crash before game starts

[mindlessnitwit]

hi , having an issue after reinstalling NMS recently.

the game doesnt even load up. it either appears to do nothing and then gives an error or will not give the error and start but never appear on the task bar, or show an image.

i have dump files that appear to point to the steam overlay but thats disabled
ive tried a few of the suggested fixes around the discussions like disabling audio service, wonder if anyone can advise

much appreciated if anyone can help


dump below
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

*** WARNING: Unable to verify checksum for vulkan-1.dll
KEY_VALUES_STRING: 1
Key : AV.Fault
Value: Read
Key : Analysis.CPU.mSec
Value: 515
Key : Analysis.Elapsed.mSec
Value: 8006
Key : Analysis.IO.Other.Mb
Value: 0
Key : Analysis.IO.Read.Mb
Value: 0
Key : Analysis.IO.Write.Mb
Value: 0
Key : Analysis.Init.CPU.mSec
Value: 124
Key : Analysis.Init.Elapsed.mSec
Value: 3635
Key : Analysis.Memory.CommitPeak.Mb
Value: 139
Key : Failure.Bucket
Value: INVALID_POINTER_READ_c0000005_gameoverlayrenderer64.dll!Unknown
Key : Failure.Hash
Value: {d882adcc-7a8d-71b6-2fa4-8bb5ddaa459b}
Key : Timeline.Process.Start.DeltaSec
Value: 1
Key : WER.OS.Branch
Value: vb_release
Key : WER.OS.Version
Value: 10.0.19041.1
Key : WER.Process.Version
Value: 44985.0.0.0
FILE_IN_CAB: NMS_crash_1693779969_110521_0x17A32_ST76561198059324821.dmp
NTGLOBALFLAG: 0
CONTEXT: (.ecxr)
rax=00007ff8f5730000 rbx=0000000000000001 rcx=0000000000690074
rdx=0000000000000001 rsi=00007ff8f57372d0 rdi=0000000000000000
rip=00007ff911367a32 rsp=000000a9a135dfc0 rbp=0000000000000000
r8=00007ff8f57372e4 r9=000000a9a135df70 r10=00007ff8f5730100
r11=0000000000000001 r12=0000000000000000 r13=00007ff8f57372c4
r14=00000238e71412a0 r15=0000000000000001
iopl=0 nv up ei pl nz na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206
ntdll!LdrpMapAndSnapDependency+0xa2:
00007ff9`11367a32 4c392401 cmp qword ptr [rcx+rax],r12 ds:00007ff8`f5dc0074=????????????????
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff911367a32 (ntdll!LdrpMapAndSnapDependency+0x00000000000000a2)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 00007ff8f5dc0074
Attempt to read from address 00007ff8f5dc0074

