Error 108 is pi$$ing me off

[BigDaddyDpeg]

I've been having this problem for a while now and have contacted the support team thinking this would be a USB problem as my trident cable seemed a bit worn even after only a few weeks of use but now that I've got the new cable it still shows the error I've tried direct mode and resetting the UBS's as well as even moving up to win 11 even with all of this the message shows, I'm not sure what to do now other than wait to buy my new PC and hop for the best? please send any tips or info to help with this cursed code!

[ALPHAyo]

have you tried updating the bios? it helped me.

[Toshiakisama]

I tried everything INCLUDING resetting my windows using the keep files setting and when that didn't work I wiped the WHOLE hard drive brand new and still got the 108 error. I upgraded another PC with the hardware from my current one, transferring the PSU and GPU and now it works and the only thing I can think that would be the fix is the new one has USB 3.0 slots. Did they force a 3.0 slot requirement recently? it used to work great on my 2.0 slots...

I can't fit it in my old rig but if you can get a PCI-E expansion for USB 3.0 try that before going through the month long endeavor I took with Steam support doing everything short of them telling me I was out of luck (warranty expired but wouldn't matter as it was clearly not a Index issue) and to rely on the internet...

[Bob Loblaw]

Originally posted by BigDaddyDpeg:

I've been having this problem for a while now and have contacted the support team thinking this would be a USB problem as my trident cable seemed a bit worn even after only a few weeks of use but now that I've got the new cable it still shows the error I've tried direct mode and resetting the UBS's as well as even moving up to win 11 even with all of this the message shows, I'm not sure what to do now other than wait to buy my new PC and hop for the best? please send any tips or info to help with this cursed code!

Sir,
This is the feature request forum.

[JustplscallmeDani]

"Trident Cable", what is that? And what headset are you even using

[Tomwa (β)]

I will say, I just got directed here by the Steam Support group on a 108 issue. 2 months ago the Index was working flawlessly. I've tried with 3 different PC's in my house, and might get desperate enough in testing to try a laptop kicking around, since all my PCs are AMD/Radeon.

I've ordered a new cable. The "trident cable" OP is referring to i think he means the 3 way split cable portion that gets power, display port, usb.

I can try updating BIOs, since others have had some level of luck with that I've got nothing else to lose. Cheaper than buying a new Index headset which I have to wait for anyway.

When searching online other users hitting 108 are all the way back in 2020. Looks like the issue is cropping up again, and I suspect it is a software issue, but forked over $$$ for replacement cable to be sure that is true.

No feature add request here as pointed out by Bob Loblaw, but an investigation. USB devices are some of the least 'changed' function in the PC market, but both the Index and Steam Controllers (RIP) have issues where they stop communicating over the port, in the case of the Steam Controller never to be revived again. I sincerely doubt if those dongles were opened up that there was some innate hardware failure.. this is a software/firmware issue.

[Toshiakisama]

I will say, since moving things to a new computer and using USB 3.0 slots it has not had an issue. I had not replaced the trident cable but knowing it worked on another computer indicates to me it was strictly a software issue. You can always do the BIOS update but try another computer with USB 3 ports and see if that works, and if you don't have any get a PCI expansion on amazon, see if that works and if it doesn't then just return it...