game crashes on startup, tried everything

[sonichris]

been trying for days to get his to open

i've read every thread on here, online, watched videos, nothing works

clicking start will cause screen to go black, come back for a second, go black again, and then crash with a long bug report token that i've uploaded to zenhelp about 4 days ago with no response.

i've done all the recommended things

brand new install no mods
verify files
uninstall and reinstall
other steam games load fine

asrock b450m/ac with newest bios, updated 2 weeks ago
this allowed me to open up all 12GB of GPU memory
this is what got fortnite to work

AMD 5 3600 no overclocking with latest updates
MSI 3060 OC 12GB no overclocking, latest update installed
16GB memory running XMP with no errors (please don't make go back to 2133)
page file at 1.5x min and 3x max
45GB of free space after install and page file allocation
Windows 10, all updates current
uninstalled MSI afterburner and all overclocking software
uninstalled all overlay software
unchecked steam overlay
uninstalled all the cool things that make building a tweaking computers fun
open as admin
unplug usbs
ctrl+alt when loading
computability mode
install C++
etc,

like i said, i can't remember everything i've tried because i've tried it all. what sucks is i had to go through the same thing to get fortnite to work. it would not load with my stable overclock on my cpu, had to go back to stock. after tweaking for days, fortinte finally loaded, the page file thing got it to work.

then MS flight simulator, same thing, days of more tweaking and research, i don't even remember what got that to work because now i've spent another 4 to 5 days to get NMS to load.

i don't understand why modern games are so fragile and finicky, why can't i overclock anything?. i'm 0 and 3 for getting games to just work.

something to note that may help... i found my original NMS (version 1.0.0.0) and another version 2.3.somthing that both worked. but would not connect and i couldn't update it. contacted zendesk, of course i got no response. i really wanted to play it so i bought NMS on steam and it has never worked. initially i thought it was because i had another install of NMS so i uninstalled all of them and checked to make sure all traces of it were gone. that was the first thing i did and then i did all of the above.

i've pretty much given up and will ask for a refund soon unless someone here has some miracle fix. i've got 11 minutes of game play so far which is just me trying to open it for about 200 times.

[Musashi]

Whats the error code if it crashes ?

You may have a look into your windows Event Viewer for more Info about that crash.

WINKey+R opens RUN, here type eventvwr.exe

Here expand Windows Logs and look under Application for warnings with a Timestamp of that crash.

Copy&Paste the details here, so we can check it

If this one shows only AppHang with unknown Reason, check the Events below of this one

[sonichris]

windows does not create any warning log around when the game crashes, perhaps because it doesn't even load. i did, however, find a file called Full.log in C:\Program Files (x86)\Steam\steamapps\common\No Man's Sky\GAMEDATA

this is what is in that file:

Vulkan Loader Message : terminator_CreateDevice: Failed in ICD C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_5218d4313424e84c\.\nvoglv64.dll vkCreateDevice call
Vulkan Loader Message : vkCreateDevice: Failed to create device chain.

[sonichris]

that file gets updated every time i try to start the game with exactly the same contents

[Captain.Jartyk]

Originally posted by sonichris:

.
asrock b450m/ac with newest bios, updated 2 weeks ago
.
AMD 5 3600 no overclocking with latest updates
MSI 3060 OC 12GB no overclocking, latest update installed
.
Windows 10, all updates current
.
uninstalled MSI afterburner and all overclocking software
.
like i said, i can't remember everything i've tried because i've tried it all.
.
i found my original NMS (version 1.0.0.0) and another version 2.3.somthing that both worked. but would not connect and i couldn't update it.
.

It could be that the motherboard's integrated graphics is causing the problem, even if you don't use it for anything.

Found this support text from Nvidia, which might help you solve the problem.

https://nvidia.custhelp.com/app/answers/detail/a_id/5182

note:
the previous versions of NMS you tried (v1.0 v2.3) , didn't use Vulkan, so that's probably why they worked.

[Musashi]

@sonichris
Whats your GPU Driver versio ? The numbers please..

[Isthatyoudave?]

Yep latest version and also the beta version crashes to desktop now every load of the game starting a new game too. Tried multiple nvidia drivers now all the same. No error codes just drops out to desktop. latest win 11 build.
everyother game is fine.

[sonichris]

Originally posted by Musashi:

@sonichris
Whats your GPU Driver versio ? The numbers please..

Previous reply was not me

I will try that work around when I get home and if it doesn't work I'll post the driver number for my GPU but I assure you it is the latest available.

