Valve pls help

[Aimee]

Good afternoon!
I had an incident related to the removal of my account, steam guard and gmail were attached to my account. The account was unlinked without email confirmation and steam guard. on the account, only one game was bought for real money - this is counter strike. it was purchased in 2013 through webmoney, but due to the fact that webmoney deleted the account after 3 years of non-use, it is not possible to provide a receipt, but a lot of other information was provided confirming the fact of ownership of the account. Russian-speaking support is powerless and, like a robot, replies with the same messages. in this regard, I ask you to help and check again, but in more detail.
my references :
HT-FPPM-842R-FRGM
and
HT-62DG-G6KH-3T6V

[Whaler]

Ursprünglich geschrieben von Aimee:

all the evidence has been presented, old passwords, emails, and other information known only to the owner, but since the support employee has no authority, she cannot help me. the only thing I can't produce is a check, because stupid webmoney deletes the history. there is a confirmation of this that the account has been deleted.

The same thing is hapening to me, someone hijacked the account, it got locked by support, and despite the fact that I can provide not one but every single item listed here:
https://help.steampowered.com/en/faqs/view/40A0-8B4B-B54B-C51A
According to support its impossible to do anything if I can't remember the email address I used years ago and no longer have for years, they really need this address because: and I quote:

"Due to the value of the account"

Completely ignoring the fact that 100% of funds added to the account over the years were added by me, ignoring the fact that I have receipts for all of the transactions and that the receipts are on my name

Seriously, I think they honestly don't care or are just having some fun with us, Ill email Gaben because I read today that sometimes he actually answers, but doubt this will help and soon will just hire a lawyer and take this matter to the judiciary system (what a absurd measure Steam forces me to take), and yeah the account is valuable enough to make a laywer worth it, its not a old account with many medals but I invest in CSGO heavily

[Aimee]

Ursprünglich geschrieben von C0mpro Caixas no Pix:

Ursprünglich geschrieben von Aimee:

all the evidence has been presented, old passwords, emails, and other information known only to the owner, but since the support employee has no authority, she cannot help me. the only thing I can't produce is a check, because stupid webmoney deletes the history. there is a confirmation of this that the account has been deleted.

The same thing is hapening to me, someone hijacked the account, it got locked by support, and despite the fact that I can provide not one but every single item listed here:
https://help.steampowered.com/en/faqs/view/40A0-8B4B-B54B-C51A
According to support its impossible to do anything if I can't remember the email address I used years ago and no longer have for years, they really need this address because: and I quote:

"Due to the value of the account"

Completely ignoring the fact that 100% of funds added to the account over the years were added by me, ignoring the fact that I have receipts for all of the transactions and that the receipts are on my name

Seriously, I think they honestly don't care or are just having some fun with us, Ill email Gaben because I read today that sometimes he actually answers, but doubt this will help and soon will just hire a lawyer and take this matter to the judiciary system (what a absurd measure Steam forces me to take), and yeah the account is valuable enough to make a laywer worth it, its not a old account with many medals but I invest in CSGO heavily [/quote]


given that support must see everything, up to ip addresses, mac addresses, this is just a circus. in my case, webmoney made a circus, they turn out to delete accounts if they are not used. It's absurd that a financial instrument deletes history. Because of this, I can not restore the purchase receipt

[TWPanda77]

Nobody here can help you. Click on the Help menu and Steam Support.

[Aimee]

Ursprünglich geschrieben von TWPanda77:

Nobody here can help you. Click on the Help menu and Steam Support.

I don't want to offend anyone, but you're useless. have you even read it?

[TWPanda77]

Ursprünglich geschrieben von Aimee:

Ursprünglich geschrieben von TWPanda77:

Nobody here can help you. Click on the Help menu and Steam Support.

I don't want to offend anyone, but you're useless. have you even read it?

Yes, I did and the only people that can help you with your Steam account and purchase problem are Steam Support, not ordinary people in the forum.

[Aimee]

Ursprünglich geschrieben von TWPanda77:

Ursprünglich geschrieben von Aimee:

I don't want to offend anyone, but you're useless. have you even read it?

Yes, I did and the only people that can help you with your Steam account and purchase problem are Steam Support, not ordinary people in the forum.

I say support is like bots, I provided all the information, up to old passwords, but they don’t care, they work strictly according to the textbook, and Russian support advised me to write to the forum, because valve employees come here

[wuddih]

Ursprünglich geschrieben von Aimee:

Ursprünglich geschrieben von TWPanda77:

Yes, I did and the only people that can help you with your Steam account and purchase problem are Steam Support, not ordinary people in the forum.

I say support is like bots, I provided all the information, up to old passwords, but they don’t care, they work strictly according to the textbook, and Russian support advised me to write to the forum, because valve employees come here

why the frick do you think writing old passwords would help?
that probably did the opposite.
make a new ticket and provide what they actually ask for.

[Aimee]

Ursprünglich geschrieben von wuddih:

Ursprünglich geschrieben von Aimee:

I say support is like bots, I provided all the information, up to old passwords, but they don’t care, they work strictly according to the textbook, and Russian support advised me to write to the forum, because valve employees come here

why the frick do you think writing old passwords would help?
that probably did the opposite.
make a new ticket and provide what they actually ask for.

I mean that I provided a bunch of information that only the owner can know. But what they want, I can't get. Long story short, it's useless. tired of replying to stupid and repetitive messages. please close the topic

[OPA]

Ursprünglich geschrieben von Aimee:

and Russian support advised me to write to the forum, because valve employees come here

Whoever told you this is not part of STEAM support.

[natshely]

Попалась в сети такая информация -
"Если войти в аккаунт вебмани возможно, тогда и возможно зайти на report.wmtransfer.com где вы можете заказать разовый отчет (выписку) по кошельку, но только начиная с 01.01.2014 года. Из выписки вы уже можете найти свои стим транзакции и предоставить поддержке стим.
Если поддержка будет требовать более ранние квитанции с вебмани, тогда так прямо и пишите, что сервис дает возможность сделать выписку только с 01.01.2014. Более ранние операции удалены из системы, что есть чистая правда. Если и этого поддержке стим будет недостаточно - напишите в поддержку вебмани о конкретной более ранней транзакции, чем 01.01.2014. Вы получите ответ, что более ранних транзакций в системе уже нет и этот ответ приложите в стимподдержку.

update: старые транзакции до 01.01.2014 всё же можно отыскать, но только если вы использовали webmoney keeper classic (winpro). В этом случае поищите на компьютере файлы по имени вашего WMID. Тут есть свой нюанс: формат базы данных транзакций в кипере изменялся, поэтому далеко не факт, что даже если вы найдете старый свой кошелек (базу транзакций на вашем ПК), то новый кипер может просто не понять эту базу (не сконвертировать в новый формат). Перед тем как подсовывать файл старой базы транзакций в новый кипер - сделайте его резевную копию, а потом уже манипулируйте.

Если в аккаунт вебмани зайти невозможно - восстанавливайте к нему доступ через арбитраж вебмани (потребуется верификация личности и получение персонального аттестата)."

[Riley]

This thread has been locked at the OP's request. Thanks for your understanding.