hard freeze with buzzing noise (audio loop)

[RAYCH]

Specs:
Summary
Operating System
Windows 10 Education 64-bit
CPU
Intel Core i7 6700K @ 4.00GHz 29 °C
Skylake 14nm Technology
RAM
16.0GB Dual-Channel Unknown @ 1200MHz (16-16-16-39)
Motherboard
Gigabyte Technology Co. Ltd. Z170XP-SLI-CF (U3E1) 33 °C
Graphics
LG HDR 4K (3840x2160@60Hz)
ASUS VS238 (1920x1080@60Hz)
2047MB NVIDIA GeForce RTX 3080 (EVGA) 51 °C
Storage
238GB SPCC Solid State Disk (SATA (SSD)) 33 °C
111GB SPCC Solid State Disk (SATA (SSD)) 48 °C
465GB Western Digital WDC WD5001AALS-00L3B2 (SATA ) 42 °C
Optical Drives
No optical disk drives detected
Audio
High Definition Audio Device


No overclocking, default values in PrecisionX. No XMP. No CPU overclock. Latest Motherboard Bios.

My computer is freezing and an audio loop buzzing noise is heard.
Screen does not black out or go to BSOD. Freeze is infinite. Have to hold reset to restart the computer.
This seems to happen only in games. But it's occurred in multiple games now. Superhot VR, Star Wars Squadrons (VR), Half-Life Alyx.
Haven't had a crash with beatsaber yet though.
This is all on 144hz setting in the valve index.
GPU temperature seems normal at 73C at the time of crash. CPU temp is cool at ~40C
Replaced PSU when trying to solve this problem, upgrading from a 750W to 850W (Corsair RM850x) model, but it still crashes.
Additionally, i've tried uninstalling all drivers with DDU, and upgrading with the latest nvidia drivers.
I've also run memtest and prime95 all without issue.

Only started happening when i moved to a new graphics card. GTX1070 to GTX3080. Maybe that's related (power draw increase)?

Open to any suggestions. Thanks for the help!

[Bob Loblaw]

"2047MB NVIDIA GeForce RTX 3080 (EVGA)"
2047MB? what?

If it happened with two PSUs, both of which should be sufficient, power is probably not the issue.

Temperature seems to be mostly ruled out, except 73C is curiously where the RTX 3080 starts to reduce its clock. Maybe something's not right with your card when it tries to do that... the "silicon lottery" could have a few losers as well as all the winners, although QA is supposed to prevent that. Maybe it passed QA when EVGA was binning, but just barely? Maybe if you try the fan to 100, or a lower clock or voltage for a test to keep it under 70C? Or you might just RMA it under these circumstances.

https://www.techpowerup.com/review/nvidia-geforce-rtx-3080-founders-edition/39.html

[RAYCH]

yeah not sure why speccy has that card at 2047mb haha.
Anyways these are good suggestions. I had planned to undervolt the card anyways so I might give it a go.
Already started the RMA process anyways just for peace of mind.

I was also thinking maybe it could be USB 3.0 issues? or some other driver incombatability?
Is there a list of known issues that would cover this kind of stuff?

[professor dodge]

I trust you have read up about the cheap capacitor issue and the 3000 series? seems some cards have used poor parts and are crashing. not saying yours is one but sounds almost exactly what is happening to yours.

https://youtu.be/x6bUUEEe-X8

[born2lose]

da

[Chess_Forever]

This might not be the right place to type. Who knows. But suddenly two different games don't seem to be working in VR that have worked perfectly before. This is very unsettling. It appears, for want of a better explanation, that some update to Steam VR has suddenly caused problems. I try to play chess ultra, for example, and suddenly clicking on the in-game menus takes me to the steam vr and it tells me an error has occurred. And VTOL is suddenly not working and I see colored lights and get a buzzing noise.

Oh, man, I hope somebody figures this out and fixes it.

[RAYCH]

Originally posted by professor dodge:

I trust you have read up about the cheap capacitor issue and the 3000 series? seems some cards have used poor parts and are crashing. not saying yours is one but sounds almost exactly what is happening to yours.

https://youtu.be/x6bUUEEe-X8

Yeah i did read about that. My card isn't one of the ones impacted thankfully. Besides I think that was mostly fixed with the newest nvidia drivers.

[Ochso]

One thingt you could try to tighten the noose on what could be going wrong.

Control panel -> Security & Maintenance

Select maintenance tab.

View reliability link.

Graph pretty self explanatory Red X s = critical errors. Double click over the event in source.
It should tell you what went wrong and what the culprit was.

Hope this helps to narrow it down a tad.
For me it was BEX64 and Vrserver.exe

Good luck anyhoo

[RAYCH]

Originally posted by Ochso:

One thingt you could try to tighten the noose on what could be going wrong.

Control panel -> Security & Maintenance

Select maintenance tab.

View reliability link.

Graph pretty self explanatory Red X s = critical errors. Double click over the event in source.
It should tell you what went wrong and what the culprit was.

Hope this helps to narrow it down a tad.
For me it was BEX64 and Vrserver.exe

Good luck anyhoo

Thanks for the advice. I looked into it but there weren't any errors or critical errors besides an "unexpected shutdown" from me restarting the computer after the freeze.

