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I think when it comes to flatpak and snap sandbox applications.
When it comes to steam, these are not official apps, but community packs.
As for the driver for linux, we have been deceived. Facbook after buying oculus blocked the linux driver that was in the process of being created.
When it comes to phone vr headsets, people use the alvr program.
This is one of the last features keeping me teathered to Windows. Valve has already done the initial heavy lifting with Proton. I kind of can't wait for them to put the last nail in the coffin for non commercial users of MS operating systems.
If MS hadn't destroyed their OS product line after Windows 7, I wouldn't say these things, but they tied the noose themselves, strung it up a tree, and tried it on for size while on their tip-toes. They shouldn't be surprised that all it takes to finish them is a gust of wind. Honestly, to some extent I think it might be deliberate. Why support non commercial customers with their OS issues when the money is in all of the corporate licenses?
It seems to me that the answer is simple, they have corporate customers only because people have been used to windows since childhood. The scale is also enormous, the number of licenses sold to private customers is enormous, the cost of software development on such a scale is non-existent.
As for people abandoning windows, I do not believe that to be true due to two reasons:
1: Valve is totally NOT concerned with being more and more restricted/dependent on microsoft, this is surely a sign of smart people seeing windows as the future.
2: Windows is getting better and better with each version, now you get a full client-side scanning/spyware that gathers information about you all the time, and can easily be queried by any paying organization, I mean : SUPERB spyware, which is basically why people use windows or Apple in the first place: superb client-side-scanning.
Seriously : Steam's ignorance towards Linux is just sad. (and stupid, their business model is threatened)
Valve has concrete "split" of responsibility. The "support" you were asking only do item/account restoration, hijack prevention and resolving problems with purchases.
They often are only responsible for Steam things. When it comes to products sold(received a license of) on Steam, you need to contact its developers directly.
I've seen Steam support actually forward the questions directly to the devs, but that often implies waiting much longer, and playing the broken phone, while at it.