Vive grey screen constantly

[someone in-game]

Played for like half a year with the HTC vive and have been having the issue that the screen goes grey , sensors it self stays green and in the dashboard saying the base stations have disconnected. First few months it was ok and it never happened but then sometimes in super hot disconnects when playing and now every game would disconnect. Happens constantly in beat saber , once in steamvr home.

I am confused what is the problem since I have tried doing every solution I found online and it still happens. I still have warranty and am thinking of sending it back but if it was my computer then that warranty is gone when there is actually a problem with it.

One thing I found when trying is that the more I use it or the more time it disconnects it goes less frequently in that session but if I use it the next day happens every minute or so

[Poison Dart Frag]

I think I heard of something similar happening due to the cable going bad, not sure. Try unplugging and replugging all the individual plugs, including on the headset end, see if that helps.

[Anime_Fish]

It might be cause of the heat, something like this happened to me too when the headset became hot after using it for a bit, try having a fan blowing at you or if you have an AC, turn that on

[someone in-game]

Originally posted by Anime_Fish:

It might be cause of the heat, something like this happened to me too when the headset became hot after using it for a bit, try having a fan blowing at you or if you have an AC, turn that on

The headset has become hot before when the AC was broken. could it have permanently damaged the sensors on the headset and if so do I need to give it back to fix it?

[Anime_Fish]

Originally posted by someone in-game:

Originally posted by Anime_Fish:

It might be cause of the heat, something like this happened to me too when the headset became hot after using it for a bit, try having a fan blowing at you or if you have an AC, turn that on

The headset has become hot before when the AC was broken. could it have permanently damaged the sensors on the headset and if so do I need to give it back to fix it?

As i said, try using a fan or AC and if it still fails, send it for warranty

[Poison Dart Frag]

Are you by any chance overclocking anythng in your machine? Look what I just saw posted on Reddit: https://www.reddit.com/r/ValveIndex/comments/hd81sa/fixed_my_intermittent_grey_screens_by_reducing_my/

[someone in-game]

Originally posted by Poison Dart Frag:

Are you by any chance overclocking anythng in your machine? Look what I just saw posted on Reddit: https://www.reddit.com/r/ValveIndex/comments/hd81sa/fixed_my_intermittent_grey_screens_by_reducing_my/

Originally posted by Anime_Fish:

Originally posted by someone in-game:

The headset has become hot before when the AC was broken. could it have permanently damaged the sensors on the headset and if so do I need to give it back to fix it?

As i said, try using a fan or AC and if it still fails, send it for warranty

i tried them it helps but didt fully fix the issue

something i found i =s that in console while it tries to connect again it would give this message
ASSERT: "valve_mg_send_websocket_text_frame_safe required repair

{
"nTimestamp" : 590086207,
"sLogLevel" : "",
"sLogName" : "vrserver",
"sMessage" : "Wed Jun 24 2020 15:30:56.862 - lighthouse: 00F5C19F84: Firmware Version 3271566211 \u0002\u0011@\u0005\u0001?\u0005\ngY[\u000Bß}?2 2073-09-02 FPGA 262(1.6/0/0) BL 0 VRC 1533720214 Radio 1532585738\n",
"sType" : "logmessage"
}
" at c:\buildslave\steamvr_rel_win64\build\src\vrserver\webinterface\web_server_thread.cpp:1725.
in red

[lonebird]

@someone in-game did you solved this issue?

[someone in-game]

Originally posted by lonebird:

@someone in-game did you solved this issue?

This was from a year ago. However the solution I found was to play with my cpu running at base clocks. It was a laptop so maybe overtime the thermal paste got worse and made it overheat. It did reduce performance but not enough for me to not be able to play.

[lonebird]

Originally posted by someone in-game:

Originally posted by lonebird:

@someone in-game did you solved this issue?

This was from a year ago. However the solution I found was to play with my cpu running at base clocks. It was a laptop so maybe overtime the thermal paste got worse and made it overheat. It did reduce performance but not enough for me to not be able to play.

Thank you for quick response. But I guess thats my problem with something else..