PROCESS_NAME: NMS.exe

READ_ADDRESS: 00007ff8f5dc0074

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 00007ff8f5dc0074

STACK_TEXT:
000000a9`a135dfc0 00007ff9`11364c14 : 00000238`e6fe80f0 00007ff8`f5730100 00000000`00000000 00000238`e71412a0 : ntdll!LdrpMapAndSnapDependency+0xa2
000000a9`a135e040 00007ff9`113afd53 : 00000000`00000000 000000a9`a135e129 00000000`00000000 0000f000`5d76620f : ntdll!LdrpMapDllWithSectionHandle+0x184
000000a9`a135e090 00007ff9`113afa80 : 00000000`00000000 00000000`00000000 00000238`e71412f8 00000238`e6fe80f0 : ntdll!LdrpMapDllNtFileName+0x19f
000000a9`a135e190 00007ff9`113aed1f : 000000a9`a135e3c8 00000238`e6fe80f0 000000a9`a135e401 000000a9`a135e3c8 : ntdll!LdrpMapDllFullPath+0xe0
000000a9`a135e320 00007ff9`1136fb53 : 00000238`e6fe80f0 000000a9`a135e501 000000a9`00000000 000000a9`a135e450 : ntdll!LdrpProcessWork+0x123
000000a9`a135e380 00007ff9`113673e4 : 000000a9`a135e450 000000a9`a135e5f0 000000a9`a135e6e0 000000a9`a135e5e0 : ntdll!LdrpLoadDllInternal+0x13f
000000a9`a135e400 00007ff9`11366af4 : 00000000`00000000 00000000`00000001 00000238`ea371f80 00007ff9`11380571 : ntdll!LdrpLoadDll+0xa8
000000a9`a135e5b0 00007ff9`0ee056b2 : 62616e55`203a7365 00000000`00000000 79732065`766c6f73 20222220`6c6f626d : ntdll!LdrLoadDll+0xe4
000000a9`a135e6a0 00007ff8`412daa10 : 00000000`00000000 00000000`00000000 ffffffff`fffffffe 00000000`00000000 : KERNELBASE!LoadLibraryExW+0x162
000000a9`a135e710 00007ff8`6e0a7188 : 00007ff8`6e0d57f0 00000000`00000000 00007ff8`0000003a 00000000`00000000 : gameoverlayrenderer64!OverlayHookD3D3+0x25c90
000000a9`a135e740 00007ff8`412daee8 : 000000a9`a135e8b0 000000a9`a135e830 00007ff9`0f170f80 000000a9`a135e830 : NahimicVRDevProps!GetHotPatchInfo+0x10f8
000000a9`a135e770 00007ff8`6e0a6d93 : 00007ff9`0f170f80 00007ff8`6e0d57f0 00000238`ea372dc0 00000000`0000003a : gameoverlayrenderer64!OverlayHookD3D3+0x26168
000000a9`a135e7d0 00000238`e9e02b28 : 00000238`ea372dc0 00000000`0000003a 00000238`ea36fb10 00000000`00000035 : NahimicVRDevProps!GetHotPatchInfo+0xd03
000000a9`a135e800 00000238`e9e0756c : 000000a9`a135e938 00000000`00000002 00000000`00000000 00000238`e9ec6fa0 : vulkan_1!vkResetEvent+0x43cf8
000000a9`a135e8d0 00007ff7`0de05fb0 : 00000238`e713e828 00000000`00401000 00000000`00000000 00007ff7`0e965028 : vulkan_1!vkResetEvent+0x4873c
000000a9`a135e9a0 00007ff7`0bbba264 : 00007ff7`0e2eb900 00000000`004030ee 00000000`00000000 ffffffff`0000000e : NMS!AK::ReadBytesSkip::Count+0x90100
000000a9`a135f5a0 00007ff7`0bbb9c6e : 00007ff7`10795a80 00000000`00000000 00000238`e6f92140 00000000`00000000 : NMS!AK::SoundEngine::UnregisterResourceMonitorCallback+0x2662c4
000000a9`a135f850 00007ff7`0bbb9c27 : 00007ff7`0e15b708 00000000`00000000 00007ff7`0b7802c8 00007ff7`0da93160 : NMS!AK::SoundEngine::UnregisterResourceMonitorCallback+0x265cce
000000a9`a135f8e0 00007ff7`0e10bab4 : 00000238`e6f92140 00000000`00000000 00000000`00000000 000000a9`a153b000 : NMS!AK::SoundEngine::UnregisterResourceMonitorCallback+0x265c87
000000a9`a135f910 00007ff9`0f4f7344 : 00000000`00000000 00000000`00000000 00000000`00000000 00007ff8`41240000 : NMS!NVSDK_NGX_UpdateFeature+0x1824
000000a9`a135f950 00007ff9`113a26b1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
000000a9`a135f980 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


STACK_COMMAND: ~0s; .ecxr ; kb

SYMBOL_NAME: gameoverlayrenderer64+25c90

MODULE_NAME: gameoverlayrenderer64

IMAGE_NAME: gameoverlayrenderer64.dll

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_gameoverlayrenderer64.dll!Unknown

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 8.30.80.46

FAILURE_ID_HASH: {d882adcc-7a8d-71b6-2fa4-8bb5ddaa459b}

Followup: MachineOwner
---------

0:000> lmvm gameoverlayrenderer64
Browse full module list
start end module name
00007ff8`41240000 00007ff8`413ca000 gameoverlayrenderer64 (export symbols) gameoverlayrenderer64.dll
Loaded symbol image file: gameoverlayrenderer64.dll
Mapped memory image file: C:\Program Files (x86)\Steam\gameoverlayrenderer64.dll
Image path: C:\Program Files (x86)\Steam\gameoverlayrenderer64.dll
Image name: gameoverlayrenderer64.dll
Browse all global symbols functions data
Timestamp: Thu Aug 31 22:02:00 2023 (64F0FFC8)
CheckSum: 00164571
ImageSize: 0018A000
File version: 8.30.80.46
Product version: 1.0.0.1
File flags: 0 (Mask 17)
File OS: 4 Unknown Win32
File type: 2.0 Dll
File date: 00000000.00000000
Translations: 0409.04b0
Information from resource tables:
CompanyName: Valve Corporation
ProductName: Steam Game Overlay Renderer
InternalName: GameOverlayRenderer (buildbot_steam-relclient-win64-builder_steam_rel_client_win64@steam-relclient-win64-builder)
OriginalFilename: GameOverlayRenderer.dll
ProductVersion: 01.00.00.01
FileVersion: 08.30.80.46
FileDescription: Steam Game Overlay Renderer
LegalCopyright: Copyright (C) 2007

[cswiger]

Yes, this crash mentions Nahimic. Either deinstall that or try disabling Windows sound service while the game launches.

[mindlessnitwit]

ok ive redone with nahimic uninstalled and audio disabled, still errors the same, got a new dump if you would like?

