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I do apologise since it has taken a longer period of time for a response, at the moment we have a high volume of tickets and will communicate with you as soon as possible. However can you please link your faceit account or email.
Regards,
z3rO
Here is my faceit account link https://beta.faceit.com/en/players/z0nja
Change my email!!!
I got the same issue the only difference is I can login using my Facebook account