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I want to clarify one thing: the main source of these issues is not Valve, it's CEF (Chromium Engine Framework).
CEF is a Framework built for applications and games that allows to use Chromium's Engine features (basically the engine used by Chrome and Chromium web browsers). The new Steam Chat is built on HTML and JavaScript code ran by CEF.
All the crashes, black screens and bugs are 90% caused by CEF itself, and all programmers know how messy CEF is, I don't even have to explain. CEF has also issues with Hardware Acceleration with some GPUs, and this is mostly causing the black screen/chats not opening issues many people are experiencing.
While CEF has recently implemented "proper" HW acceleration and HW decoding, Firefox and all other browsers (including Internet Explorer) supported it since ~2009.
https://i.imgur.com/HAChG7x.png