SteamVR and Asus HC102 Mixed Reality Headset Issues

[Flapjack]

Hey, everyone. I'm having a problem setting this combo up on my son's PC and have just about run out of internet trying to fix it.

Everything works in the Windows Mixed Reality application, but SteamVR only shows the headset working. When I try and pair the controllers inside SteamVR, it says "Your headset must be connected properly in order to pair the controllers". Nothing shows up under bluetooth settings in the SteamVR app, either... just a red X (can't remember the text, off-hand).

I was hoping that the controllers would just magically work even though they didn't show up as paired, like some people have seen, but my son says they're not being detected in-game. Here are a few of the things I've tried:

- Rebooting... headset and PC

- Removing PC drivers and install bluetooth drivers from inside Steam folder

- Tried two different bluetooth dongles, the second being the recommended "Plugable" one

- Completely removed Steam and SteamVR, then reinstalled each

I'm also getting an Event 10016 DistributedCOM error in the event viewer that is related to "MixedRealityLearning". I've done the normal fix DCOM fix for permissions in the DCOM management console, but the error persists. From what I can tell, it has nothing to do with the controllers and/or bluetooth not showing in SteamVR, but it is horribly spamming the event log.

Help?

[Flapjack]

So, was it fine that Windows found and paired the controllers already?

Here is a screenshot of everything going wrong:
https://ibb.co/7gz7sYM

Here is a screenshot of the DCOM error:
https://ibb.co/6tP185T

[Flapjack]

@Libre:
I've paired them in Windows many, many times.

I'm just using regular SteamVR. If there's a different version of SteamVR specifically for WMR, I'm going to throw myself down the stairs...

[Flapjack]

So, I double checked, and we are indeed running Mixed Reality for SteamVR. Nothing shows up in bluetooth settings (as shown in the screenshot above), so maybe it's just supposed to be that way (with those settings being specifically for Vive or something).

At this point, I'm not worried about the controllers. My son can turn them on and see them when wearing his HMD, so that tells me that part is working. The only game we have for SteamVR right now is RecRoom... just to test if it's working. Since we don't see anything inside the headset (other than the boundaries), we're only able to launch the game from the desktop (without the Win+Y bar showing). When the game starts, I can set it moving around on the desktop in relation to him looking around, but he can't see anything. As soon as I hit Win+Y to switch it to the HMD, the game stops moving. He still can't see anything.

I assumed the regular Windows Mixed Reality stuff was working because the test returned a pass/check on every area, and the HMD/controllers show up in the Mixed Reality Portal. So to rule out Steam, we ordered a cheap WMR game with decent reviews (Space Pirate). The game launches, but nothing shows for him. If I'm using the desktop (no blue bar), he can see his controllers and boundaries. The game starts on the PC just fine (and logs on through MS Live), but if I switch to the HMD, he can't see the game (just like in Steam).

It almost seems like something is flipped in the graphics settings. His video card (a GTX 1050Ti) has two ports... an HDMI port that the HMD is plugged into, and a DP port that his monitor is plugged into (with a DP-to-HDMI adapter). I've tried switching them, but the Mixed Reality Portal says "something is wrong" with the headset and advises to remove any extension cables.

Not sure what else to do. I have a system report I can upload, if that helps.

[Flapjack]

Thanks, Libre. We will try that tonight!

[Flapjack]

At this point, I think something is wrong with the HMD itself. No matter what we do, the best we can get is just seeing the boundaries and controllers... never anything on the app/game itself. You can see it on the PC (in mirror mode), it just never makes it to the headset.

[Cargo Cult]

Originally posted by Flapjack:

At this point, I think something is wrong with the HMD itself. No matter what we do, the best we can get is just seeing the boundaries and controllers... never anything on the app/game itself. You can see it on the PC (in mirror mode), it just never makes it to the headset.

Check that you're using the correct HDMI port on the computer - make sure everything is connected to the graphics card than to any on-board outputs.

If you're using a laptop of some description, there may be some way of setting the discrete GPU as being the primary. I haven't much experience with such situations, unfortunately, so I can't help much there.

Hope this is of some use!

[Flapjack]

Thanks... good things to think of. It's a regular PC. I've tried both a GTX 1050 Ti and a Radeon RX580, both of which only have one HDMI port. The headset will only run without error (in the WMR portal) if it's plugged into the PCIe card's sole HDMI port. The onboard video is disabled in BIOS. The other ports on the card are DisplayPort. I had to get a DP>HDMI dongle to plug in his monitor, as it doesn't have a DP port. If I try to plug in the monitor directly to the HDMI port, and the HMD to a DP port, it gives an error about not detecting the HMD and specifically says to remove any extension cables. That is the only indicator that I am using the right port.

I'm really starting to think we have a defective headset. We got it as refurbished through a Amazon reseller. It looks brand new, but now I'm worried that "refurb" means that it was actually defective, but the reseller thought it was just a user that couldn't figure it out, boxed it back up, and sold it again as a refurb.

I'm going to contact them right now.