Claimed Twitch Drops not available in game

[thelostkitten]

What the title says. I've claimed twitch drops the past two days, shows as claimed in twitch inventory, game is linked, but drops aren't available in game (yet one of the streamers I watch was able to get hers in game after claiming it). What gives?

[thelostkitten]

Originally posted by Boots of Doom:

Maybe go watch another 6 hours of Twitch to claim your free underpants or whatever.

Maybe go troll somewhere else.

[Thane_Ragnar]

The drops usually takes 24 hours for me to appear in game. Other get them sooner, why? No Idea. But nothing was lost so far.

[Comradovich]

Did you talk to the quicksilver vendor in the anomaly yet?

That's how they become available in game if not. I know it's another annoying step, but quick Twitch drop checklist is:
1. Sign up and link your Steam account to Twitch
2. Double check you've signed up for Twitch Drops in Twitch (not strictly necessary, but helpful).
3. Watch participating Stream
4. Check Twitch chat as you watch stream, you should be seeing "Claim drop" notices.
5. Make sure you click the "Claim drop" notices in Twitch. If you miss it in chat, there's a box at the top of twitch which takes you to the campaign page within Twitch, you'll have an inventory there you can click on things to claim.
6. Finally, go to the Anomaly and check the Quicksilver vendor. He'll have a shiny new "Claim Twitch Drop" heading... (or something to that effect in his menu). This is where you get the actual drops in-game. This way you don't lose anything if you had a full inventory or a full 9 starship slots.

If you did everything above then the only remaining thing to do is wait a bit for them to load in. You may need to relog first. I know I had to for some of the drops.

All else fails, file a Zendesk ticket with Hello Games and they should get back to you in a reasonable amount of time. Zendesk tickets should always be your last resort once everything else has been tried. They don't resolve real quick, but that's the only way to truly get in touch with the support team.

Edit: I should mention that sometimes you get a Twitch Drop for something you already have unlocked, like the visages customizations. In that event it'll bug you about Twitch drops every time you go to the anomaly. In a perfect world it'd refund your quicksilver for any Twitch drop you had already bought with quicksilver, but we don't live in that perfect world. I just had to learn to ignore this message and finish my business each anomaly visit.

[aggressor27]

Are you trying to claim on VR? Apparently that's been bugged for a while. I just found that out the other day. Went to flat screen and the menu was there.

[Comradovich]

Originally posted by aggressor27:

Are you trying to claim on VR? Apparently that's been bugged for a while. I just found that out the other day. Went to flat screen and the menu was there.

Oh, there's another step to add to the list. I did not know that one. Thanks for the heads-up.

[thelostkitten]

Thanks for the info, but yes, I've logged. Waited at least 24 hrs for the first set of claims. Checked the vendor multiple times. I'll keep the ticket in mind, good idea. I'll be patient and wait a bit more but if in the next day or so they aren't there, then I'll follow up with that. I just know of someone who claimed and gained on the same day.

[nightmonk3y69]

Originally posted by thelostkitten:

Thanks for the info, but yes, I've logged. Waited at least 24 hrs for the first set of claims. Checked the vendor multiple times. I'll keep the ticket in mind, good idea. I'll be patient and wait a bit more but if in the next day or so they aren't there, then I'll follow up with that. I just know of someone who claimed and gained on the same day.

I don't even get the option at the quicksilver vendor for a Twitch Drop. I've tried logging in and out and connecting my steam account multiple times and I can claim everything on twitch but it won't show up in game.

[Gareee]

Originally posted by nightmonk3y69:

Originally posted by thelostkitten:

Thanks for the info, but yes, I've logged. Waited at least 24 hrs for the first set of claims. Checked the vendor multiple times. I'll keep the ticket in mind, good idea. I'll be patient and wait a bit more but if in the next day or so they aren't there, then I'll follow up with that. I just know of someone who claimed and gained on the same day.

I don't even get the option at the quicksilver vendor for a Twitch Drop. I've tried logging in and out and connecting my steam account multiple times and I can claim everything on twitch but it won't show up in game.

If you don't see the option you didn't link twitch drops to your game platform completely. redo it. (My wife had the same issue.)

[thelostkitten]

Unless something broke my twitch link before, I have - in the past - already linked my account and claimed other twitch rewards in game though that's a good thing to check on.

[thelostkitten]

Just as an update, after not getting the drops for days, even after finishing the Expedition, I finally went ahead as a last ditch effort, disconnected my Twitch account and reconnected. For some reason, it was showing that it had been connected only 5 days prior, which is incorrect because I've had it connected for over a year. I have drops from April's event last year.. but anyhow, a few days after disconnecting and reconnecting, I was able to see the drops show up at the Nexus an claim them. Thanks to all who replied in an attempt at being helpful.