White screen crash after loading

[gabrieleiaiamarini]

Hello everibody, i have an issue: when i try to launch a new game there is a very long loading (the one where you see all he stars), then there is for about 2 minutes a totally white screen, an in the end it crashes. I have a low end pc, but it should have the minimum requirements. Thank you very much!
This are my specs:
Operating system: Windows 11 Home 64-bit
Processor: Intel(R) Core(TM) i3-8130U CPU @ 2.20GHz (4 CPUs), ~2.2GHz
Ram: 8 GB
GPU: Intel(R) UHD Graphics 620

Edit: the error is this:
AppName NMS.exe
AppVersion 45503.0.0.0
AppTimeStamp 650328fa
ModuleName ig9icd64.dll
ModuleVersion 25.20.100.6373
ModuleTimeStamp 5bda123a
ExceptionCode c000041d
FaultingOffset 00000000000230aa
ProcessId 0x221c
ProcessCreationTime 0x1da136eca208af7
AppPath C:\Program Files (x86)\Steam\steamapps\common\No Man's Sky\Binaries\NMS.exe
ModulePath C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_57f66a4f0a97f1a3\ig9icd64.dll
IntegratorReportId 1fcff455-82e6-45b8-856a-802f390cce56
PackageFullName
PackageRelativeAppId

[gabrieleiaiamarini]

Originally posted by ♬ The Guitarman ♬:

Try to create virtual memory on your computer.
Maybe it will work. (maybe)

Thank you. How can i do that?

[Thiesen]

Yeah... "Begin Initialization" and nothing...

[gabrieleiaiamarini]

Originally posted by Thiesen:

Yeah... "Begin Initialization" and nothing...

Actually it doesn't even appear the begin initialisation to me. Just white for 2 minutes, and the back on desktop

[Thiesen]

"C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_57f66a4f0a97f1a3\ig9icd64.dll"

Hmmmm... your spec doesn't seem to be near anything AMD at all???

My setup is AMD Ryzen 7 2700 and a RX580... 16GB RAM... Win10...

[gabrieleiaiamarini]

Originally posted by Thiesen:

"C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_57f66a4f0a97f1a3\ig9icd64.dll"

Hmmmm... your spec doesn't seem to be near anything AMD at all???

My setup is AMD Ryzen 7 2700 and a RX580... 16GB RAM... Win10...

I don't know, probably my pc is dumb. I'm not very good at informatic staff, so if someone has a step to step tutorial it would be great. Thanks a lot!

[The Knowledge Seeker]

@ gabrieleiaiamarini - Are you on the Experimental build? Some people are having the same issue as you on the Experimental build, but when they went back to normal stable build, they were able to play again.

[gabrieleiaiamarini]

Originally posted by The Knowledge Seeker:

@ gabrieleiaiamarini - Are you on the Experimental build? Some people are having the same issue as you on the Experimental build, but when they went back to normal stable build, they were able to play again.

i don't think so: I just downloaded the game yesterday for the first time

[Thiesen]

Originally posted by The Knowledge Seeker:

@ gabrieleiaiamarini - Are you on the Experimental build? Some people are having the same issue as you on the Experimental build, but when they went back to normal stable build, they were able to play again.

I am on the main branch...

[Captain.Jartyk]

Your 8GB is probably too little, especially when you have your GPU (UHD620) integrated into the CPU, the crash probably comes from running out of memory when the game tries to allocate video memory.

Install more memory in your computer, or install another GPU with a few GB of its own memory, or option 3, get another computer.

[gabrieleiaiamarini]

Originally posted by Captain.Jartyk:

Your 8GB is probably too little, especially when you have your GPU (UHD620) integrated into the CPU, the crash probably comes from running out of memory when the game tries to allocate video memory.

Install more memory in your computer, or install another GPU with a few GB of its own memory, or option 3, get another computer.

Probably I will go for option 3, because I was thinking from a lot of time to buy a serious pc. Thanks for the help!

[gabrieleiaiamarini]

Originally posted by gabrieleiaiamarini:

Hello everibody, i have an issue: when i try to launch a new game there is a very long loading (the one where you see all he stars), then there is for about 2 minutes a totally white screen, an in the end it crashes. I have a low end pc, but it should have the minimum requirements. Thank you very much!
This are my specs:
Operating system: Windows 11 Home 64-bit
Processor: Intel(R) Core(TM) i3-8130U CPU @ 2.20GHz (4 CPUs), ~2.2GHz
Ram: 8 GB
GPU: Intel(R) UHD Graphics 620

Edit: the error is this:
AppName NMS.exe
AppVersion 45503.0.0.0
AppTimeStamp 650328fa
ModuleName ig9icd64.dll
ModuleVersion 25.20.100.6373
ModuleTimeStamp 5bda123a
ExceptionCode c000041d
FaultingOffset 00000000000230aa
ProcessId 0x221c
ProcessCreationTime 0x1da136eca208af7
AppPath C:\Program Files (x86)\Steam\steamapps\common\No Man's Sky\Binaries\NMS.exe
ModulePath C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_57f66a4f0a97f1a3\ig9icd64.dll
IntegratorReportId 1fcff455-82e6-45b8-856a-802f390cce56
PackageFullName
PackageRelativeAppId

SOLVED! i had to remove the compatibility mode from both steam and NMS, an run them as admin

[Zak]

Originally posted by Thiesen:

"C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_57f66a4f0a97f1a3\ig9icd64.dll"

Hmmmm... your spec doesn't seem to be near anything AMD at all???

My setup is AMD Ryzen 7 2700 and a RX580... 16GB RAM... Win10...

amd64 is a generic term, a.k.a x86-64 used to denote 64 bit PC architecture. There are historical reasons for this, as AMD was the one to introduce the 64bit architecture to the x86 PC platform. So you don't need to have have any AMD hardware in your PC and you will still see this in various settings and files.

[Donk]

Originally posted by Zak:

amd64 is a generic term, a.k.a x86-64 used to denote 64 bit PC architecture. There are historical reasons for this, as AMD was the one to introduce the 64bit architecture to the x86 PC platform. So you don't need to have have any AMD hardware in your PC and you will still see this in various settings and files.

I learn something new every day, i noticed that amd stuff in one of my files too and was abit perplexed as i have zero amd stuff in my pc :p
But thanksk to you, i no longer have to wonder wth that was doing in that file lol ^^