My GF cant confirm her credit card

[SyntaX.ErroR]

Hey guys,

me and my GF are playing Dota 2, and she was so lucky to get baby ursa, and wanted to gift it to me.

We have gifted each other many times before and bought lots of stuff (like BP levels), but now she has to validate the credit card.

Problem is, she needs to show the two payments in euro, while our valuta is DKK, so we cannot show the proper amount.

It says it will automatically confirm within 7 days, but does that mean Steam has stolen that money, or will they return it?

And will she be able to gift it to me after 7 days?

How come she has bought SO many items without problems, gifted me stuff without problems, but with Ursa they need to take money from your account, in a currency that is not local so it is impossible to figure it out. I tried an online currency calculator, but it will never get the correct euro.

[MalikQayum]

jeg mener du får penge tilbage, det mere et gebyr der bliver taget og refunderet hvis jeg ikke tager helt fejl. måske kan en anden give et mere definitivt svar på hvad der rent faktisk sker.

[cinedine]

They didn't take money out of your account. They put a hold on it. While you are not able to use that money while the hold is active, it will drop off after up to ten days, depending on your bank.

You can try to ask the bank for the original amounts, though again, it depends on the bank how helpful they can be.
It's a known issue for years that verification sucks arse in "non Steam standard" currencies.

IIRC Steam had an issue where they lost some CC info sometime ago. Sadly making yours a new payment method which triggers a general trading restriction.

[☆ƧQυiяяєL♫]

A standard payment verification method.

I'm making the assumption, your post is about Steam's Credit card verification.

Steam Support: Credit Card Verification
https://support.steampowered.com/kb_article.php?ref=4530-wroa-3278

Contacting Steam Support
https://support.steampowered.com/kb_cat.php?id=7&t=qanda



I had this verification method happen to me when I added a new payment source to my PayPal. Typically, two deposits are made, I haven't encountered two withdrawals.

If you have online account access through your phone like most normal people do these days, you can check your account every now and then and see which two amounts are deposited or in your case, withdrawn I guess.



Steam Support: Credit Card Verification
https://support.steampowered.com/kb_article.php?ref=4530-wroa-3278

Online Currency Converter
https://www.xe.com/currencyconverter/

Dota 2: General Discussions: (5 Subforums)
https://steamcommunity.com/app/570/discussions/

[cinedine]

Originally posted by ☆ƧQυiяяєL♫:

If you have online account access through your phone like most normal people do these days, you can check your account every now and then and see which two amounts are deposited or in your case, withdrawn I guess.

[...]

Online Currency Converter
https://www.xe.com/currencyconverter/

Nothing was withdrawn. It's a hold. It's a "hey we would like to take 2.50 out of the account later, please make sure it will be still there" only that they will never take it.

Currency converters are useless as they use mid-market rates. What counts is your banks conversion rate at that time which can (and often will) include conversion fees.
The current exchange rate is 7.44 DKK per 1 EUR.
The bank however can convert this into anything between 7.00 and 7.44 depending on their fees and the rate at the time they updated theirs. Now apply rounding on top of that.

This is what makes it near impossible to deduct the original value for non USD/EUR. And it's an issue well known to Valve.

[☆ƧQυiяяєL♫]

Originally posted by cinedine:

...blah, blah, blah...

To OP,

Steam Support: Credit Card Verification
https://support.steampowered.com/kb_article.php?ref=4530-wroa-3278

Contacting Steam Support
https://support.steampowered.com/kb_cat.php?id=7&t=qanda

[SyntaX.ErroR]

Our bank aint that helpful, so does that mean she will never be able to trade and the money will always be locked?

[ReBoot]

Originally posted by SyntaX.ErroR ♥♥♥♥♥♥♥♥♥♥♥:

Our bank aint that helpful, so does that mean she will never be able to trade and the money will always be locked?

You said it yourself

Originally posted by SyntaX.ErroR ♥♥♥♥♥♥♥♥♥♥♥:

It says it will automatically confirm within 7 days

For the rest, read https://support.steampowered.com/kb_article.php?ref=4530-WROA-3278

[SyntaX.ErroR]

She can still not trade is still says error.

[󠀡󠀡󠀡⁧⁧the.jester]

Originally posted by SyntaX.ErroR ♥♥♥♥♥♥♥♥♥♥♥:

She can still not trade is still says error.

Has it been a full 7 days?