[mindlessnitwit]

*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

*** WARNING: Unable to verify checksum for vulkan-1.dll
KEY_VALUES_STRING: 1
Key : AV.Fault
Value: Read
Key : Analysis.CPU.mSec
Value: 546
Key : Analysis.Elapsed.mSec
Value: 6974
Key : Analysis.IO.Other.Mb
Value: 0
Key : Analysis.IO.Read.Mb
Value: 0
Key : Analysis.IO.Write.Mb
Value: 0
Key : Analysis.Init.CPU.mSec
Value: 202
Key : Analysis.Init.Elapsed.mSec
Value: 3756
Key : Analysis.Memory.CommitPeak.Mb
Value: 138
Key : Failure.Bucket
Value: INVALID_POINTER_READ_c0000005_gameoverlayrenderer64.dll!Unknown
Key : Failure.Hash
Value: {d882adcc-7a8d-71b6-2fa4-8bb5ddaa459b}
Key : Timeline.Process.Start.DeltaSec
Value: 2
Key : WER.OS.Branch
Value: vb_release
Key : WER.OS.Version
Value: 10.0.19041.1
Key : WER.Process.Version
Value: 44985.0.0.0
FILE_IN_CAB: NMS_crash_1693781563_110521_0x17A32_ST76561198059324821.dmp

NTGLOBALFLAG: 0

CONTEXT: (.ecxr)
rax=00007ff9bc7f0000 rbx=0000000000000001 rcx=0000000000690074
rdx=0000000000000001 rsi=00007ff9bc7f72d0 rdi=0000000000000000
rip=00007ff9cf1a7a32 rsp=0000000e33fce120 rbp=0000000000000000
r8=00007ff9bc7f72e4 r9=0000000e33fce0d0 r10=00007ff9bc7f0100
r11=0000000000000001 r12=0000000000000000 r13=00007ff9bc7f72c4
r14=000001272804ba50 r15=0000000000000001
iopl=0 nv up ei pl nz na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206
ntdll!LdrpMapAndSnapDependency+0xa2:
00007ff9`cf1a7a32 4c392401 cmp qword ptr [rcx+rax],r12 ds:00007ff9`bce80074=????????????????
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff9cf1a7a32 (ntdll!LdrpMapAndSnapDependency+0x00000000000000a2)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 00007ff9bce80074
Attempt to read from address 00007ff9bce80074

PROCESS_NAME: NMS.exe

READ_ADDRESS: 00007ff9bce80074

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 00007ff9bce80074

STACK_TEXT:
0000000e`33fce120 00007ff9`cf1a4c14 : 00000127`28047ef0 00007ff9`bc7f0100 00000000`00000000 00000127`2804ba50 : ntdll!LdrpMapAndSnapDependency+0xa2
0000000e`33fce1a0 00007ff9`cf1efd53 : 00000000`00000000 0000000e`33fce289 00000000`00000000 0000f000`5d76620f : ntdll!LdrpMapDllWithSectionHandle+0x184
0000000e`33fce1f0 00007ff9`cf1efa80 : 00000000`00000000 00000000`00000000 00000127`2804baa8 00000127`28047ef0 : ntdll!LdrpMapDllNtFileName+0x19f
0000000e`33fce2f0 00007ff9`cf1eed1f : 0000000e`33fce528 00000127`28047ef0 0000000e`33fce501 0000000e`33fce528 : ntdll!LdrpMapDllFullPath+0xe0
0000000e`33fce480 00007ff9`cf1afb53 : 00000127`28047ef0 0000000e`33fce601 0000000e`00000000 0000000e`33fce5b0 : ntdll!LdrpProcessWork+0x123
0000000e`33fce4e0 00007ff9`cf1a73e4 : 0000000e`33fce5b0 0000000e`33fce750 0000000e`33fce840 0000000e`33fce740 : ntdll!LdrpLoadDllInternal+0x13f
0000000e`33fce560 00007ff9`cf1a6af4 : 00000000`00000000 00000000`00000001 00000127`2804b7f0 00000127`2b46b400 : ntdll!LdrpLoadDll+0xa8
0000000e`33fce710 00007ff9`cce856b2 : 00000000`0000003a 00000000`00000000 00000000`00000001 0000000e`33fce8a9 : ntdll!LdrLoadDll+0xe4
0000000e`33fce800 00007ff9`76c4aa10 : 00000074`00000000 00000127`2b292270 0000003a`2804cc20 00000000`00000000 : KERNELBASE!LoadLibraryExW+0x162
0000000e`33fce870 00007ff9`76c4aee8 : 0000000e`33fce930 00007ff9`cce6f972 00000127`2b292270 0000000e`33fce929 : gameoverlayrenderer64!OverlayHookD3D3+0x25c90
0000000e`33fce8a0 00007ff9`136a2b28 : 00000127`2b292270 00000000`0000003a 00000127`2b28efc0 00000000`00000035 : gameoverlayrenderer64!OverlayHookD3D3+0x26168
0000000e`33fce900 00007ff9`136a756c : 0000000e`33fcea38 00000000`00000002 00000000`00000000 00007ff9`13766fa0 : vulkan_1!vkResetEvent+0x43cf8
0000000e`33fce9d0 00007ff7`6ed45fb0 : 00000127`2b367358 00000000`00401000 00000000`00000000 00007ff7`6f8a5028 : vulkan_1!vkResetEvent+0x4873c
0000000e`33fceaa0 00007ff7`6cafa264 : 00007ff7`6f22b900 00000000`004030ee 00000000`00000000 ffffffff`0000000e : NMS!AK::ReadBytesSkip::Count+0x90100
0000000e`33fcf6a0 00007ff7`6caf9c6e : 00007ff7`716d5a80 00000000`00000000 00000127`27eb61d0 00000000`00000000 : NMS!AK::SoundEngine::UnregisterResourceMonitorCallback+0x2662c4
0000000e`33fcf950 00007ff7`6caf9c27 : 00007ff7`6f09b708 00000000`00000000 00007ff7`6c6c02c8 00007ff7`6e9d3160 : NMS!AK::SoundEngine::UnregisterResourceMonitorCallback+0x265cce
0000000e`33fcf9e0 00007ff7`6f04bab4 : 00000127`27eb61d0 00000000`00000000 00000000`00000000 0000000e`34000000 : NMS!AK::SoundEngine::UnregisterResourceMonitorCallback+0x265c87
0000000e`33fcfa10 00007ff9`cd557344 : 00000000`00000000 00000000`00000000 00000000`00000000 00007ff9`76bb0000 : NMS!NVSDK_NGX_UpdateFeature+0x1824
0000000e`33fcfa50 00007ff9`cf1e26b1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
0000000e`33fcfa80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


