grateful for your help.

[Musashi]

I could load and play it without a problem...
Your character was siitting in his broken pillar

[Geldric™]

I guess the forum mods didn't like my other post with my tiny url link... sorry :(

I opened your save file with the 4.23 version (before today's update). Both the Restore Point and Auto Save have been updated and were working fine. I haven't the foggiest why your PC won't see/open them.

Here's your folder with the updated files, give them a try: https://drive.google.com/file/d/1hGZVLYJ5moeTYAkuaVmcfFR4K19yVI-b/view?usp=sharing

Screenshots of your game:
https://imgur.com/a/URjQ51r