ARK: Survival Evolved

ARK: Survival Evolved

Castles, Keeps, and Forts (Legacy) For new version go to Castles Keeps and Forts Remastered. This version still works
 This topic has been pinned, so it's probably important
ExileAcid  [developer] Feb 8, 2017 @ 5:50am
Troubleshooting
Please check the symptoms of each type of common post update issue and follow the guide best matching :)

If you are using this guide to correct an error that has occurred with a different mod, simply reference that mod's ID number folder in place of the examples below :)


Mod Mismatches

Mod Mismatch Errors, and how to easily fix them.
For Installation mismatches follow the lower guide.

Symptoms
Can't place structures
Engrams can not be learned
Can't see engrams
Missing structures


Cause;
It can occur during the download of an update when an interruption may have occurred and few bits of information went missing between steam's file repository and your server or system.

Or

Files were corrupted during an installation or update due to an interruption.

This happens to a small number of users after any ark mod and sometimes game update, it is unfortunately just bad luck during download that an interruption or a checksum failure occurs, It is something mod makers can't prevent. The effects of a mismatch vary depending on what files are altered or missing.

Steam checks and corrects game files for mismatches automatically, by verifying game cache integrity, however, mods do not get checked in the same way, as steam does not consider them to be part of the core game. This means the mod folder will need to be corrected manually on either the server or the client system using the easy troubleshooting options below.


How to identify if the mismatch is in the server files or the user files;
If one user is having the issue on the server but no one else, the users mod folder 764755314 needs deleting and redownloading (on their personal computer)

If all users are having issues on the server, but it runs fine in singleplayer, the server mod folder 764755314 will need deleting and redownloading. (On the server)


Solution;
Delete mod folder 764755314 and redownload it.
You can find this folder in;
Steam\SteamApps\common\ARK\ShooterGame\Content\Mods
Do this on your system if Singleplayer or the server if Multiplayer.
If you update the server files via FTP using a copy of the mod files on your system, check to make sure your system files are correct by running it in single player first.

Unsubscribing and resubscribing to a mod does not delete and refresh the mod files. Which is why it is important to follow the steps above :)

You may want to rollback to the previous save before the issue, but this depends on the type of mismatch if no parts are missing from your server or game it is not required.


Installation Mismatch

Symtoms
Mod will not install

Cause;
These are rare and occur for the same reason as the mismatches above however this means the mismatch is located in the installer files. This fix requires an extra step to refresh installer files.


Solution

You need to start by unsubbing to the mod. Then close steam and delete mod folder 764755314
You can find this folder in;
Steam\SteamApps\common\ARK\ShooterGame\Content\Mods
Make sure you also delete the ".MOD" in the same directory given above which has the name 764755314
You then need to also to delete the steam cached copy of the mod which is found in the steam directory rather than the game directory,
Steam\steamapps\workshop\content\346110"
deleting mod folder 764755314 from the above directory and also (If present) the ".MOD" file again.
You now need to restart steam, resub to the mod and start the game. This will trigger a clean install.
Note; You may need to start the game twice after this process for the mod install to start, as it will knock the game and steam's mod copies slightly out of sync on the first start up :)


Single-player premature launch

Symtoms
Structures missing from single player game after an update


Cause
If you are playing single player there is an unfortunate occurrence that could happen if when you click launch game the mod update is still installing (displayed in the bottom right of screen) it will launch the game without the mod installed yet.
When the game loads up, as the mod is not installed, the mod items are not loaded, then when you exit, an auto save occurs with the parts not there (this is easily fixable so don't panic)

Solution
If you restore to the save file before the issue it will be corrected. Use this guide to restore an ark save file, If you are restoring a singleplayer save, you can skip step one, "log into control panel" and instead go straight to your saved game folder in your ark directory.

