Empyrion - Galactic Survival

Empyrion - Galactic Survival

Reforged Eden 2 Beta
 This topic has been pinned, so it's probably important
ravien_ff  [developer] Apr 29, 2024 @ 8:45am
🚩🚩🚩 TROUBLESHOOTING (READ FIRST) 🚩🚩🚩
Report scenario issues at the following link:
➡️➡️➡️Reforged Eden 2 GitHub[github.com]⬅️⬅️⬅️
If you do not report your issue on GitHub it will be ignored.


To search for an existing issue or to report a new issue use the above link. You will need a free GitHub account to post.
Please report only scenario bugs. Balance feedback or scenario suggestions should still be posted to the Workshop.

This is being done due to the sheer number of bug reports that I receive on a daily basis across all channels, a good 90% of them involving game or technical issues not even related to the scenario.
GitHub allows for searching unlike Steam discussions so you can more easily see if your issue was already reported and will help save my sanity by cutting down on duplicate reports.
Only reports made on GitHub may be responded to.


Before you report an issue:
  • Please fully read through the instructions and try the basic troubleshooting methods in this post where they apply.
  • Check if your issue has already been reported on GitHub by using the search function on GitHub. Don't forget to search closed issue as well.
  • There are many game bugs currently in the game that cannot be fixed within a scenario.
  • The game developers generally cannot assist with problems encountered while playing custom scenarios, and custom scenarios cannot assist with game bugs. This makes it important to first check if the problem happens in a vanilla save game so you know the proper place to report the issue.
  • The Reforged Eden 2 GitHub page is the only place I can offer troubleshooting support on the scenario. Issues reported elsewhere may not be responded to.



Troubleshooting steps:
Look over the in-game Empyriopedia in the PDA (F1 key) in case your question is answered in there.
If you're encountering an issue in the game first try some of these steps.
Not all steps will apply depending on your specific issue and where it's happening (single player, coop, or dedicated server, etc).
Many problems can be solved by doing one of the following steps. If the problem still happens after doing one step try the next step.
If you are playing single player internet access to the Steam network is required unless you have installed a local copy of the scenario.

Troubleshooting for single player:
  1. Fully exit the game back to Windows and then launch it again.

  2. If you are playing on a server then contact your server admin for assistance as it's likely to be an issue on their end. If you are playing single player then try the steps below.

  3. Verify the Reforged Eden 2 build number shown on the loading screen or top left of the player inventory matches the latest build number shown in the Change Notes. If it does not then you are running an outdated version of the scenario and trying either of the below steps may update it for you.

  4. Validate files in Steam. Right click Empyrion in your Steam Library > Properties > Installed Files > Verify integrity of game files.

  5. Unsubscribe and resubscribe to the scenario on the Steam Workshop.

  6. If the problem does not involve a scenario specific POI, block, or NPC then try to reproduce the problem in a vanilla save game using the same situation, game mode, and type (survival or creative, singleplayer coop or dedicated server, space or planet, etc). If the problem happens in vanilla you can report the issue on the game's bug reporting form.
    Empyrion Bug Report Forum[empyriononline.com]

  7. If none of the above has solved the problem please report the issue on GitHub.

Troubleshooting for server admins:
  1. Fully exit the game back to Windows and then launch it again.

  2. Verify the Reforged Eden build number shown on the loading screen or top left of the player inventory matches the latest build number shown in the Change Notes. If it does not then you are running an outdated version of the scenario and trying either of the below steps may update it for you.

  3. Validate files in Steam. Right click Empyrion in your Steam Library > Properties > Installed Files > Verify integrity of game files.

  4. Unsubscribe and resubscribe to the scenario on the Steam Workshop.

  5. Update the scenario on your server by re-uploading all scenario files to your server. Make sure to use the same scenario folder name as the scenario's name cannot be changed in an existing save game.

  6. If you use a FTP client to upload files, make sure the transfer mode is set to binary in your FTP client to avoid missing block models and visual effects.

  7. If the problem does not involve a scenario specific POI, block, or NPC then try to reproduce the problem in a vanilla save game using the same situation, game mode, and type (survival or creative, singleplayer coop or dedicated server, space or planet, etc). If the problem happens in vanilla you can report the issue on the game's bug reporting form.
    Empyrion Bug Report Forum[empyriononline.com]

  8. If none of the above has solved the problem please report the issue on GitHub.
Last edited by ravien_ff; Jun 22, 2024 @ 9:04am
Showing 1-2 of 2 comments
ravien_ff  [developer] Jun 22, 2024 @ 8:43am 
Reminder:

Report scenario issues at the following link:
➡️➡️➡️Reforged Eden 2 GitHub[github.com]⬅️⬅️⬅️
If you do not report your issue on GitHub it will be ignored.
Last edited by ravien_ff; Jun 22, 2024 @ 8:47am
ravien_ff  [developer] Oct 8, 2024 @ 7:30pm 
For players using the Epic Games Store:

Since you cannot verify files in Steam, instead try re-downloading the scenario from Nexus Mods to verify it was all downloaded okay.
Last edited by ravien_ff; Oct 8, 2024 @ 7:31pm
Showing 1-2 of 2 comments
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