|SOLVED] HTC Vive screen goes black after a few minutes in direct mode

[thomas]

Hello,

I need help with the Vive i just bought yesterday.

The HTC vive works nicely (directly after launch & in tutorial), but fails with a black screen in headset a few minutes after i launch a game (sound & game continue to run but the screen is black in the headset).

The weird thing is that it happens with all games i tried but never in the tutorial, i suspect the problem happens on more performance demanding games ....

I found a workaround by disabling direct mode but performance looks lower & i oftenly get some "compositor not in full screen" issue.

So i want to be able to reactivate "direct mode", please could you help me to find what is the origin of crashes ?

This is my config : ASUS ROG G502VS-FY091D gamer laptop under Windows 10 (GTX1070, i7 6700HQ, 8GB RAM). Nvidia drivers : 376.33

Thanks
Thomas

[--ranXerox--]

Its your laptop. From what understand, the vive needs to connected directly to a gpu. This confuses your laptop. You may try and make the vive a primary display but you will run across new problems.

[alexrosas2]

Did you find a solution? i own the same laptop (16 GB Ram version) and i am having the same problem, i think the headset itself it's turning off.

[--ranXerox--]

https://www.reddit.com/r/Vive/comments/5ld0xj/psa_fix_for_black_screen_issues_with_asus_laptops/

[--ranXerox--]

https://steamcommunity.com/app/358040/discussions/0/357286119113643228/

[--ranXerox--]

https://twitter.com/jellebay/status/730025143108550657

[thomas]

Hi a thank you for these first answers.

As stated in my post, i found a "temporary fix" by disabling the direct mode and using the extended mode, but the perf are lower.

One of the link you posted spoke about using mini-DP instead of HDMI. My laptop integrates a GTX 1070 and i heard that DP is broken on 1070. Do you think it can work ?

Could it be my GPU over heating ?

Thomas

[--ranXerox--]

Good question.

[thomas]

I ordered a mini-DisplayPort cable, i will give it a try !

[alexrosas2]

Will give it a try too

[thomas]

Hi all,

I received and tried the mini-DP cable & it works fine !!!

No more black screen issue in direct mode !

My problem is SOLVED ;)

Many thanks

[--ranXerox--]

nice!

[theg]

Just to add to the collected data and make it easier for other owners of the same laptop.
I have the exact same laptop but with 16GB ram and have the exact same issue.
I even returned it for repair after reading some reports here that said it prob would be a faulty graphics card. I came back without anything fixed.

It works when running in extended mode but in most titles will go black after a while if run in direct mode. ( The hmd goes black and mirrored games freezes but I can still hear sounds and can close and restart steamVR ) This seem strange to me since this is sold as a VR ready laptop. And the recommendation is to use the HDMI-port.

I will also try the miniDP to HDMI converter-solution. But even if this solves the problem I would like some devs to explain what causes this. So I know if something is broken or not..

I guess this will cause some frustration for buyers of both the the Vive and then a very expensive gaming laptop .. and then just to come home and find it is not working . . at least not as expected
It certainly caused me some.

[theg]

Know this is a late comment .. but again maybe for those buying the gl502vs which is sold as an VR-laptop.

The miniDp to HDMI converter did not work for me. (maybe the one I used was to cheap or something.)

So I tried one last thing .. a straight miniDP cable from laptop to breakout-box. And viola... everything worked flawlessly since.

I still think this is a issue with the laptop . since the HTC works fine via HDMI on other computers .. but I cannot pinpoint the exact reason .. Would be nice if ASUS could address this .. or at least add this to a knowledge-base for how to use their laptop with one of the major players in VR.. well well over and out.