STEAM SUPPORT/ ACCOUTN ALERT

[dazpanmir77]

How long does it for steam support to really reply? ive my issues 1 week ago. i cant purchase anything because they wont help me with account alert?|

can anyone help me with this? its about the current region vs the entered billing addresS?

thanks a lot

[Lithurge]

If you're saying the region you live in is different to the billing address entered then you need to fix one of those.

Steam has stopped people region hopping to get cheaper prices, so you now need a payment method from the region you reside in.

If it's something else then you need to post the full message they've given you.

[J4MESOX4D]

Make sure your ticket is still open and that you done all that's been asked. Then just continue waiting. If it dragons on more than 10 days then I would submit a separate ticket asking about what's going on.

[dazpanmir77]

"Your previous message contained sensitive credit card information. For your protection, the message has been edited and the unnecessary information has been deleted. Steam Support will never ask you for your full credit card number, security code, or password.

The billing address you have given us does not match the records on this account.

Please double check and update the information you have provided.

Have a nice day!
Kimi"

This what they told me before they stop replying.
yes, i made a purchase to change my region ( to where i am, Canada) Because before i used a steam card and entered my other billing address(philippines).

-Also, about what she( from above ) said, where do i change this?
-if i change it back to Ph address, how can i get make my region to Canada again? buy again? hope it wont alert? |

Thanks a lot

[J4MESOX4D]

dazpanmir77 の投稿を引用：

"Your previous message contained sensitive credit card information. For your protection, the message has been edited and the unnecessary information has been deleted. Steam Support will never ask you for your full credit card number, security code, or password.

The billing address you have given us does not match the records on this account.

Please double check and update the information you have provided.

Have a nice day!
Kimi"

This what they told me before they stop replying.
yes, i made a purchase to change my region ( to where i am, Canada) Because before i used a steam card and entered my other billing address(philippines).

-Also, about what she( from above ) said, where do i change this?
-if i change it back to Ph address, how can i get make my region to Canada again? buy again? hope it wont alert? |

Thanks a lot

Update the information in your current ticket if you haven't done this already and then just wait for a response. If you've done this yet still haven't heard anything back in a few more days then open another ticket and explain you have another ticket that is ongoing and still going unanswered. Just make sure you include the information they require.

[dazpanmir77]

how do i update the info in the ticket? you mean
"The billing address you have given us does not match the records on this account.

Please double check and update the information you have provided."
is referring to the ticket? or the steam account's region should be changed?

if its the ticket, which option/tab/ wherever can i find it and change it?
also if profile, where do i change? Because if its the ACCOUNT DETAILS, i cant really change it since i need a purchase from Canada. (which i did and gave me and alert)


I sent them lots of ticket also since i really wanted this purchase for a content coming.

[Phoenix]

dazpanmir77 の投稿を引用：

I sent them lots of ticket also since i really wanted this purchase for a content coming.

Which might be one of the reasons why support stopped replying.

[dazpanmir77]

Phoenix の投稿を引用：

dazpanmir77 の投稿を引用：

I sent them lots of ticket also since i really wanted this purchase for a content coming.

Which might be one of the reasons why support stopped replying.

nah,it was taking time already thats why i sent my the next ticket.

[J4MESOX4D]

dazpanmir77 の投稿を引用：

how do i update the info in the ticket? you mean
"The billing address you have given us does not match the records on this account.

Please double check and update the information you have provided."
is referring to the ticket? or the steam account's region should be changed?

if its the ticket, which option/tab/ wherever can i find it and change it?
also if profile, where do i change? Because if its the ACCOUNT DETAILS, i cant really change it since i need a purchase from Canada. (which i did and gave me and alert)


I sent them lots of ticket also since i really wanted this purchase for a content coming.

Go here https://help.steampowered.com/en/wizard/HelpRequests find the ticket and go from there.

[dazpanmir77]

yeah, i can see all my tickets here, but can i change the details/address here?

[Lithurge]

Have you looked under Steam > View Account Details, you should find the linked payment method on that screen.

[dazpanmir77]

Lithurge の投稿を引用：

Have you looked under Steam > View Account Details, you should find the linked payment method on that screen.

yeah, the "add payment method to this account", i cant access since my account has an alert, and all transactions are disabled.

[crunchyfrog]

dazpanmir77 の投稿を引用：

Phoenix の投稿を引用：

Which might be one of the reasons why support stopped replying.

nah,it was taking time already thats why i sent my the next ticket.

NEVER do that as this messes things up and doesn't help anyone.

Send ONE ticket only and wait.

[dazpanmir77]

crunchyfrog の投稿を引用：

dazpanmir77 の投稿を引用：

nah,it was taking time already thats why i sent my the next ticket.

NEVER do that as this messes things up and doesn't help anyone.

Send ONE ticket only and wait.

ok ok. thought of it also but this content really wanted it. so. yeah. thanks

[dazpanmir77]

or should i go to
ADD FUNDS> Change country from there (my old one)
and hope itll take the alert of? is that what the reply means?

[crunchyfrog]

dazpanmir77 の投稿を引用：

or should i go to
ADD FUNDS> Change country from there (my old one)
and hope itll take the alert of? is that what the reply means?

There's no magic shortcut to this, or all scammers would simply do this, wouldn't they?

You have to wait.