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Selvator Dec 11, 2019 @ 12:03pm
Headset won't turn on - blue led
I just got my very own Index VR.
I was very happy to give this a go after saving money for this for months.

Unfortunatly my headset refuses to turn on.

There is a constant blue led indicating it's on standby and it never shows anything else.
The FAQ tells a couple of things to try like a different power outlet, USB port, display port etc. but that doesn't work for me.

I reinstalled all the needed drivers but still nothing.
my 2 bases work fine, controllers look fine.
In fact when I start SteamVR and turn on the VR view for my desktop, I can see everything and when I pick up the headset everything is registering.

It's just that those dam lenses won't turn on.
This problem doesn't seem very common since I cannot find much on this.
Some people have said to try and mess with the cable in my headset a bit but that cable is as stuck as can be and I don't want to " break" my headset... even though it doesn't really work now anyway.

Anyone have any idea what to do? :(
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Showing 1-15 of 44 comments
Ne0 Dec 11, 2019 @ 12:09pm 
Hey, i also 4 hours posted about my situation which is also related to your only i got like 3 days ago and it played for while, after it went dark first right eye after both, and from blue light it went to red, as if my cable isnt working only its a brand new cable 3 days old, so i am also searching for some solutions. But i searched in here and redit there is some solutions, i found in google just taped in valve index display dont work or standby mode. It might help you ,but me for now waiting for steam support dont know when somebody will have answer:(
#1
Ne0 Dec 11, 2019 @ 12:11pm 
I have some suspicious about newest firmware, did you upgrade to new one?

And cable in headset is quite strong but if you pull a little bit stronger it will be out but i dont think so its youre cable
#2
Selvator Dec 11, 2019 @ 12:17pm 
Originally posted by Ne0:
I have some suspicious about newest firmware, did you upgrade to new one?

And cable in headset is quite strong but if you pull a little bit stronger it will be out but i dont think so its youre cable

Thanks for the reply.
When I plugged the headset in the first time it said it needed to update the firmware.
Before I did that I tried it out first but I already had the problem before the firmware update, I did update the firware afterwards but as you can see that didn't work :P
#3
Ne0 Dec 11, 2019 @ 1:11pm 
No problem, i see, then i dont know, i tried a lot of things for 2 days and nothing changed, so i am out of guesses...
#4
Selvator Dec 11, 2019 @ 1:26pm 
Small update on my part, the headset turned green for a couple of seconds.
Once I even got it on my head and saw the VR home screen.
Only for a second or 2 and the display got black again, or was gray etc.
Just for a moment on, off, on off and now it's back to constant blue.
This was after I switched from power outlet and USB a couple of times....
#5
Ne0 Dec 11, 2019 @ 2:10pm 
a small progress i guess it might help to try switch on and of all the cables, also can try to hold button on HMD and in the same time turn off power on headset and turn it back on and wait for 5sec and switch on SteamVR. I tried, but for me nothing changed.
#6
-JKB- Dec 11, 2019 @ 2:55pm 
When i first got mine I had to unplug the cable from the headset and plug it back in it doesn't come out that easy but it will
#7
Selvator Dec 12, 2019 @ 4:11am 
Originally posted by -JKB-:
When i first got mine I had to unplug the cable from the headset and plug it back in it doesn't come out that easy but it will

I tried that yesterday, I managed to do that but now all that remains is error 436 and I am unable to fix it so far.
Hopefully steam support get's back to me soon
#8
MoH [JoinUsInVR] Dec 12, 2019 @ 5:38pm 
Do you have any overclock software or Revive installed?
If so, I think you should uninstall that hot garbage and restart before retesting. If that doesn't help, and re-seating the HMD cable doesn't work, contact Steam Support and get that replaced because it sounds toast.
#9
Ne0 Dec 13, 2019 @ 9:29am 
Got a reply today will have a new headset shiped, power failure in displays...
#10
MoH [JoinUsInVR] Dec 13, 2019 @ 11:36am 
Originally posted by Ne0:
Got a reply today will have a new headset shiped, power failure in displays...
Dag, that sucks man. Hopefully you get it shipped out soon.
#11
Ne0 Dec 13, 2019 @ 12:31pm 
Originally posted by What a story MAAAAAAAAAAAAAAAAAA:
Originally posted by Ne0:
Got a reply today will have a new headset shiped, power failure in displays...
Dag, that sucks man. Hopefully you get it shipped out soon.

Thanks man, I am not worried rhat much as i am not at home anyway - different country, of course it suck as device needs to be working that kind of money, but they will send me new headset in these days so when i will get back home i will get it then i can send them the old one faulty...
#12
Gausstappen Dec 13, 2019 @ 1:38pm 
I have the exact ♥♥♥♥♥♥♥ problem. Just got the vr kit today. All worked well the first 2 hours. But at some point it suddenly got black and the headest doesn't turn on. Frontal leds are blue though. I don't know what the ♥♥♥♥ is going on here. I've swapped displayports for my monitor and headset. I've changed usb port.
I tried to uninstall usb drivers. Twice.
I have the latest GPU driver update.
And I'm angry asf.
#13
Ne0 Dec 13, 2019 @ 2:07pm 
Originally posted by Xeropel:
I have the exact ♥♥♥♥♥♥♥ problem. Just got the vr kit today. All worked well the first 2 hours. But at some point it suddenly got black and the headest doesn't turn on. Frontal leds are blue though. I don't know what the ♥♥♥♥ is going on here. I've swapped displayports for my monitor and headset. I've changed usb port.
I tried to uninstall usb drivers. Twice.
I have the latest GPU driver update.
And I'm angry asf.


Ar the leds changin to red after while in steam vr?? Better just do the steam support ticket tell the stori and before you do straight away make log file in steamvr and add in the ticket and then wait for response. It might be the same what i had hardware failure...
#14
Gausstappen Dec 13, 2019 @ 2:30pm 
Originally posted by Ne0:
Ar the leds changin to red after while in steam vr?? Better just do the steam support ticket tell the stori and before you do straight away make log file in steamvr and add in the ticket and then wait for response. It might be the same what i had hardware failure...
Nope. All blue. He's ♥♥♥♥♥♥♥ sleeping. Already created a support ticket hoping they're going to answer as fast as Sonic gotta go fast.
#15
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SteamVR > General Discussions > Topic Details
Date Posted: Dec 11, 2019 @ 12:03pm
Posts: 44

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