[Silenius]

Originally posted by RAYCH:

Specs:
Summary
Operating System
Windows 10 Education 64-bit
CPU
Intel Core i7 6700K @ 4.00GHz 29 °C
Skylake 14nm Technology
RAM
16.0GB Dual-Channel Unknown @ 1200MHz (16-16-16-39)
Motherboard
Gigabyte Technology Co. Ltd. Z170XP-SLI-CF (U3E1) 33 °C
Graphics
LG HDR 4K (3840x2160@60Hz)
ASUS VS238 (1920x1080@60Hz)
2047MB NVIDIA GeForce RTX 3080 (EVGA) 51 °C
Storage
238GB SPCC Solid State Disk (SATA (SSD)) 33 °C
111GB SPCC Solid State Disk (SATA (SSD)) 48 °C
465GB Western Digital WDC WD5001AALS-00L3B2 (SATA ) 42 °C
Optical Drives
No optical disk drives detected
Audio
High Definition Audio Device


No overclocking, default values in PrecisionX. No XMP. No CPU overclock. Latest Motherboard Bios.

My computer is freezing and an audio loop buzzing noise is heard.
Screen does not black out or go to BSOD. Freeze is infinite. Have to hold reset to restart the computer.
This seems to happen only in games. But it's occurred in multiple games now. Superhot VR, Star Wars Squadrons (VR), Half-Life Alyx.
Haven't had a crash with beatsaber yet though.
This is all on 144hz setting in the valve index.
GPU temperature seems normal at 73C at the time of crash. CPU temp is cool at ~40C
Replaced PSU when trying to solve this problem, upgrading from a 750W to 850W (Corsair RM850x) model, but it still crashes.
Additionally, i've tried uninstalling all drivers with DDU, and upgrading with the latest nvidia drivers.
I've also run memtest and prime95 all without issue.

Only started happening when i moved to a new graphics card. GTX1070 to GTX3080. Maybe that's related (power draw increase)?

Open to any suggestions. Thanks for the help!

Check if you have any minidumps with BSOD viewer. Freeze and sound loop can be dying cpu!!! Check your temps, or download Memtest, it checks even cpu nowadays.

[RAYCH]

Thanks. Unfortunately I already checked most of those things. No errors in the BSOD dumps, CPU temps are fine, memtest also passed. All good suggestions though.

[Ochso]

Possible routes I would consider now.
I would lean away from a software conflict more to a hardware one. as the maintenance utility is pretty good at finding those .

The assumption of course is that you have all the right updated sound card / mobo drivers etc.
and a possibility it could be the monitoring software causing the hang .

The usual culprits .
Heat ( temps appear fine tho) -
Fan motor failure - ie load / resistance spike
PSU - the 3080 needs a recommended 750W psu its possible a rail is starting to fail on your system .
Memory - "mdsched " in search / powershell . ( already tested I see)
Worst case scenario CPU.

Other than that I'm out of ideas.

Good luck anyhoo

[Silenius]

Originally posted by RAYCH:

Thanks. Unfortunately I already checked most of those things. No errors in the BSOD dumps, CPU temps are fine, memtest also passed. All good suggestions though.

Yeah what ochso said, also if it is not hardware, than maybe it is software. Try sfc /scannow, or dism. You can even do windows repair update, without losing your data, except windows settings. But perhaps you have outdated some drivers? Don't know otherwise. Also you could try BIOS upgrade, but be careful.

Wait, i didn't read previously your specs well. You have i7 6700 with 3080, what the hell? Can it even run 3080 without any bottlenecks? Also i noticed something very gimmicky, you have only 1200mhz ram? 1200 mhz ram are not even made! So strange. Ah you probably took numbers from monitoring program, ram runs at half of their advertised frequency, because they are DDR. So you have 2400mhz ram. What is your psu? 3080 is very demanding!

Btw also your ram is huge bottleneck, there is 20 fps difference+ between 2133 and 3200 mhz ram nowadays.

[RAYCH]

Thanks for the suggestions both of you.
Heat is fine, ive checked that all the fans are running at time of freeze as well. The PSU, I just moved up from 750W to an 850W one when trying to diagnose this problem and it still happens. CPU also passed prime95 without any issues.
If it's still a hardware issue, it might be the motherboard, but I already upgraded the BIOS and still have the same issue. I'll look into scannow and windows repair.

As for my current CPU and ram, fully aware of the bottlenecks for VR but plan on updating those parts over time.
I don't run into any bottlenecks at 4K60 where most of my gaming is done besides VR.

[Silenius]

Originally posted by RAYCH:

Thanks for the suggestions both of you.
Heat is fine, ive checked that all the fans are running at time of freeze as well. The PSU, I just moved up from 750W to an 850W one when trying to diagnose this problem and it still happens. CPU also passed prime95 without any issues.
If it's still a hardware issue, it might be the motherboard, but I already upgraded the BIOS and still have the same issue. I'll look into scannow and windows repair.

As for my current CPU and ram, fully aware of the bottlenecks for VR but plan on updating those parts over time.
I don't run into any bottlenecks at 4K60 where most of my gaming is done besides VR.

Lol i saw people reaching same score on i7 6700k, or i5 9600kf with 3080 of similar frequency and not even overclocking,as on top cpus! I knew intel newer cpus aren't much better. But fact that you can run 3080 on something as cheap as i5 9600kf with the same score is surprising. In cpu demanding games, there will be some bottlenecks, but it seems it runs well. Also some people with better cpus getting about 3k lower scores, weird, while gpu had similar frequency, but otherwise don't know exact model so...