[sonichris]

tried the work around, no luck, same thing.

the driver version from windows device manager/display adapters is 31.0.15.3640
the driver version in GeForce Experience is 536.40

[sonichris]

here's a DMP file i found in C:\Program Files (x86)\Steam\dumps

says something about "tier0_s.dll"

*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 4108

Key : Analysis.Elapsed.mSec
Value: 5760

Key : Analysis.IO.Other.Mb
Value: 0

Key : Analysis.IO.Read.Mb
Value: 0

Key : Analysis.IO.Write.Mb
Value: 0

Key : Analysis.Init.CPU.mSec
Value: 405

Key : Analysis.Init.Elapsed.mSec
Value: 11433

Key : Analysis.Memory.CommitPeak.Mb
Value: 189

Key : Failure.Bucket
Value: BREAKPOINT_80000003_tier0_s.dll!Unknown

Key : Failure.Hash
Value: {f109257b-d841-4a8c-0a81-15fd4d46838b}

Key : Timeline.Process.Start.DeltaSec
Value: 18

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Version
Value: 10.0.19041.1

Key : WER.Process.Version
Value: 8.14.49.6


FILE_IN_CAB: assert_steam.exe_20230704111451_1.dmp

COMMENT: Assert( m_mapGameActionIds.Count() == 1 ):c:\buildslave\steam_rel_client_win32\build\src\clientdll\controller_mode.cpp:11120


NTGLOBALFLAG: 0

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00000000
ExceptionCode: 80000003 (Break instruction exception)
ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD: 000025c8

PROCESS_NAME: steam.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached.

EXCEPTION_CODE_STR: 80000003

STACK_TEXT:
0059d194 76b58e69 00000780 00000000 0059d1dc ntdll!NtWaitForSingleObject+0xc
0059d208 76b58dc2 00000780 00015f90 00000000 KERNELBASE!WaitForSingleObjectEx+0x99
0059d21c 620a1f92 00000780 00015f90 031c3610 KERNELBASE!WaitForSingleObject+0x12
WARNING: Stack unwind information not available. Following frames may be wrong.
0059d230 5f21fc4e 00015f90 0336f870 03240900 tier0_s!CThreadSyncObject::Wait+0x32
0059d248 5f1d48f5 0002bf20 00000001 0059d660 steamclient!Steam_TerminateGameConnection+0x37af1e
0059d364 5f1ba528 0159d660 0002bf20 00000001 steamclient!Steam_TerminateGameConnection+0x32fbc5
0059d640 5f08a84f 03240900 00000000 5f9e7478 steamclient!Steam_TerminateGameConnection+0x3157f8
0059d694 6241e54a 84a5d1ac 041d9274 62c3c9d9 steamclient!Steam_TerminateGameConnection+0x1e5b1f
0059d7b8 6241d5b1 041d9274 041d9284 041d92ac SteamUI!JoiningSecureServerCall+0x103a2a
0059d800 6241c4d9 041d91c0 00000000 0004358a SteamUI!JoiningSecureServerCall+0x102a91
0059e06c 6256e553 03da2cb0 03394100 0336fc00 SteamUI!JoiningSecureServerCall+0x1019b9
0059e0e4 62437a5f 04270400 03200000 03394100 SteamUI!SteamDllMainEx+0x110553
0059e538 62435d0e ffffffff 03200000 0336fc00 SteamUI!JoiningSecureServerCall+0x11cf3f
0059e664 624321b9 032414cc 02e12050 032414d0 SteamUI!JoiningSecureServerCall+0x11b1ee
0059ea9c 624fca47 00000002 8a62d299 2b0d706a SteamUI!JoiningSecureServerCall+0x117699
0059eab4 624ccb5b 00000000 00000000 62ee7690 SteamUI!SteamDllMainEx+0x9ea47
0059eaf4 6245718e 00000000 00000000 03ec0100 SteamUI!SteamDllMainEx+0x6eb5b
0059eb40 6245cc77 60491b10 00000007 00000000 SteamUI!JoiningSecureServerCall+0x13c66e
0059eb70 6245ba82 6056462c 60491b10 008dc010 SteamUI!JoiningSecureServerCall+0x142157
0059f884 6209d987 00491b10 001a03c0 6245e000 SteamUI!JoiningSecureServerCall+0x140f62
0059f8c0 6209d2a8 0059f8f4 008dc010 6245e000 tier0_s!CValidator::GetNumSockets+0x497
0059f8e8 6209e296 0059f8f4 00000002 6245abe0 tier0_s!CThread::CalcStackDepth+0x48
0059f90c 6245e01e 6245abe0 00000001 00ad8d48 tier0_s!CatchAndWriteMiniDumpExReturnsInt+0x46
0059f924 0064518d 00000001 00ad8d48 00645510 SteamUI!SteamDllMainEx+0x1e
0059faec 006455ed 0059fb38 62270000 0059fb23 steam!SteamBootstrapper_SetCommandLineToRunOnExit+0x41ad
0059fb30 0065b390 00000001 00ad8d48 0000000a steam!SteamBootstrapper_SetCommandLineToRunOnExit+0x460d
0059fb44 0073a649 005f0000 00000000 00ab3f40 steam!SteamBootstrapper_SetCommandLineToRunOnExit+0x1a3b0
0059fb90 766100c9 00c3d000 766100b0 0059fbfc steam!CreateInterface+0xb1139
0059fba0 77ac7b4e 00c3d000 c3b387f2 00000000 kernel32!BaseThreadInitThunk+0x19
0059fbfc 77ac7b1e ffffffff 77ae8cae 00000000 ntdll!__RtlUserThreadStart+0x2f
0059fc0c 00000000 0073a6cd 00c3d000 00000000 ntdll!_RtlUserThreadStart+0x1b


