Firewall and Antivirus

[UrahKai]

So my friend has had trouble joining verdun. Whenevr he tries to, "conenction to the server was lost, please try to connect again. (Cause, : exception on connect) if this problem persists your firewall or antivirus is blocking the connection.... He has options to reconnect or offline. Reconencting doesnt work and he has allwoed acces through his firewall. Since the most reent update, whenever i join it says "connecting, if problem persists check firewall but I can play fine. I wanted to get this out there if anyone else has the same problem or have any ideas to whats causign this. Thank you

[camelcabel]

yes I have same problem. I disable all antivirus and firwall but it doesn't work. please help

[LV|Ironstorm767]

https://steamcommunity.com/sharedfiles/filedetails/?id=552296675

What kind of router settings are you using? Have you looked over the ExceptionOnConnect Error section of the guide above?

Have you made sure that the game is allowed through the firewall and white listed in the antivirus?

P.S. @Urah-Kai: Apologies for the very late response. If you're still having troubles and the above guide hasn't helped. Please create a report on this website: https://support.ww1gameseries.com/

[camelcabel]

I played before. but now it doesn't work

[LV|Ironstorm767]

Първоначално публикувано от saidnagi:

I played before. but now it doesn't work

Could try this Steam launch option, if nothing else works, like resetting the winsocket if you're on Windows:

--use_old_ports

EDIT: If everything doesn't work, please make a report on this website: https://support.ww1gameseries.com/

[camelcabel]

thanks i fix it

[LV|Ironstorm767]

Първоначално публикувано от saidnagi:

thanks i fix it

How did you fix it? Could help others having the same issue.

[camelcabel]

I active firewall then permission from allow app leftside I found verdun delete it again input it and click both of them it work