Valve Index Stolen or did not come do i get another one?

[Almega]

So I Gave the right address and everything and it was suppose to come today. Leave the house three blocks to get groceries and come back and check the tracking number and it said it was delivered.
I checked the other addresses and it was not on anyones else's door. So will valve send me a new one. I did a ticket today but no reply yet.

**UPDATE**

I Spoke with Steam support and with fedex
Steam will look into the FedEx company and FedEx sent me a text saying if nothing appears on the 23rd they will try and see me what they can do for me with Steam.
| checked my apartment neighbors and asked the super and my package could not be found. So hopefully they send me another one and this time I will leave a large note saying to call me and to ring the freaking door bell


ISSUES RESOVLED

So they are sending me a replacement and everything will be alright. Thanks for the help and this community.

[Cathulhu]

Well, Valve/Steam can not be blamed. They did everything they were supposed to.
FedEx is the company that mishandled/misplaced your delivery.
So, their support should be your target. They handed over the parcel.

[SqueakyTweaky]

I can bet they either left it behinde a door or with a next door nabour happens all the time .

[my new friend]

Steam Support's first response is always contact the carrier. Just keep pestering them and they'll eventually do something. There were issues with Steam Decks being stolen or not delivered and support finally shipped out another one for the users.

[lolschrauber]

Originalmente postado por my new friend:

Steam Support's first response is always contact the carrier. Just keep pestering them and they'll eventually do something. There were issues with Steam Decks being stolen or not delivered and support finally shipped out another one for the users.

Well of course that's their first response. Because the delivery company messed up. And the delivery companies always Tell you to contact the seller, which is nonsense. They just don't wanna pay for "damages" even though it's their fault.

As i said earlier, leaving for groceries when you know the package is coming is kinda stupid if you live somewhere where it's legal to leave packages at the door or give it to a neighbor without notice. Of course people will steal it.

[Dr.Shadowds 🐉]

Originalmente postado por Almega:

Steam support told me to call the shipping company. It was FedEx and two of the people said to talk to the company you bought it from which is from Valve/Steam. All i want is it to be replaced because I don't have the funds to spend another 1k for an index

Don't let FedEx give you run around, they have to own up what happen to your package, so demand answer from their driver what did they do with your package.

IDK if your building have cameras, does it? If it does contact your building manager like I said before, and get the camera recording, if it catches driver leaving with your package in hand, then that right there is proof you can file as stolen agasint FedEx, as well proof enough for Steam to issue refund, or replacement with no question ask.

[crunchyfrog]

Originalmente postado por Almega:

I live in an apartment building there was no where to hide it. So i want a new sent to me and FedEx to take responsibility for it

It';s a shame you don't live in somewhere like Britain or the EU as it gets monumentally easier with our better consumer laws.

I would guess your best bet here is to lay it on FedEx heavily as it's THEIR responsibility to PROVE it was delivered as claimed.

If they cannot, then they are liable.

If they can, then you can do as another has suggested - ask if there's any CCTV for you to get access to and see if that turns anything up.

For the future, if you're having things that are valuable delivered, consider getting your own cameras - they're dirt cheap these days.

[↑↑↓↓←→←→BASelect]

When I have stuff being delivered I stay home from work and wait for them so it don't get stolen. Then I'll go to the store if I have to.

[↑↑↓↓←→←→BASelect]

Not saying you are but it has happened before.

But can you prove you didn't receive it? Cause people all the time say they didn't get their package yet they did and are just trying to get another one. Again not saying this is the case.

It's going to be a long process to find out what happened to it. And knowing the process it's usually the customer who gets screwed.

[cinedine]

Originalmente postado por Dr.Shadowds 🐉:

Originalmente postado por Almega:

Steam support told me to call the shipping company. It was FedEx and two of the people said to talk to the company you bought it from which is from Valve/Steam. All i want is it to be replaced because I don't have the funds to spend another 1k for an index

Don't let FedEx give you run around, they have to own up what happen to your package, so demand answer from their driver what did they do with your package.

That kind of depends on the delivery.
Can't speak for how FedEx handles it, though.