STACK_COMMAND: ~0s; .ecxr ; kb

SYMBOL_NAME: tier0_s+32

MODULE_NAME: tier0_s

IMAGE_NAME: tier0_s.dll

FAILURE_BUCKET_ID: BREAKPOINT_80000003_tier0_s.dll!Unknown

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x86

OSNAME: Windows 10

IMAGE_VERSION: 8.14.49.6

FAILURE_ID_HASH: {f109257b-d841-4a8c-0a81-15fd4d46838b}

Followup: MachineOwner
---------

[DEDloc_©]

https://www.auslogics.com/en/articles/fix-breakpoint-error-0x80000003/#:~:text=The%20exception%20breakpoint%20error%200x80000003,Problematic%20Windows%20updates

[Musashi]

@sonichris
Could you post the content of your TKGRAPHICSSETTINGS.MXML (just open it withe notepad and copy&paste it)
That file is in \steamapps\common\No Man's Sky\Binaries\SETTINGS

And
maybe a crash dumb file has been written.. you find it in :
C:\Users\YOUR_ID\AppData\Local\Temp
(it will be called something like
NMS_crash_xxxxxxxxxx_NMSVersion_0xCrashcode_SteamID.dmp

[DEDloc_©]

Your problem is with steam itself. Not the game. It's right there in your post. The link I provided should help you get straightened out. Likely your registry is in need of cleaning/optimization.

[sonichris]

Originally posted by Musashi:

@sonichris
Could you post the content of your TKGRAPHICSSETTINGS.MXML (just open it withe notepad and copy&paste it)
That file is in \steamapps\common\No Man's Sky\Binaries\SETTINGS


