Community ban for no reason.

[AlexisVixal]

My girlfriend recently got her account stolen through a scam. She got her account back, then it got suspended, now she has it back again but she has a community ban for literally 17 years. There is absolutely no reason for steam to authorize this ban since she did nothing wrong. Steam is not responding to my steam support reports. Does anybody have a clue to why this have happened?

***ISSUE RESOLVED!*** It was Steam who had misunderstood the entire situation. They lifted the ban.

[Satoru]

https://help.steampowered.com/en/

Contact support. Support does not respond via 'emails'

[AlexisVixal]

Originally posted by Satoru:

https://help.steampowered.com/en/

Contact support. Support does not respond via 'emails'

Yeah I have done that around 2 days ago. I sent another a couple of minutes ago in hope of a response.

[Ogami]

Users are fully responsible what happens on their accounts.
Account security is user responsibility. If a account gets scammed or stolen and the scammer uses that account to break the Steam rules like cheating in games or breaking the community guidelines then the original owner of the account is fully responsible, even if they get their account back.
Thats why for example, if you receive a VAC or GAMEBAN in a game while the account is not under your control that ban stays, even if the account is retrieved.

Same here, the scammer did something that got the account community banned and " it was not me!" is not a valid excuse to lift the ban.

It may sound harsh but Valve has handled it this way pretty much forever.

[Brian9824]

Originally posted by septicbellayeet:

My girlfriend recently got her account stolen through a scam. She got her account back, then it got suspended, now she has it back again but she has a community ban for literally 17 years.

That means its a permanent ban

Originally posted by septicbellayeet:

There is absolutely no reason for steam to authorize this ban since she did nothing wrong. Steam is not responding to my steam support reports. Does anybody have a clue to why this have happened?

You know why it happened, the person who stole her account did something REALLY bad with it and got the ban.

It's unlikely steam support will reverse it because in the end she is responsible for account security, and its basically impossible to investigate everyone who would claim that a hacker stole their account and did the bad things on it.

That is why they ban the account, not the user. So can wait for steam support to respond and hope for the best.

[AlexisVixal]

Originally posted by Ogami:

Users are fully responsible what happens on their accounts.
Account security is user responsibility. If a account gets scammed or stolen and the scammer uses that account to break the Steam rules like cheating in games or breaking the community guidelines then the original owner of the account is fully responsible, even if they get their account back.
Thats why for example, if you receive a VAC or GAMEBAN in a game while the account is not under your control that ban stays, even if the account is retrieved.

Same here, the scammer did something that got the account community banned and " it was not me!" is not a valid excuse to lift the ban.

It may sound harsh but Valve has handled it this way pretty much forever.

The about this is that when she got her account back the first time, she only had a 15 day ban from doing steam purchases. A couple of hours later her account got suspended "for suspicious activity" While she hadn't even done anything, along with a 17 year community ban. We don't understand why that happened

[Brian9824]

Originally posted by septicbellayeet:

Originally posted by Ogami:

Users are fully responsible what happens on their accounts.
Account security is user responsibility. If a account gets scammed or stolen and the scammer uses that account to break the Steam rules like cheating in games or breaking the community guidelines then the original owner of the account is fully responsible, even if they get their account back.
Thats why for example, if you receive a VAC or GAMEBAN in a game while the account is not under your control that ban stays, even if the account is retrieved.

Same here, the scammer did something that got the account community banned and " it was not me!" is not a valid excuse to lift the ban.

It may sound harsh but Valve has handled it this way pretty much forever.

The about this is that when she got her account back the first time, she only had a 15 day ban from doing steam purchases. A couple of hours later her account got suspended "for suspicious activity" While she hadn't even done anything, along with a 17 year community ban. We don't understand why that happened

Bans aren't instant. So action was taken against activity the account did.

[Crazy Tiger]

Only Steam support can help you. Or tell you the ban is permanent. They do respond, but sometimes it can take a few days. Have patience.

[C²C^Guyver |NZB|]

Originally posted by septicbellayeet:

Originally posted by Satoru:

https://help.steampowered.com/en/

Contact support. Support does not respond via 'emails'

Yeah I have done that around 2 days ago. I sent another a couple of minutes ago in hope of a response.

Ok?

It takes time and it's not your account, anyway. Let her handle it. Further, some community bans are permanent.

All accounts owned by an individual may be restricted for any violation of the Steam Subscriber Agreement or Steam Community Guidelines including but not limited to:

Payment Fraud
Any fraudulent credit card use, credit card chargebacks, or PayPal chargebacks (regardless of when the transaction occurred).

https://support.steampowered.com/kb_article.php?ref=5406-WFZC-5519

That being said, NO ONE here can do anything.

Steam Support is the only way to get help.

Stop spamming the support system, it'll only cause another type of ban.

Originally posted by septicbellayeet:

Originally posted by Ogami:

Users are fully responsible what happens on their accounts.
Account security is user responsibility. If a account gets scammed or stolen and the scammer uses that account to break the Steam rules like cheating in games or breaking the community guidelines then the original owner of the account is fully responsible, even if they get their account back.
Thats why for example, if you receive a VAC or GAMEBAN in a game while the account is not under your control that ban stays, even if the account is retrieved.

Same here, the scammer did something that got the account community banned and " it was not me!" is not a valid excuse to lift the ban.

It may sound harsh but Valve has handled it this way pretty much forever.

The about this is that when she got her account back the first time, she only had a 15 day ban from doing steam purchases. A couple of hours later her account got suspended "for suspicious activity" While she hadn't even done anything, along with a 17 year community ban. We don't understand why that happened

Users are responsible for the security of the account and all activity on the account.


You are responsible for the confidentiality of your login and password and for the security of your computer system. Valve is not responsible for the use of your password and Account or for all of the communication and activity on Steam that results from use of your login name and password by you, or by any person to whom you may have intentionally or by negligence disclosed your login and/or password in violation of this confidentiality provision.

https://store.steampowered.com/subscriber_agreement/

[Purple Monkey]

If it's your girlfriend's problem why isn't your girlfriend here instead of you?
If you have to invent a fake girlfriend what are the odds the ban wasn't justified?

[Flavius Claudius Julianus]

My left hand who I also refer to as “my girlfriend”, has gotten a few game bans from certain Hentai games on Steam as well my friend. I completely understand. None of these losers get it. Only real men with “girlfriends” like you and I get it.

[MoonC A T]

Take better care of your account in the future, problem solved.

[wuddih]

the ban is not 17 years, it is permanent[en.wikipedia.org].

the account lock function, which may have used entails a community ban.
anyway ... only way to get and resolution is to discuss that with support.

if too much garbage was done with the account while it was in other hands, then they fully have the right to ban it. just like any other type of ban wont be removed, even if there is super evidence that an account was compromised at the time.

you are not supposed to lose your account in the first place and Steam provides all the security tools to prevent that.

[harperdawarper]

Originally posted by Satoru:

https://help.steampowered.com/en/

Contact support. Support does not respond via 'emails'

which category? i checked every single one and nothing about being banned

[cSg|mc-Hotsauce]

Originally posted by essayharper:

Originally posted by Satoru:

https://help.steampowered.com/en/

Contact support. Support does not respond via 'emails'

which category? i checked every single one and nothing about being banned

A community ban comes with a red account alert that has a direct link to support within it.

[Tim]

This thread was quite old before the recent post, so we're locking it to prevent confusion.