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What kind of router settings are you using? Have you looked over the ExceptionOnConnect Error section of the guide above?
Have you made sure that the game is allowed through the firewall and white listed in the antivirus?
P.S. @Urah-Kai: Apologies for the very late response. If you're still having troubles and the above guide hasn't helped. Please create a report on this website: https://support.ww1gameseries.com/
EDIT: If everything doesn't work, please make a report on this website: https://support.ww1gameseries.com/