here ya go-->


<?xml version="1.0" encoding="utf-8"?>
<Data template="TkGraphicsSettings">
<Property name="Version" value="4" />
<Property name="FullScreen" value="true" />
<Property name="Borderless" value="false" />
<Property name="Monitor" value="0" />
<Property name="MonitorNames">
<Property name="MonitorNames" value="0|NVIDIA GeForce RTX 3060|Generic PnP Monitor" />
</Property>
<Property name="ResolutionWidth" value="3840" />
<Property name="ResolutionHeight" value="2160" />
<Property name="ResolutionScale" value="1.000000" />
<Property name="VsyncEx" value="Triple" />
<Property name="GraphicsDetail" value="TkGraphicsDetailPreset.xml">
<Property name="TextureQuality" value="TkGraphicsDetailTypes.xml">
<Property name="GraphicDetail" value="Ultra" />
</Property>
<Property name="AnimationQuality" value="TkGraphicsDetailTypes.xml">
<Property name="GraphicDetail" value="Ultra" />
</Property>
<Property name="ShadowQuality" value="TkGraphicsDetailTypes.xml">
<Property name="GraphicDetail" value="Ultra" />
</Property>
<Property name="PostProcessingEffects" value="TkGraphicsDetailTypes.xml">
<Property name="GraphicDetail" value="Ultra" />
</Property>
<Property name="ReflectionsQuality" value="TkGraphicsDetailTypes.xml">
<Property name="GraphicDetail" value="Ultra" />
</Property>
<Property name="VolumetricsQuality" value="TkGraphicsDetailTypes.xml">
<Property name="GraphicDetail" value="Ultra" />
</Property>
<Property name="TerrainTessellation" value="TkGraphicsDetailTypes.xml">
<Property name="GraphicDetail" value="Ultra" />
</Property>
<Property name="PlanetQuality" value="TkGraphicsDetailTypes.xml">
<Property name="GraphicDetail" value="Ultra" />
</Property>
<Property name="BaseQuality" value="TkGraphicsDetailTypes.xml">
<Property name="GraphicDetail" value="Ultra" />
</Property>
<Property name="DynamicResScalingSettings" value="TkDynamicResScalingSettings.xml" />
<Property name="AntiAliasing" value="DLSS" />
<Property name="AmbientOcclusion" value="GTAO_Ultra" />
<Property name="AnisotropyLevel" value="16" />
<Property name="DLSSQuality" value="MaxPerformance" />
</Property>
<Property name="MotionBlurStrength" value="180.000000" />
<Property name="VignetteAndScanlines" value="true" />
<Property name="FoVOnFoot" value="75.000000" />
<Property name="FoVInShip" value="75.000000" />
<Property name="Brightness" value="128" />
<Property name="MaxframeRate" value="60" />
<Property name="NumHighThreads" value="1" />
<Property name="NumLowThreads" value="1" />
<Property name="TextureStreamingVk" value="Auto" />
<Property name="ShowRequirementsWarnings" value="true" />
<Property name="RemoveBaseBuildingRestrictions" value="false" />
<Property name="MouseClickSpeedMultiplier" value="0.500000" />
<Property name="UseTerrainTextureCache" value="false" />
<Property name="UseArbSparseTexture" value="false" />
<Property name="HDRMode" value="Off" />
<Property name="AdapterName" value="NVIDIA GeForce RTX 3060" />
<Property name="AdapterIndex" value="0" />
<Property name="NumGraphicsThreadsBeta" value="0" />
</Data>


And
maybe a crash dumb file has been written.. you find it in :
C:\Users\YOUR_ID\AppData\Local\Temp
(it will be called something like
NMS_crash_xxxxxxxxxx_NMSVersion_0xCrashcode_SteamID.dmp

and here is the latest DMP crash file-->



Loading Dump File [C:\Users\chris\AppData\Local\Temp\NMS_crash_1688686017_107053_0x583D5_ST76561198268059498.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available


************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Version 19045 MP (12 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Debug session time: Thu Jul 6 19:26:57.000 2023 (UTC - 4:00)
System Uptime: not available
Process Uptime: 0 days 0:00:07.000
...........................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(1518.14a4): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
ntdll!NtGetContextThread+0x14:
00007ff8`65b0ef04 c3 ret
0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

*** WARNING: Unable to verify checksum for NMS.exe

KEY_VALUES_STRING: 1

Key : AV.Dereference
Value: NullPtr

Key : AV.Fault
Value: Read

Key : Analysis.CPU.mSec
Value: 1030

Key : Analysis.Elapsed.mSec
Value: 362051

Key : Analysis.IO.Other.Mb
Value: 48

Key : Analysis.IO.Read.Mb
Value: 0

Key : Analysis.IO.Write.Mb
Value: 109

Key : Analysis.Init.CPU.mSec
Value: 140

Key : Analysis.Init.Elapsed.mSec
Value: 16274

Key : Analysis.Memory.CommitPeak.Mb
Value: 140

Key : Failure.Bucket
Value: NULL_POINTER_READ_c0000005_vulkan-1.dll!Unknown

Key : Failure.Hash
Value: {ad730766-60c2-1f56-dd61-7adc9bcfd88f}

Key : Timeline.Process.Start.DeltaSec
Value: 7

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Version
Value: 10.0.19041.1

Key : WER.Process.Version
Value: 41517.0.0.0


FILE_IN_CAB: NMS_crash_1688686017_107053_0x583D5_ST76561198268059498.dmp

NTGLOBALFLAG: 0

CONTEXT: (.ecxr)
rax=0000000000000001 rbx=00007ff7ae937710 rcx=00007ff7ad9896a0
rdx=000000005b0cd8b0 rsi=0000000000000000 rdi=00007ff7ad9896a0
rip=00007ff8089983d5 rsp=000000c8bbd5c850 rbp=000000c8bbd5c980
r8=00000000ffffffff r9=0000000000000001 r10=fefefefefefefeff
r11=8080808080808080 r12=00007ff7ae0aa410 r13=00007ff80894ce30
r14=0000000000000000 r15=000000000000002f
iopl=0 nv up ei pl nz na pe nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202
vulkan_1!vkResetEvent+0x495a5:
00007ff8`089983d5 488b1e mov rbx,qword ptr [rsi] ds:00000000`00000000=????????????????
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff8089983d5 (vulkan_1!vkResetEvent+0x00000000000495a5)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000

