Chat deleting itself?

[Snow]

So I'm used to keeping chats open for long periods of time to be able to scroll back up to refer back to a previous message or conversation, whether it be for my friends or when dealing with a trader, sometimes I need to scroll back up in the conversation, but now steam is apparently deleting my chat after it gets to a certain length? I scroll back up and I'm missing a good portion of my chat, making me lose important information or something that matters. I'm wondering is this a bug on my end? Or a bug every ones getting? Or an intentional "feature"?

[kegomin]

It's intentional.

[Snow]

Originally posted by HighWayne:

It's intentional.

That's kinda stupid, seems like a step backwards in the functionality of their chat system compared to a good update.

[kegomin]

Originally posted by Snow:

Originally posted by HighWayne:

It's intentional.

That's kinda stupid, seems like a step backwards in the functionality of their chat system compared to a good update.

I don't think it's that bad. Just don't take so long to chat.

[Snow]

Originally posted by HighWayne:

Originally posted by Snow:

That's kinda stupid, seems like a step backwards in the functionality of their chat system compared to a good update.

I don't think it's that bad. Just don't take so long to chat.

I guess I just feel like it should be a setting you can adjust like skype has clientside message saving for like, forever, a year, a month, and so on, but here its forced that I lose my chats even without closing them.

[kegomin]

Originally posted by Snow:

Originally posted by HighWayne:

I don't think it's that bad. Just don't take so long to chat.

I guess I just feel like it should be a setting you can adjust like skype has clientside message saving for like, forever, a year, a month, and so on, but here its forced that I lose my chats even without closing them.

Ye ye something like that would be great, but i can live with the current one.

[wuddih]

as long as the chatwindow stays open, the whole thing should still be there. if you close it, only a certain amount of entries will be saved.

[Snow]

Originally posted by wuddih:

as long as the chatwindow stays open, the whole thing should still be there. if you close it, only a certain amount of entries will be saved.

Naw like, even if I keep the chat open, after a certain amount of messages I start losing messages at the top of the chat

[Senoinya Aumeriyal'e]

Indeed, this is happening for me too. A rather dumb change that I hope is undone, or an option is provided to turn it off.

Stuff like this should be optional, not forced.

[Dexaldem]

Agreed. IT basically eliminates alot of the use for Steam's chat system. It's QUITE the step in the wrong direction. If anythign they should have introduced PROPER DAMN CHAT LOGGING. It only makes sense to do that. But what I'm witnessing in all of my windows is the exact opposite of what i'm trying to make of it: sense. I see none.

Valva KNOWS they could have gone a few different BETTER directions with the chat system. This is just stupid.

[Snow]

Yeah its definitely been annoying for me, I hope its a bug of some sort though, wouldn't make sense to be a purposeful feature.

[Dexaldem]

Originally posted by Snow:

Yeah its definitely been annoying for me, I hope its a bug of some sort though, wouldn't make sense to be a purposeful feature.

Yeah. It'd be idiotic. If that's Steam's idea, I'll just jump off their damn program and use Skype. I use Steam for chatting because it works and doesn't use an assload of my broadband, which I frankly have little of to begin with. Now, I';m close to not giving a damn and switching back to Skype anyway.

[Esteri]

I just wrote to Steam Support on the issue. I hope it's not planned/permanent, but chances are that it is. I've already lost a lot of information important to me since it was implemented a few days ago. I'll try to remember to let you guys know what the answer is, and whether or not the customers affected will be packing up and moving themselves off to clients like Skype or Origin...

Additionally I doubt this effects the majority of their userbase, but for those whom it does, it's probably a pretty big deal (I know it is for me). That doesn't give me very much hope on resolving the issue. In the past they've adjusted, added, or removed features in ways that were extremely detrimental to a significant fraction of the userbase but since it was for some reason considered necessary (or even an improvement?) the changes stuck. In some cases the changes are completely legitimate and involve real issues (even if I disagree on how they were dealt with) but this... ? I can't think of a single reason why this would be necessary. What, are they somehow saving on server space? Is this meant to be a security measure for users (and if so, why the hell do they show chat history, which is possibly one of the most insecure features ever for shared computers)? I have no idea. Hopefully I'll get some answers... crossing my fingers that this is some sort of mistake. But I doubt it.

[Snow]

Yeah I'm really hoping its a mistake or a bug of some sort, thank you for writing the issue to steam support though, hopefully if its not a bug we can atleast get enough people together to make them undo the update or make it an optional feature, it wouldn't havea nything to do with server space, really the only thing I can think of that it'd be meant for is to not make chats so big or some form of security measure but its really really unnecessary if it is a purposeful change made by them, if anything I would want chats to save more than just a few posts as a feature I can enable and disable, not for my chats to start automatically deleting themselves.

[Jamison Fawkes]

I've lost a ton of important information in the last day because of this ♥♥♥♥. They better change it back.

[Allora]

hey i was wondering if anyone ever got a response from steam support?

I didn't know this was happening and keep forgetting, and so every time I scroll up to click links or to save chats in a text file, I realize I've lost days or even just /hours/ of stuff. It's pretty distressing.