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for neo 3 pro, if you are on latest rom, you need to now use pico business streaming assistant, uninstall any other pico software so steam does not look in the wrong place for the driver.
if this has started happening recently, roll back any GPU driver update.
for my neo 3 link, using pico link software / drivers on PC, nothing has changed.
desktop and latest rom on headset where it is still pico link- I have confirmed 1.0 of business streaming assistant also working when sideloaded on and using that program on pc too.
i'd suggest trying to join picoxr discord, but a laptop does make things harder, having the neo 3 pro which is an enterprise headset also makes things harder, i'm assuming it is also a china headset, making things triple the difficulty, more so if you have 'region' switched or flashed 'global' roms onto the headset.