Valve Index: Loud hissing noise coming from left speaker

[kamakazzi]

Today I just installed all the latest updates for my Index. Now all of a sudden there is a loud hissing noise coming from the left speaker whenever the device is powered on. It sounds like radio static. It persists through all games.

Has anyone experienced this before and is there a way to fix it?

[christobald]

My left speaker is down : when I touch it the sound comes back and then vanishes when I release the pressure.... Try to touch the left speaker to see if it's a wire or soldering problem... the sound would change...

Moreover I unpacked my Index on Monday and don't know how to contact support for a return ! Steam is selling software and has no return channel...

[MeachamLuna]

I have had this happen to me mutiple times, I ran a windows sound troubleshoot and I cleared if up for a while. But it keep appearing.

[JIMMY CARTER]

Having the same problem, left speaker guy at valve is not doing his job.

[MeachamLuna]

i message steam support and got this
"Hello,

Please try loosening and tightening the Audio Arm screw using a T6 driver (if possible). If it doesn't fix your issue, try removing the audio arm and gently wiping down or blowing off the contacts.

In order to narrow down where the fault is occurring, can you also take the working speaker off and swap their positions?

Once they're swapped, does the problem happen on the same side?

Let us know your results and please also provide a serial number of your headset , located by the left lens, on the temple, and starts with the letter A.

Steam Support
Zlatan
"
i will update this post in a week if it doesn't work

[chksix]

LOL at Zlatan 😂 He could have chosen a less obvious fake name.

[christobald]

I did it ! I discovered 2 pins for audio connexion. One of them missed a spring !
I had a RMA for the full headset. My problem is now solved. Huge thank you to Valve support ! More user friendly than HTC one !

PS : @Jimmy Carter LMAO ! The "left speaker guy at Valve"

[MeachamLuna]

the fix i mentioned did not work for me, it did improve the situation slightly but was still noticeable. steam is sending a replacement speaker, thank you Zlantan, John, and steam Suppport team.
if you are having issues contact support!