White Screen on Macbook

[han? chama]

i bought this game today but when i start a new game a white screen appears after the loading screen...

i can hear all the sounds and interact with everything from the game, i've already pushed the E button trying to do something but nothing happens, the white screen stills there

my configs:

macbook pro 2019

i5 1.4ghz
iris plus 645 1536mb
8gb

i dont wanna chargeback this game, but idk if a update can solve my problem, anyone with the same bug?

[astrobill1968]

The latest update caused MASSIVE issues, particularly graphics glitches such as the one your describe, on Macs. Same thing on my M2 MacBook Air. The game is unplayable since the Worlds update. I've had to Force Quit any number of times due to the glitches.

Everyone needs to use the bug reporting feature on Hello Games' website and keep your fingers crossed they're paying attention.

[Mike O]

The game is broken on Mac since the 5.0 update. There is no solution. This is the sloppiest most unprofessional update I have ever seen for any game. Unbelievably bad QA. They did not test it on Mac before releasing.

[mamt88]

Same problem here. I guess the only solution is a refund

[Gilgoomesh]

The game is not broken but there does appear to be a glitch updating for the first time. Go to the Graphics settings and toggle Metal FX scaling off and then on again and it will usually resolve (and not come back).

[han? chama]

Originally posted by Gilgoomesh:

The game is not broken but there does appear to be a glitch updating for the first time. Go to the Graphics settings and toggle Metal FX scaling off and then on again and it will usually resolve (and not come back).

unfortunately it doesnt works, anyone knows where can i report this bug directly to the game support?

[mamt88]

Originally posted by Gilgoomesh:

The game is not broken but there does appear to be a glitch updating for the first time. Go to the Graphics settings and toggle Metal FX scaling off and then on again and it will usually resolve (and not come back).

IT does not work. i have tried a few times already.

[mamt88]

Originally posted by han? chama:

Originally posted by Gilgoomesh:

The game is not broken but there does appear to be a glitch updating for the first time. Go to the Graphics settings and toggle Metal FX scaling off and then on again and it will usually resolve (and not come back).

unfortunately it doesnt works, anyone knows where can i report this bug directly to the game support?

Here :
https://hellogames.zendesk.com/hc/en-us/requests/new?ticket_form_id=167605

I've asked for a refund. I dont think my mac will run this game

[astrobill1968]

Originally posted by Gilgoomesh:

The game is not broken but there does appear to be a glitch updating for the first time. Go to the Graphics settings and toggle Metal FX scaling off and then on again and it will usually resolve (and not come back).

There is no "Metal FX Scaling" setting that I can find. On my Mac, I can see:

- "MetalFX Quality" settings

- "Anti Aliasing" options that include "MetalFX Spatial" and "MetalFX Temporal" options, among others

Can you clarify what setting you're referring to? According to this post on Reddit, turning off anti-aliasing (or at least the MetalFX versions) may do the trick for now:

https://www.reddit.com/r/NoMansSkyTheGame/comments/145jvbw/psa_for_crashing_on_macos_sonoma/

[astrobill1968]

Originally posted by mamt88:

Originally posted by han? chama:

unfortunately it doesnt works, anyone knows where can i report this bug directly to the game support?

Here :
https://hellogames.zendesk.com/hc/en-us/requests/new?ticket_form_id=167605

I've asked for a refund. I dont think my mac will run this game

Try turning off all "Metal FX" options in the Graphics settings. That appears to have worked for me on my MacBook Air M2. The quality isn't as good, but at least one can then play. Hopefully, they'll get around to fixing this soon for Macs.