Base Game and DLC Package Issues

[Andy_RE]

Hey everyone,

It has come to our attention that some users who have previously obtained or bought COH2 DLC content are unable to access the base game through the current promotion. Similarly, some users who have bought the Master Collection or another bundle through this promotion are having a similar problem playing the base game content.

We are sorry to hear you guys are having these problems and are working to identify and fix them.

If you have had one of these issues, please post in this thread detailing the following. This will help us get to the bottom of these problems sooner :)

1) What content you are currently unable to access

2) Any content you bought or obtained for COH2, stating whether bought or obtained before or during this promotion

3) Any additional information providing more context

Again, apologies for the inconvenience,

Andy

[Randy]

Hello, I appreciate your quick response to this problem. I had owned the OKW army for some time and with the current promotion wanted to get more into the game. Upon redownlaoding I found I can still only play as OKW and it wants me to purchase the Soviets, ostfront heer and campaign. Which I believe is the base game which should be free according to the promotion.

Thanks Andy.

[adamvvaz]

Hi Andy, thank you for addressing the problem.

I purchased ardennes assault prior to the event (about a year ago). When I try to download the base game, it says I own it already and it is in my library. When I launch the game, I cannot access any of the base game content, just the the DLC I bought.

Some additinal info, I live in Canada, using a PC running windows 10

[Warlord]

Hi, I have the British DLC and now I have the base game too. I cant acces anything, only the british forces in multiplayer. Nothing else.

[ռɨӄӄᶏ ℘✙]

I have to, it was only the British Forces DLC and the game itself is not. And after using this promotion, I never got the original game. I can only play for British troops. The company is not available.

[cyrdapwn]

Bought CoH 2 Master Collection, cant play Soviets and Wehrmacht (base game). First time I bought CoH2, never had this game installed before. Reinstall doesnt help.

[TeddyBomber]

1) What content you are currently unable to access:

I can't access single player campaign, it say purchase, it send me to store, it only say you already own the game and only a [play] button en steam store.

2) Any content you bought or obtained for COH2, stating whether bought or obtained before or during this promotion:

I bought British Force before promotion.

3) Any additional information providing more context

I couldn't buy the base game before the promotion. I remember somebody say you have to buy the base game as a gift and activate the code in your account. I never try that. now i don't see how to buy as a gift..

>Again, apologies for the inconvenience,

Thanks to you Andy for give a look at this. I really apreciate

[Jojimbo]

1) Cannot access SOV/GER factions or play the SOV single player campaign.

2) Brought Western Front Armies double pack back in 2014, then brought the Master Collection yesterday.

3) Tried reinstalling, registering an account in-game (did get the 30k coins though), adding CoH2 to basket before logging in on steam website (got invalid URL error) and buying the Master Collection, none of them worked.

[Chifuee]

1) Cannot access SOV/GER factions or play the SOV single player campaign. When I try to go to store it tells me I already own the game.
2) I bought the Master Collection today.
3) I tried reinstalling as well as disabling all the dlc.

[_MartyTHEkiller_CZ]

Originally posted by TeddyBomber:

1) What content you are currently unable to access:

I can't access single player campaign, it say purchase, it send me to store, it only say you already own the game and only a [play] button en steam store.

2) Any content you bought or obtained for COH2, stating whether bought or obtained before or during this promotion:

I bought British Force before promotion.

3) Any additional information providing more context

I couldn't buy the base game before the promotion. I remember somebody say you have to buy the base game as a gift and activate the code in your account. I never try that. now i don't see how to buy as a gift..

>Again, apologies for the inconvenience,

Thanks to you Andy for give a look at this. I really apreciate

I have the same problem. And I bought only British Forces too.

[Abnormal Doggo]

I bought the 3 Uk packs and am unable to access tbe British forces. Bought the US forces but they work fine. I just got the game today.

[RyGuy]

Pretty dissapointed honestly, I buy their master collection and can't even play it

[Cursetolga]

Originally posted by Andy_RE:

Hey everyone,

It has come to our attention that some users who have previously obtained or bought COH2 DLC content are unable to access the base game through the current promotion. Similarly, some users who have bought the Master Collection or another bundle through this promotion are having a similar problem playing the base game content.

We are sorry to hear you guys are having these problems and are working to identify and fix them.

If you have had one of these issues, please post in this thread detailing the following. This will help us get to the bottom of these problems sooner :)

1) What content you are currently unable to access

2) Any content you bought or obtained for COH2, stating whether bought or obtained before or during this promotion

3) Any additional information providing more context

Again, apologies for the inconvenience,

Andy

Hello,screen shot of the support team and waiting fix this. thank you

[BoppinGabi]

1) What content you are currently unable to access

The base game campaign and factions, Red army and Wehrmacht.

2) Any content you bought or obtained for COH2, stating whether bought or obtained before or during this promotion

One year or so before this promotion i bought the full Company of Heroes Bundle on Humble Bundle that gave me access to the OKW Multiplayer Army, but not base game acess. I can play that without any issue, but since steam already thinks i own the base game (which i dont) it won't let me install the base factions/campaign.

3) Any additional information providing more context

This might have something to do with how steam manages the ownership of content, but i really have no idea.

[MacKaris]

I have previously purchased the British Forces, Americans and Oberkommando West armies, but I never purchased the base game itself. However, Steam says the base game is in my library already, so it won't allow me to download it again for this promotion.

I tried uninstalling the game and downloading it again, but I still only have access to the DLC armies, and not the Wehrmact and Russians. :(

[Deadnes]

1) I am unable to access the base game contents, that is the Soviet singleplayer campaign and the Soviet and Wehrmacht factions for multiplayer.

2) I have bought the CoH2 OkW faction DLC before the promotion started.

3) It says that I own CoH2 because I own the OkW faction DLC and as such when I go to the store page to download the base game, it thinks I already own it, so it doesn't add the base game content.
I tried disabling the DLC, but then when I start the game it shows me as having no content at all (no campaign, multiplayer).
Tried clearing the download cache and also verifying game data, but no luck.

Maybe adding the free edition of the base game as DLC would separate it from the base game and enable it to be properly recognized by the Steam client, but I'm just guessing here.

Thanks for looking into this, Andy.
Good luck!