The saved game folder for ark is located here;
Steam\SteamApps\common\ARK\ShooterGame\Saved

Restore Save File Guide;
https://serverblend.com/my/knowledgebase/74/Reverting-to-a-previous-ARKSurvival-Evolved-save.html



:)
Last edited by ExileAcid; Nov 22, 2019 @ 7:52am
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Showing 1-15 of 20 comments
TyranntX (Banned) Mar 10, 2017 @ 12:26pm 
I'm still having issues, it REFUSES to get deleated. A message says I need permission form my own computer and I am the only who is assigned on it (Ie I am the admin of it)
ExileAcid  [developer] Mar 10, 2017 @ 3:36pm 
@TyranntX

This sounds like a windows permissions error rather than a game or mod error. It would be determined by what access your windows user account has in windows.
Last edited by ExileAcid; May 13, 2017 @ 12:01pm
rochelle Mar 31, 2017 @ 5:38am 
hey, im having issues i get the mod onto our server it loads fine but the engrams are unlearnable, i am adding them via ark server manager and remote if that matters
works great on single player
Last edited by rochelle; Mar 31, 2017 @ 5:40am
ExileAcid  [developer] Mar 31, 2017 @ 6:45am 
@❀ rochelle ❀

It will be a mismatch in the Ark mod files on the server, if you follow the guide above it will correct the issue :).
SkyDriver Apr 2, 2017 @ 10:49am 
Wonderful fix. Thanks! This also fixed an issue with people not being able to see the new structures to place them.
PorkChop Ninja Apr 14, 2017 @ 5:34pm 
my default structures folder is gone in crafting table. This happened after 256.32 update. just me on the server everybody else is working. Need to finish my build. :(
ExileAcid  [developer] Apr 14, 2017 @ 6:50pm 
@PorkChop Ninja

Follow the guide above, it mentions what to do if there is an issue happening to just one player on the server....

"How to identify if the mismatch is in the server files or the user files;

If one user is having the issue on the server but no one else, the users mod folder 764755314 needs deleting and redownloading (on their personal computer)

If all users are having issues on the server, but it runs fine in singleplayer, the server mod folder 764755314 will need deleting and redownloading. (On the server)
"

You need to refresh the mod files on your computer.
Last edited by ExileAcid; Apr 14, 2017 @ 6:55pm
pelfore Apr 22, 2017 @ 9:30am 
Thanks for the Mod, I love it! Only issue I have is the mill stone menu is greyed out. It's connected, it's anumated, can change mats, but can't use it's functionality. Feels like something I'm doing wrong or missing. Any ideas?
Last edited by pelfore; Apr 22, 2017 @ 9:31am
ExileAcid  [developer] Apr 22, 2017 @ 5:45pm 
@pelfore

Remove the extra axle you may have located in the centre of the millstone, it blocks inventory access, it slipped through testing and wont happen after the next update :)
Last edited by ExileAcid; Apr 22, 2017 @ 7:29pm
pelfore Apr 22, 2017 @ 7:08pm 
Bingo. Thanks!
Cosmos Foulson Jun 18, 2017 @ 11:26am 
i cant delete it, also shows a message that i need permission of my own ♥♥♥♥♥♥♥ pc and wtf, this pc is new and dosnt have any programs, my account is the admin and its a windows account, this only happens with steam files, please help
ExileAcid  [developer] Jun 18, 2017 @ 4:04pm 
@[LotS].Darth Paloma

From what you are describing the issue is caused by the windows user account settings in your computer, nothing in steam, Ark, or the mod can alter windows account permissions in anyway. I will not be able to offer any advice with this issue as it could be one of a great number of things relating to Microsoft Windows and your account permissions on your system.
Last edited by ExileAcid; Jun 18, 2017 @ 4:05pm
Suky Sep 5, 2017 @ 11:42am 
we have installed this mod on our server and now we can not see the list of engrams in full, when the right bar reaches half or these by the LVL 30 start to go up the engrams that appear and begin to disappear, the lower with the scroll less engrams appear until in the end they are not seen. High Level engrams can not be seen. Could it be because of the large number of engrams? It can be fixed?
we have installed from before the s + and the ozocraft but these worked well until now.
Hennessy Black Sep 7, 2017 @ 1:48pm 
For the life of me i cannot get these darn rails to line up correctly. I've tried placing extra straight rails and nope. Any ideas??
hopefully you can see these pics

https://steamuserimages-a.akamaihd.net/ugc/850474042998893107/D24C1FEBF39A1D3C7AC1023A269F293773985709/

https://steamuserimages-a.akamaihd.net/ugc/850474042998893337/8A22FC9F95FE4278076D3FE1B9BF91DEF4D515E2/
Last edited by Hennessy Black; Sep 7, 2017 @ 1:48pm
Crowbar Sep 8, 2017 @ 10:57am 
Any clue on how to get this mod to work alongside primitive+? I'm also using stacks only mod and jurassic park expansion mod, trying to get it to work on singleplayer
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