Can't Refund due to EA Play

[ulufarkas]

I got EA Play few months ago and I did play FIFA 21 for 17 hours. Today I saw FIFA 22 on discount, wanted to get it but purchased FIFA 21 mistakenly. When I noticed it, it was too late. Now I can't get refund for FIFA 21 because it says I did play it 17 hours. But I did not play it after "purchasing" it. Please provide me support and get me my refund for FIFA 21.

TLDR; I did play FIFA 21 with EA Play for 17 hours. Today I purchased it mistakenly and can't refund due to having more than 2 hours.

[my new friend]

Diposting pertama kali oleh ulufarkas:

I got EA Play few months ago and I did play FIFA 21 for 17 hours. Today I saw FIFA 22 on discount, wanted to get it but purchased FIFA 21 mistakenly. When I noticed it, it was too late. Now I can't get refund for FIFA 21 because it says I did play it 17 hours. But I did not play it after "purchasing" it. Please provide me support and get me my refund for FIFA 21.

TLDR; I did play FIFA 21 with EA Play for 17 hours. Today I purchased it mistakenly and can't refund due to having more than 2 hours.

All play time is cumulative. With EA Play, you technically owned and played FIFA 21 for longer than the "no more than 2 hours" requirement. 17 hours is far longer than 2 hours.

[ulufarkas]

Diposting pertama kali oleh my new friend:

Diposting pertama kali oleh ulufarkas:

I got EA Play few months ago and I did play FIFA 21 for 17 hours. Today I saw FIFA 22 on discount, wanted to get it but purchased FIFA 21 mistakenly. When I noticed it, it was too late. Now I can't get refund for FIFA 21 because it says I did play it 17 hours. But I did not play it after "purchasing" it. Please provide me support and get me my refund for FIFA 21.

TLDR; I did play FIFA 21 with EA Play for 17 hours. Today I purchased it mistakenly and can't refund due to having more than 2 hours.

All play time is cumulative. With EA Play, you technically owned and played FIFA 21 for longer than the "no more than 2 hours" requirement. 17 hours is far longer than 2 hours.

But I did purchased FIFA 21 mistakenly, wanted to buy 22, not 21.

[Unn4m3d (♥AUT♥)]

Diposting pertama kali oleh ulufarkas:

Diposting pertama kali oleh my new friend:

All play time is cumulative. With EA Play, you technically owned and played FIFA 21 for longer than the "no more than 2 hours" requirement. 17 hours is far longer than 2 hours.

But I did purchased FIFA 21 mistakenly, wanted to buy 22, not 21.

You should have looked more closely then.

[Start_Running]

Given the number of confirmation prompts you get I'm rather surprised.

[cinedine]

https://store.steampowered.com/account/history/

Find your FIFA 21 purchase, click on it, -> I have question about this purchase
Explain your mistake in the ticket.

[ulufarkas]

Diposting pertama kali oleh cinedine:

https://store.steampowered.com/account/history/

Find your FIFA 21 purchase, click on it, -> I have question about this purchase
Explain your mistake in the ticket.

Okay let's see what is going to happen. Could not find any similar cases. I will keep you updated "the internet".

[[N]ebsun]

Diposting pertama kali oleh ulufarkas:

TLDR; I did play FIFA 21 with EA Play for 17 hours. Today I purchased it mistakenly and can't refund due to having more than 2 hours.

It's your fault for making the wrong purchase, you should have checked better. The refund system is not for Demoing games. You are out of luck - you should not have played the game before making the mistaken purchase.

[Muppet among Puppets]

Diposting pertama kali oleh Nebsun:

Diposting pertama kali oleh ulufarkas:

TLDR; I did play FIFA 21 with EA Play for 17 hours. Today I purchased it mistakenly and can't refund due to having more than 2 hours.

It's your fault for making the wrong purchase, you should have checked better. The refund system is not for Demoing games. You are out of luck - you should not have played the game before making the mistaken purchase.

He played the game in a renting contract.
Refunds are only for purchases. So you can not revoke a refund before the purchase even happened.

[ulufarkas]

Diposting pertama kali oleh Nebsun:

Diposting pertama kali oleh ulufarkas:

TLDR; I did play FIFA 21 with EA Play for 17 hours. Today I purchased it mistakenly and can't refund due to having more than 2 hours.

It's your fault for making the wrong purchase, you should have checked better. The refund system is not for Demoing games. You are out of luck - you should not have played the game before making the mistaken purchase.

The thing is that I did not play the game, did not even download at all after purchasing it.

[KalGimpa]

Diposting pertama kali oleh ulufarkas:

Diposting pertama kali oleh Nebsun:

It's your fault for making the wrong purchase, you should have checked better. The refund system is not for Demoing games. You are out of luck - you should not have played the game before making the mistaken purchase.

The thing is that I did not play the game, did not even download at all after purchasing it.

as long as you are polite, and explain it well, you have a chance. especially if you are asking to refund to your wallet so you can get the one you wanted

[ulufarkas]

Diposting pertama kali oleh kalcuey-freehk:

Diposting pertama kali oleh ulufarkas:

The thing is that I did not play the game, did not even download at all after purchasing it.

as long as you are polite, and explain it well, you have a chance. especially if you are asking to refund to your wallet so you can get the one you wanted

It was automatically being declined when I was asking for a refund to my credit card. I sent another request now, I did ask for a refund to my steam vallet. Let's see.

[KalGimpa]

Diposting pertama kali oleh ulufarkas:

Diposting pertama kali oleh kalcuey-freehk:

as long as you are polite, and explain it well, you have a chance. especially if you are asking to refund to your wallet so you can get the one you wanted

It was automatically being declined when I was asking for a refund to my credit card. I sent another request now, I did ask for a refund to my steam vallet. Let's see.

if you haven't, you have to do it the way that

Diposting pertama kali oleh cinedine:

https://store.steampowered.com/account/history/

Find your FIFA 21 purchase, click on it, -> I have question about this purchase
Explain your mistake in the ticket.

says. the regular refund request is automated and only looks at time played/owned

[ulufarkas]

Diposting pertama kali oleh kalcuey-freehk:

Diposting pertama kali oleh ulufarkas:

It was automatically being declined when I was asking for a refund to my credit card. I sent another request now, I did ask for a refund to my steam vallet. Let's see.

if you haven't, you have to do it the way that

okay they declined refund to my steam vallet as well. now waiting for manuel ticket to get resolved.

[KalGimpa]

Diposting pertama kali oleh ulufarkas:

Diposting pertama kali oleh kalcuey-freehk:

if you haven't, you have to do it the way that

okay they declined refund to my steam vallet as well. now waiting for manuel ticket to get resolved.

yeah, the only way to get a refund after the time allotted is to use the manual. the other is automated and will just reject based on time played and time owned

[crunchyfrog]

Diposting pertama kali oleh ulufarkas:

Diposting pertama kali oleh Nebsun:

It's your fault for making the wrong purchase, you should have checked better. The refund system is not for Demoing games. You are out of luck - you should not have played the game before making the mistaken purchase.

The thing is that I did not play the game, did not even download at all after purchasing it.

Here's the thing.

YOu can ask.

There are two prongs to the refund system you agreed to.

The first is the automtic "no questions asked" one. In that you MUST have played less than 2 hours and bought within 14 days.

If you are outside that at all, then you dip into the DISCRETIONARY refund. In which you can plead your extenuating cirucmstances and at this point it is down to them to deicde. You are NOT automatically entitled to this, so if they say no that is final and the end of the matter.


For the future, take more care, as there are TONS of prompts and checks before you purchase so you really would have had to ignore loads of checks.