STACK_COMMAND: ~0s; .ecxr ; kb

SYMBOL_NAME: gameoverlayrenderer64+25c90

MODULE_NAME: gameoverlayrenderer64

IMAGE_NAME: gameoverlayrenderer64.dll

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_gameoverlayrenderer64.dll!Unknown

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 8.30.80.46

FAILURE_ID_HASH: {d882adcc-7a8d-71b6-2fa4-8bb5ddaa459b}

Followup: MachineOwner

[cswiger]

You might try disabling Steam's in-game overlay as well:

Image path: C:\Program Files (x86)\Steam\gameoverlayrenderer64.dll

[mindlessnitwit]

the overlay is disabled, ive also tried renaming/deleting the dll to see if that made a difference, had to be done with steam off and as soon as steam opened again it regenerated

[Musashi]

Originally posted by mindlessnitwit:

the overlay is disabled, ive also tried renaming/deleting the dll to see if that made a difference, had to be done with steam off and as soon as steam opened again it regenerated

Could you upload that NMS_crash_1693781563_110521_0x17A32_ST76561198059324821.dmp
(uncompressed) into a cloud with permission to downlad it ?

I may have a closer look into it

[Julian Caesar]

I have the same problem with a fresh install. Where do you find these dumps ?

[Musashi]

C:\Users\YOUR_ID\AppData\Local\Temp
(it will be called something like
NMS_crash_xxxxxxxxxx_NMSVersion_0xCrashcode_SteamID.dmp

[Julian Caesar]

Originally posted by Musashi:

C:\Users\YOUR_ID\AppData\Local\Temp
(it will be called something like
NMS_crash_xxxxxxxxxx_NMSVersion_0xCrashcode_SteamID.dmp

Thanks. I figured out it was a problem with Vulkan. Just had to update my GPU drivers and it works. OP, are you sure everything is up to date ?

[mindlessnitwit]

yep definately up to date, just ran DDU and then reinstalled newest drivers and same issue

[Musashi]

Originally posted by mindlessnitwit:

yep definately up to date, just ran DDU and then reinstalled newest drivers and same issue

Let ne get your crash dump file...maybe I find a reason

[mindlessnitwit]

https://drive.google.com/file/d/1wfGe6vQSh-ID0UnvAKUbf90tvr0Ww_sg/view?usp=sharing

[Musashi]

I would (for a test) uninstall OBS
Than after reboot check if that folder C:\ProgramData\obs-studio-hook\graphics-hook64.dll
is gone .. if not delete it, too

[Musashi]

And disable RivaTuner Statistics Server from Autostart (or uninstall it)

[mindlessnitwit]

Originally posted by Musashi:

And disable RivaTuner Statistics Server from Autostart (or uninstall it)

you absolute genius, dont know which of the two fixed it but it ran. ive been pulling my hair out since friday XD