Game crashes on loading space station or using teleporter

[Minnaroth]

My son got NMS for Christmas and has been enjoying playing it on his AMD Ryzen 5 3400G with Integrated Vega 11 Graphics. He does not have a separate gfx card.

The game generally runs fine with no lag or issues. Recently he got as far as going to the space station for the first time and the game crashed when he got into his space ship. The game then would not load at all. By reducing all the graphics settings in the xml file and the Radeon settings I was able to get the game to load and get him saved back to a planet. The game then loaded file from there, but crashes nearly every time he uses a teleporter. He had to go back to the space station to progress and has the same issue as before where the game won't load most times when he is saved at the station.

The game just freezes when loading and then the computer restarts.

I have tried verifying game files, turning down/off every graphics setting I can find, disconnecting from the internet and I'm still getting crashes. I've also tried deleting the settings to reset them to default and using Radeon's recommended Gaming settings. The resolution is 1440x900 which is the default for his monitor. The gfx drivers are updated to the latest version.

Is there anything else I can try to get the game running stable? I don't care if I have to turn more things down so that it looks terrible, so long as it runs.

[Ǥɾᴧᴤʆᴧᵯᴧ]

i have a problem with "...and then the computer restarts."
take a look at the Windows Event Viewer - that may give hints why the computer restarts and which driver or software is involved.
you should read similar threads here, in special where you can see Musashi in it :) [Hello Musashi - got Sushi? ;)]
streaming software often interferes with the Vulkan API in a bad way, might be better to get rid of it...

[Minnaroth]

There's no streaming software installed. Just what came with the computer, no man's sky, overwatch and amoung us.

Will check the windows event viewer. thanks,

[Minnaroth]

I had a look in Windows Event Viewer. There a lot of log entries but I can't tell if they relate to before the restart or after. I don't see anything obviously relating to no man's sky. What am I looking for?

[Musashi]

look for warnings --_> http://prntscr.com/wdnpxb which have a timestamp with the NMS crash
And maybe (if you have it) AMD Overlay should be disabled

[Minnaroth]

There's nothing in the event log for the timestamp of the crash. The first events after the timestamp of the crash relates to event logging starting and the system booting up.

Should I disable the feature that restarts the computer in the event of a fail? Would that give more logs?

AMD overlay is already disabled.

[Minnaroth]

With automatic restart disabled (and of course logging enabled) I still get nothing in the event log from the time of the crash.

I do find warnings after the crash that the computer restarted unexpectedly though, and that "The computer has rebooted from a bugcheck. The bugcheck was 0x000000ea (0xffff870732535080, 0x0000000000000, 0x0000000000000 etc."

[Minnaroth]

Fun fact: I End Task'd 'Radeon Sofware' in Task Manager and that resulted in the save loading fine. I then took a teleporter to the space station and the game froze so I restarted the computer. Interestingly this time there was no bugcheck in the logs.

So, I re-enabled the feature that restarts the PC in the event of a system failure and tried again: I End Task'd 'Radeon Sofware' in Task Manager and ran the game, again the save loaded and again its frozen on the teleporter animation, but has not automatically restarted.

So I think perhaps I have two separate issues, the crash when loading issue (let's call that issue 1) and the teleporter issue (issue 2).

For issue 1, if closing the Radeon Sofware works, is there a better solution that using task manager to close it every time my son wants to play no man's sky? Should I perhaps uninstall it and just re-install if I need to change settings and/or update drivers?

For issue 2, any ideas?

[Minnaroth]

Also worth noting that with the teleporter issue, the sound is NOT frozen and the pulsating sound of the teleporter continues to play on loop while the visuals are frozen.

The computer is unresponsive though, the windows key and ctrl+alt+del do nothing.

[Minnaroth]

With Radeon Software ended in task manager I have now been able to load the save 3 times in a row.

This time I used the teleporter to teleport to another nearby base built by another player (actually built by me - this is my son's computer with the problem remember). I was then able to teleport from there to the space station. Teleporting back from the space station to my son's base, the game crashed.

Worth noting: in the list of all bases, my son's base appears twice. I use the 'Your bases' filter which shows only the one base. This is the selection that crashed. I think I may have also seen the station listed twice when teleporting from his base, but I think it was only there once on mine. Not sure...

[Minnaroth]

Loaded the save 4 times successfully now. I have disabled Radeon Software from loading at startup by disabling the StartCN task in task scheduler.

Here's the weirdness about locations listed in the telporter options from his base:
1. When no filters are selected, his base (the current location of his teleporter) appears twice and the space station in system (the only one he has been to) shows twice too.
2. When 'Your bases' is selected, it just shows his base once.
3. The 'space stations' filter is disabled - clicking it does nothing.
4. 'Other bases' shows a few of my bases, and his sisters base AND his base and the space station once each.

This extra copy of the space station and of his base should not appear in the list of options. Space stations and your own bases should not appear in 'Other bases' at all. Is this related?

This time, using the teleporter to warp to another player's nearby base did not work. The game froze.

[Minnaroth]

I see nothing at all in event viewer relating to the teleporter crashes.

[Musashi]

Dont know what you mean with StartCN ... Did you disable it here --http://prntscr.com/wdqmhj

[Musashi]

I guess that game is screwed up...If he has not so many hours on it I would start a new game
And disable Steam Cloud amd if nothing helps uninstall that Radeonsoftware completly

[Minnaroth]

Further testing:
1. I flew to another base (not made by the current player) and the base terminus there showed the same issue. The current player's base appeared twice in the list, as did the space station. The current base, however, only appeared once in the list as an Other Base as expected.
2. I used the teleporter to go to the station and go back to the base successfully.
3. When attempting to go back to the station a 2nd time, the game froze. Note that one of the instances of the station in the list is last in the list and I'm being careful not to click that one so that I am hopefully clicking the same instance each time.

It seems like the teleporter crashes are intermittent and may or may not be caused by (or possibly a cause of the issue with multiple items in the list). I think I might suggest to him that he dismantles his base for parts, deletes it and builds another one in another system. He is at the point in the storyline where he has to warp to another system anyway, and he wants to build on a frozen world for some reason. We can then see if avoiding that base and station sort the issue.

Any other thoughts? Is there some way of fixing the teleporter list?

[Minnaroth]

@Musashi No, I disabled it in Task Scheduler. See https://www.reddit.com/r/Amd/comments/5iivcs/how_to_disable_radeon_settings_from_starting_at/dbio9lw?utm_source=share&utm_medium=web2x&context=3

I can suggest he starts a new game. He does have a few hours on it but mostly just exploring and not progressing. If I just throw resources at him, maybe we can get him back to the same progression point quickly. I did get him a nice S Class exotic but we can find another one.