If the parcel was insured, the sender has to talk with the delivery company and make a claim. They will then reimburse their customer or send a replacement.

I hope they use an insured delivery for 1000+ bucks worth of electronics.

[crunchyfrog]

Originalmente postado por Nostradamus Shannon:

Not saying you are but it has happened before.

But can you prove you didn't receive it? Cause people all the time say they didn't get their package yet they did and are just trying to get another one. Again not saying this is the case.

It's going to be a long process to find out what happened to it. And knowing the process it's usually the customer who gets screwed.

No that's twisting of the burden of proof. You can't prove a negative (prove you're NOT a pedohpile for example).

The bruden of proof is on Fed EX to show they DID deliver it. If they can do that then you take it to gathering evidence to see if someone stole it.

That's how burden of proof works.

[rawWwRrr]

FedEx performance really boils down to the local hub. The hub that services me is really good. Packages arrive on time and they are placed where I have instructed them to go at my house. Where I used to live is the opposite end of the measure. I would always have anxiety while waiting for delivery.

And it seems once delivery is made, FedEx doesn't care anymore even though they'll promise to make things right. If you have to call in to get help or place the responsibility of a missed delivery on them, get names, call back numbers, and claim numbers, and then don't stop bothering them about it. They will hope you just go away or deal with the shipper directly. They don't want to talk to end customers at all if they can avoid it.

Apartment buildings seem to be the worst for them. OP might be surprised to find out that their package was delivered to a neighbor, especially in complexes where addresses can be similar. For instance, my old apartment number was #308 and every building had a #308, including building 4100, 4010, and 4110. You can guess how many of those buildings I've found my packages delivered to. If that's the same case, you're then dependent on the honesty and morality of your neighbors. I was lucky to have a few good neighbors who brought my packages to me. I was even capable of paying it forward once when I had a package of theirs delivered to my door.

tl;dr: Stay on top of FedEx and don't let them off the hook.

[happy]

FedEx is fully responsible for the Package, and dont let em pass you off to Steam. Steam gave them the Package to deliver it to you, and thats where it leaves their Responsibility. If Fedex will keep coming with more excuses tomorrow, you should email Steam, at this point i would maybe even email Gabe Newell, and tell them that FedEx is putting a Huge Stain of their Image by treating Valve's Packages as if it was a few Groceries. I did that with Amazon some time ago, i had Issues with my local Delivery Service illegaly claiming they didnt meet me at home, or package was delivered, but i never got anything (I know for a fact the Delivery Guy would keep the package in his car and go home early, and just deliver it the next day) I called DHL about it multiple Times, at that Time, Amazon Prime didnt have its own Shipping Service here, and complained about it. DHL basically just told yeah "Yeah we're gonna warn him" but nothing ever changed. So i called Amazon, complaining that theres literally no point in me having Amazon Prime Same or Next Day Delivery, when DHL is just keeping the packages in their Car near me for 2-3 Days.


I ended up getting some items multiple times, the Driver got fired, and now because Amazon couldnt rely on DHL, they have their own Delivery Service here.

[Oz Gaming]

@op You know you have a delivery coming so why go out somewhere instead of being home to receive it ??

[crunchyfrog]

Originalmente postado por Oz Gaming:

@op You know you have a delivery coming so why go out somewhere instead of being home to receive it ??

Sometimes life happens. You can't avoid stuff. It's how the world works.

[cinedine]

Originalmente postado por koRRupted mInd:

Steam gave them the Package to deliver it to you, and thats where it leaves their Responsibility.

That's what I don't quite understand.

In the EU it's very clear: the sender has all the risk. They are the one who entered a contract with the delivery company. If you don't get your parcel, they haven't delivered and it's on them to rectify the situation.

But yeah, that's Europe. Although I can't believe it's that different in the US.

Honestly, I would bother BOTH until either FedEx gets you the package or tells you what happened to it or Steam support takes responsibilty and gets it sorted out with FedEx because they didn't lose *your* package, but *theirs*.
*You* are just the idiot who has the hassle and is given the run-around.