PROCESS_NAME: NMS.exe

READ_ADDRESS: 0000000000000000

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 0000000000000000

STACK_TEXT:
000000c8`bbd5c850 00007ff7`ad551c9a : 00007ff7`ae937710 000001df`aeca7c80 000001df`aeca7c80 00007ff7`ae0aa410 : vulkan_1!vkResetEvent+0x495a5
000000c8`bbd5c880 00007ff7`ad53932e : 00007ff8`08948450 00000000`000000bb 000000c8`bbd5ebb0 00000000`00000870 : NMS!AK::ReadBytesSkip::Count+0xfdf7a
000000c8`bbd5eab0 00007ff7`ab40f51f : 0275e76c`00000000 000000c8`bbd5fcd8 000000c8`bbd5fcd0 00000000`00000002 : NMS!AK::ReadBytesSkip::Count+0xe560e
000000c8`bbd5f900 00007ff7`ab40e8ae : 00007ff7`af59ab00 00000000`00000000 000001df`00000870 00000000`00000f00 : NMS!AK::SoundEngine::RegisterResourceMonitorCallback+0x26765f
000000c8`bbd5fcc0 00007ff7`ab40e867 : 00007ff7`ad8654a8 00000000`00000000 00007ff7`aafc02c8 00000000`000025e1 : NMS!AK::SoundEngine::RegisterResourceMonitorCallback+0x2669ee
000000c8`bbd5fd50 00007ff7`ad81f4a8 : 000001df`c9e2d7d0 00000000`00000000 00000000`00000000 000000c8`bbe3c000 : NMS!AK::SoundEngine::RegisterResourceMonitorCallback+0x2669a7
000000c8`bbd5fd80 00007ff8`63e97614 : 00000000`00000000 00000000`00000000 00000000`00000000 00007ff8`0a340000 : NMS!NVSDK_NGX_VULKAN_Shutdown1+0x55a8
000000c8`bbd5fdc0 00007ff8`65ac26f1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
000000c8`bbd5fdf0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


STACK_COMMAND: ~0s; .ecxr ; kb

SYMBOL_NAME: vulkan_1+495a5

MODULE_NAME: vulkan_1

IMAGE_NAME: vulkan-1.dll

FAILURE_BUCKET_ID: NULL_POINTER_READ_c0000005_vulkan-1.dll!Unknown

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 1.0.1111.2222

FAILURE_ID_HASH: {ad730766-60c2-1f56-dd61-7adc9bcfd88f}

Followup: MachineOwner
---------

[sonichris]

Originally posted by DEDloc_©:

Your problem is with steam itself. Not the game. It's right there in your post. The link I provided should help you get straightened out. Likely your registry is in need of cleaning/optimization.

i've done all of those things listed except #2, which i will try. i'm not going to set the page file to automatic, nor will i create another admin account, it's just not worth the trouble or probably breaking other games that i fixed by setting the page file to 1.5x to 3.0x RAM. i did run a registry cleaner through CCleaner to try and fix things early on, which obviously didn't, but i'll read up on #2 and try that. thanks for that info.

[sonichris]

Originally posted by DEDloc_©:

Your problem is with steam itself. Not the game. It's right there in your post. The link I provided should help you get straightened out. Likely your registry is in need of cleaning/optimization.

here are the results of the DISM Tools and the SFC Scan-->

Microsoft Windows [Version 10.0.19045.3086]
(c) Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>Dism /Online /Cleanup-Image /CheckHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19045.3086

No component store corruption detected.
The operation completed successfully.

C:\WINDOWS\system32>Dism /Online /Cleanup-Image /ScanHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19045.3086

[] No component store corruption detected.
The operation completed successfully.

C:\WINDOWS\system32>Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19045.3086

[] The restore operation completed successfully.
The operation completed successfully.


no errors were found, restarted, and NMS still won't open

further, every other game works, it's just NMS that doesn't so i don't think it's a steam issue i think it's a Vulkan issue since everything keeps pointing back to that. like the tier0_s.dll file error... what is that? i have that file in there. i've even tried redownloading it and moving my original dll out of there, didn't work.