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The other way to get Crys-heart is to have a high enough rank with the 'Merceneray Guild' and then you may collect one as a reward.
2. You must install the 'Terrain Maniupulator'. Hover over an empty slot on your multi-tool, find the item which says 'Terrain manipulator' & install it. Once you've installed it you can dig/mine/etc etc.
Edit1. Next time, for ship or multi-tool use the 'Claim' button instead of 'Swap'.
Edit2. there a billions of multi-tools with procedurally generated names, so you can always buy/find another one in space stations or minor settlements or monoliths (when you're further down the quest/storyline).
You can also repair those slots with repair kits, which can be bought for units at most pirate space stations, picked up for free on the dungeon-style derelict freighters, or gotten as rewards for some missions. One repair kit will substitute for a stack of one item in a repair, so if a slot needs two hearts, one repair kit will do the job, but if it needs one heart and one mirror, you could spend two repair kits on it - make sure you repair any part you do have the proper mats for before using repair kits.
Unless you have taken it out somehow, all multitools have something you can use to mine rocks, but the non-standard types like the sentinel multitool you have may call it something different, and it may take different fuel & repair parts than the standard mining beam. There is (or maybe was) also a bug with the sentinel multitools specifically where you can install a standard mining beam alongside the different version (click an empty, repaired slot in the tool to see what tech you have the blueprints for that the tool doesn't already have). Doubling up the mining beam that way raises its damage by a huge amount, to the point that it can become stronger than an actual weapon, which some folks consider an exploit.
If you have some spare credits, every inhabited space station & minor settlement will have some sort of multitool for sale, and the ones you get that way are completely repaired, so if you can't otherwise get what you need to mine rocks, you could visit those places until you find a cheap C-class tool (I think they can go as low as 50 000 units for a really bad one, but I'm not sure - I normally look at those boxes to see if they have an S-class tool, and those are much more expensive). The harmonic camp multitools are also free, so unless you deliberately chose "exchange" to throw away your old tool, you might still have it and just need to switch back to it - you can switch multitools in the quick menu (X is the default key for it when using mouse & keyboard); the option you want is "utilities" at the far left end of the menu.
Also, if you happen to have a sentinel pillar map and use it to find a sentinel pillar on a dissonant world, you can turn off all the sentinels there. Then you just wander around the planet picking up loot barrels from all the deactivated sentinels. You can get plenty of hearts that way. The sentinels remain deactivated until you either leave the planet or save/reload the game.