Full white screen as soon as i launch the game

[Tentin Quarantino]

Hey people!

Sorry for posting this here but i had 0 answer yet in the technical support section, so i thought maybe i'll get some sooner here as it seems there is more frequentation! ^^

I'm in a deep struggle to play since today, yesterday the game was 100% functional, i completed expe 4 phase 4, then crashed after crossing a freighter saving quest and killing 2 ennemy ships, and stopped there to go sleep, and since this morning i am suddenly unable to launch the game properly... As soon as i start it the screen goes full white, i can hear the music of the menu, i can hear the feedback of my pointer when i blindly select a random key of the menu, but i just get no images... I tried multiple stuff to fix it without success, re-installed the game, deleted "no man's sky" folder in steam to check the cache and get the files re-downloaded, did nvidai pilots and windows updates, checked the " TKGRAPHICSSETTINGS.MXML" values for fullscreen and borderless... I also checked out the task administration to do right click on the game> properties >compatibility, tried different settings without success, and one thing only semi functionned: when i tried to test the game via windows repair assistant, and launched a second window of it via the repair test, the game launched correctly, i had my menu screen back, could load my save, do the loading properly, and when i arrived in game, same sheep again, full white screen, but i can use my jetpack, hear the sound of the game etc. õ_Ô

I never installed mods, and i get no error message! I can't understand what happend, help please!

My config is:

Win 10 64bits
Intel core I7-8700 3.20GHz
GTX 1070 8Go
RAM 8Go

ty for reading!

[EddieWheelman]

In my case the screen goes white and it gives me an error token. I tried going to zendesk to upload the crashdump file. The game had a 1 gb update about 2 days later. Still got the same problem.

[Tentin Quarantino]

Anyone got any idea on how to fix this please? I sent a ticket to HG support team, but not sure they will be able to suggest a solution before the end of expedition 4... :/

[tonybeaubo]

YOU R not ALONE. GOT THE SAME. SURE HELLO NOW AWARE AND WILL SORT. DID SIMILAR TO YOU. LESSON LEARNT. CHECK IF OTHERS HAVING SIMILAR ISSUES. TONY.

[Tentin Quarantino]

Well, glad to know i'm not isolated in this situation, guess it will maximise chances to get this fixed as you say!

[Musashi]

MSI Afterburner installed ?
Could you post the content of your TKGRAPHICSSETTINGS.MXML ?

[Tentin Quarantino]

Hi Musashi! I don't think i got afterburner installed, and i am really amateur about tech, so i don't rreally know how to make sure... ^^ Do you need the totallity of my TKGRAPHICSSETTINGS or a specific part?

[Tentin Quarantino]

Just found this while checking TKgraphicssettings:

---------------
Diagnostics
---------------

Windows Error Reporting:
+++ WER0 +++:
Détecteur d'erreurs( error detector) , type 0
Nom d’événement( event name) : LiveKernelEvent
Réponse( answer) : Non disponible( unavailable)
ID de CAB : 0

Signature du problème :
P1 : 141
P2 : ffffc788ac4e8010
P3 : fffff8006dbf17c4
P4 : 0
P5 : 3728
P6 : 10_0_19043
P7 : 0_0
P8 : 768_1
P9 :
P10 :

Could this be the origin of the problem? I'm using an xbox one( for windows) controller, if i trust what i found about this error reporting it could potentially be linked, maybe?

[Musashi]

The full content would be good..
Xbox One controller ...dont know but you may didable that xbox game bar
WIN+i ...choose Gaming http://prntscr.com/z74too
and disable Xbox Game bar http://prntscr.com/z74w0c
and reboot..

And disable Geforce Overlay

[Tentin Quarantino]

(i have to copy/paste pieces by pieces due to caracters restriction)

[Musashi]

haha ,, I meant the content of TKGRAPHICSSETTINGS.MXML

[Musashi]

PLEASE .. STOP it and delete it :)

[Tentin Quarantino]

Oh gosh i'm dumb xD I was in the dxdiag :facepalm: Imma rectify x)

[Musashi]

did you read and check this
Xbox One controller ...dont know but you may didable that xbox game bar
WIN+i ...choose Gaming http://prntscr.com/z74too
and disable Xbox Game bar http://prntscr.com/z74w0c
and reboot..

And disable Geforce Overlay

[Tentin Quarantino]

<?xml version="1.0" encoding="utf-8"?>
<Data template="TkGraphicsSettings">
<Property name="Version" value="4" />
<Property name="FullScreen" value="false" />
<Property name="Borderless" value="true" />
<Property name="Monitor" value="0" />
<Property name="MonitorNames">
<Property name="MonitorNames" value="0|NVIDIA GeForce GTX 1070|Generic PnP Monitor" />
</Property>
<Property name="ResolutionWidth" value="1920" />
<Property name="ResolutionHeight" value="1080" />
<Property name="ResolutionScale" value="1.000000" />
<Property name="VsyncEx" value="Triple" />
<Property name="GraphicsDetail" value="TkGraphicsDetailPreset.xml">
<Property name="TextureQuality" value="TkGraphicsDetailTypes.xml">
<Property name="GraphicDetail" value="High" />
</Property>
<Property name="AnimationQuality" value="TkGraphicsDetailTypes.xml">
<Property name="GraphicDetail" value="High" />
</Property>
<Property name="ShadowQuality" value="TkGraphicsDetailTypes.xml">
<Property name="GraphicDetail" value="High" />
</Property>
<Property name="PostProcessingEffects" value="TkGraphicsDetailTypes.xml">
<Property name="GraphicDetail" value="High" />
</Property>
<Property name="ReflectionsQuality" value="TkGraphicsDetailTypes.xml">
<Property name="GraphicDetail" value="High" />
</Property>
<Property name="VolumetricsQuality" value="TkGraphicsDetailTypes.xml">
<Property name="GraphicDetail" value="High" />
</Property>
<Property name="TerrainTessellation" value="TkGraphicsDetailTypes.xml">
<Property name="GraphicDetail" value="High" />
</Property>
<Property name="PlanetQuality" value="TkGraphicsDetailTypes.xml">
<Property name="GraphicDetail" value="High" />
</Property>
<Property name="BaseQuality" value="TkGraphicsDetailTypes.xml">
<Property name="GraphicDetail" value="High" />
</Property>
<Property name="AmbientOcclusion" value="GTAO_High" />
</Property>
<Property name="MotionBlurStrength" value="180.000000" />
<Property name="VignetteAndScanlines" value="true" />
<Property name="FoVOnFoot" value="75.000000" />
<Property name="FoVInShip" value="75.000000" />
<Property name="Brightness" value="50" />
<Property name="MaxframeRate" value="60" />
<Property name="NumHighThreads" value="8" />
<Property name="NumLowThreads" value="8" />
<Property name="TextureStreamingVk" value="Auto" />
<Property name="ShowRequirementsWarnings" value="true" />
<Property name="RemoveBaseBuildingRestrictions" value="false" />
<Property name="MouseClickSpeedMultiplier" value="0.500000" />
<Property name="UseTerrainTextureCache" value="false" />
<Property name="UseArbSparseTexture" value="false" />
<Property name="HDRMode" value="Off" />
<Property name="AdapterName" value="NVIDIA GeForce GTX 1070" />
<Property name="AdapterIndex" value="0" />
<Property name="NumGraphicsThreadsBeta" value="0" />
</Data>

[Tentin Quarantino]

Ty for pointing this stupid mistake! ^^ Also ty a lot for taking some of your time to help me! :)