Huge issues on Windows 8.1!

[Jaguarek62]

Hi,
with the official launch of new big picture and latest update released in 1st of february, steam crashes on fully updated windows 8.1 on my main ryzen pc and on my virtual machines. the culprit is SDL2.dll
New big picture shows black screen in full screen mode, but works ok in windowed mode.

[Elucidator]

About the crash you seem to experience:
Cannot confirm.
I am also using 8.1 as my Main OS. (not virtual) Big Picture Mode works fine for me.

About the black screen:
The new Big Picture mode "must" have GPU Accelerated Web Rendering enabled. It is completely reliant on it. If you have that disabled, you will see everything as a black screen in Full Screen mode indeed.
However, I tried both with it disabled and with it enabled, and in both cases, New Big Picture mode does not crash and seems to fine for me. (although with it disabled, it being a black screen, I can't really see what I am doing, but the interface works. I can tell this from the audio.)

I can say that Windows 8.1 with the latest updates, is not the cause or linked to the crash you seem to have from this at least. Its something else.


Edit: To fix the black screen issue, go to Steam > Settings > Interface and check the GPU Accelerated Web Rendering setting, then restart Steam.

Edit 2: I suspect, after reading about the dll, the crash is caused by how you setup your virtual environment.
https://github.com/libsdl-org/SDL


Edit 3 (1 hour later):
Okay I discovered something.
While having GPU Accelerated Web Rendering off, you can get images of Big Picture Mode if you use Alt Enter to swap to Windowed Mode, and then use Alt Enter again to switch back to full screen.
However, the result is a very laggy Big Picture Mode.

[Jaguarek62]

On my non virtualized environment I still get this error after every steam startup:
Podpis problému:
Název události problému: APPCRASH
Název aplikace: gldriverquery.exe
Verze aplikace: 0.0.0.0
Časové razítko aplikace: 59bc6c77
Název chybného modulu: SDL2.dll
Verze chybného modulu: 6.3.9600.20718
Časové razítko chybného modulu: 636f3368
Kód výjimky: c0000135
Posun výjimky: 0009d322
Verze operačního systému: 6.3.9600.2.0.0.256.48
ID národního prostředí: 1029
Další informace 1: 1abe
Další informace 2: 1abee00edb3fc1158f9ad6f44f0f6be8
Další informace 3: 1abe
Další informace 4: 1abee00edb3fc1158f9ad6f44f0f6be8

I do have gpu acceleration turned on.
Ryzen 5 3600
rtx 2060

The same issue happens on
i5-3340m
hd 4600

Might be cause I'm using localized os and steam?

[Elucidator]

Now there is some important information.
C0000135 is "Unable to locate component"
and the application that crashed was gldriverquery.
and it states which component it couldn't find "SDL2.dll"
which is odd on its own... since the latest version of Steam Beta uses SDL3.dll instead. (which will contain the same and more components)

I assume reinstalling or fixing Steam's install doesn't work?
In that case I am guessing it has to do with drivers. (video drivers likely)
https://help.steampowered.com/en/faqs/view/5799-495F-1F25-D15B
or Visual C++ Redist.
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

[Jaguarek62]

I solved it by downloading SDL2.dll from the internet and placing in bin folder. for anyone that has automated error reporting, look into eventvwr, your glgdriverquery crashes as well. very weird