Computer crashes when running HTC VIVE

[hforrest757]

Hello, Just this Christmas I purchased an HTC Vive and have had disappointing results as for each time I load a game it crashes my entire computer within the first 5 or so minutes. It is an unwanted surprise for me obviously as for I am running a Titan X, 4790k, 16gb of ram and 1 Tb of ssd. I am not exactly a wizard when it comes to these problems but I am aware that my computer should have no problem running this VR set. Just to reiterate, the computer completely crashes and reboots within the first 5 minutes a game is launched. Could I need a new graphics card? Not sure what the problem is but could really use some help thank you.

[CMDann]

I had the same issue on one of my computers for our lab. The computer was using an older motherboard, 12gb of RAM, an i7 and an AMD R9 390. I found out later the crashing was caused by the PSU. I had to replace it, although the math added up and the one I had (750w) was supposed to be enough to power it all, I upgraded to a 1000w PSU.

I have also been having some trouble lately with crashing using the Vive but that is based off the latest AMD drivers, you have Nvidia so I assume this wont affect you :)

[40+]

Crash to blue screen? Mine used to do that every time I tried to use it in direct mode but would work fine in extended mode. I solved the issue by upgrading to Windows 10 and new AMD drivers. Now It runs flawlessly in direct mode.

Core i7 860
8GB Ram
Windows 10
Radeon R9 280x

[dwearle1]

I know this is an old thread, so I don't know if anyone will ever see it, but I am having frustrating issues with the Vive crashing my PC when I start SteamVR. It WAS crashing to blue screen, so I could see the stopcodes; however, now it's not even showing a blue screen. My PC just restarts, and this is AFTER reinstalling Windows, and I haven't applied any Windows updates yet, having "skipped" that step during the Windows install. I am very upset by this, and at my wits end. I can't even get tech help from Microsoft without paying a ridiculous charge for the support, and the best they can do without me paying, is to send me an email with troubleshooting steps, which has availed NOTHING.

[40+]

Publicado originalmente por dwearle1:

I know this is an old thread, so I don't know if anyone will ever see it, but I am having frustrating issues with the Vive crashing my PC when I start SteamVR. It WAS crashing to blue screen, so I could see the stopcodes; however, now it's not even showing a blue screen. My PC just restarts, and this is AFTER reinstalling Windows, and I haven't applied any Windows updates yet, having "skipped" that step during the Windows install. I am very upset by this, and at my wits end. I can't even get tech help from Microsoft without paying a ridiculous charge for the support, and the best they can do without me paying, is to send me an email with troubleshooting steps, which has availed NOTHING.

System specs would be helpful including windows version, GPU, CPU, ram etc.

[dwearle1]

Publicado originalmente por pfrances:

Publicado originalmente por dwearle1:

I know this is an old thread, so I don't know if anyone will ever see it, but I am having frustrating issues with the Vive crashing my PC when I start SteamVR. It WAS crashing to blue screen, so I could see the stopcodes; however, now it's not even showing a blue screen. My PC just restarts, and this is AFTER reinstalling Windows, and I haven't applied any Windows updates yet, having "skipped" that step during the Windows install. I am very upset by this, and at my wits end. I can't even get tech help from Microsoft without paying a ridiculous charge for the support, and the best they can do without me paying, is to send me an email with troubleshooting steps, which has availed NOTHING.

System specs would be helpful including windows version, GPU, CPU, ram etc.

Hi, I have a custom-built desktop, the spes follow:

MB: Gigabyte X299 Aorus Gaming 7
RAM: Gskill TridentZ, 98 GB @3000Mhz
PSU: Corsair RM1000x
CPU/Cooler: Intel Core i7 7820X, Thermaltake Water 3.0 Closed-loop CPU cooler
GPU: Gigabyte Aorus GTX 1080 Ti Waterforce Xtreme Edition
HDD: 4 TB Western Digital System Drive, and Seagate 6 TB Storage Drive
CD/DVD: LG Blu Ray drive, M-Disc Capability
OS: Windows 10 64-Bit

I think that about does it. I have been on the phone with Gigabyte about the MB being the culprit, as it was acting strangely a couple of months ago; the rep has told me they will try to replicate what I had done, which is to use the HTC Vive, in order to see if the problem will also occur at their end. If there is anything on this list of specs I have missed, just let me know. Also, since this is definitely a hardware failure issue, and it would seem not to be connected to the Vive, I am guesing that perhaps I could have a bad RAM chip? Just throwing that out there, as I had seen in a Reddit post that this kind of error (0x00000124, WHEA_UNCORRECTABLE_ERROR, checked with Reliability Monitor) can sometimes be caused by bad RAM.

Thanks,
Dave

[Xware]

I am experiencing this EXact same issue.

I have an X299 Aorus Gaming 9

CPU : i9 - 7980XE (18c 36t)

MB : X299 Aorus Gaming 9

Ram: Gskill RGB 3200 (64 GB)

Dual Aorus Waterforce 1080 TI (Not running in SLI)

and Corsair AX1200I....

all of mine is custom watercooled with the mono block over cpu and vrm.



so we have pretty similar builds.. just have to narrow it down at this point

[dwearle1]

Publicado originalmente por Xware:

I am experiencing this EXact same issue.

I have an X299 Aorus Gaming 9

CPU : i9 - 7980XE (18c 36t)

MB : X299 Aorus Gaming 9

Ram: Gskill RGB 3200 (64 GB)

Dual Aorus Waterforce 1080 TI (Not running in SLI)

and Corsair AX1200I....

all of mine is custom watercooled with the mono block over cpu and vrm.



so we have pretty similar builds.. just have to narrow it down at this point

Hi,

I should have updated this thread; I have since found out that it was the MB malfunctioning which caused the system to crash when I tried to run SteamVR. I had to do an RMA with Gigabyte, and get the board replaced, which turned out fantastic, and the Vive runs very well now. I don't know, and can't know if this is the problem in your case, but it would be helpful if you had another MB to test out with running the Vive; that was how I found out the issue in my case was the MB. By the way, your CPU - 18 core, 36 thread? My God, man, and I thought the 7820x was a decent cpu; yours has twice everything mine has. You could have multiple CPU-intensive tasks running, and it wouldn't even break a sweat. I have never done a custom-loop, but have wanted to learn how to do it, but from videos I have seen, I don't have the right tools, or skill for it. Anyway, I hope my reply might shed some light on your particular situation.

[9blu]

Publicado originalmente por Xware:

I am experiencing this EXact same issue.

I have an X299 Aorus Gaming 9

CPU : i9 - 7980XE (18c 36t)

MB : X299 Aorus Gaming 9

Ram: Gskill RGB 3200 (64 GB)

Dual Aorus Waterforce 1080 TI (Not running in SLI)

and Corsair AX1200I....

all of mine is custom watercooled with the mono block over cpu and vrm.



so we have pretty similar builds.. just have to narrow it down at this point

Make it 3. I have this same build (different brands, and 1500w PSU but the rest is basically the same). Getting WHEA BSOD and random restarts/hard locks in VR, especially in Steam VR Home.

Got a friend that has also had it happen as well with his rig.

[dwearle1]

As I had said in my update to this, I had my motherboard replaced through RMA with Gigabyte; what I can tell you, though, is that the WHEA BSOD is a 'general' hardware failure BSOD. You just have to do trial, and error to find what the issue is. I think it is highly improbable that it could be a motherboard failing in ALL of our respective cases, however, there is always the possibility thereof :) Good luck, mates.