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Report a translation problem
This type of issue usually point to the fact that one of the shapekeys (other than basis or the root shapekey) is active or one or more shapekey are not at the default 0 position and the face is being exported with that key being considered the rest position of the face.
Another situation maybe
If the model uses bones for the face and you're exporting DMX files, make sure that none of the bone names are the same as mesh object names. (this looks like more the first situation though).