Missing games Eidos Anthology

[DrPleau]

Good morning all,

I purchased the Eidos Anthology Bundle on January 3, 2020.

But when I look at my game in the library I only see 34 games out of 52 included in the Bundle.
And when I click on the missing games it tells me that I have to buy them again.

I have tried to contact steam support, but no response so far.

Has this ever happened to someone?

I do not know what to do

[wuddih]

the bundle also displays some DLCs. these will of course no be separately listed in your library.

check here:
https://store.steampowered.com/bundle/4910/Eidos_Anthology/

either way. for bundles you only paid for what you didn't have.

[gia]

Originally posted by ProtoPanda:

Good morning all,

I purchased the Eidos Anthology Bundle on January 3, 2020.

But when I look at my game in the library I only see 34 games out of 52 included in the Bundle.
And when I click on the missing games it tells me that I have to buy them again.

I have tried to contact steam support, but no response so far.

Has this ever happened to someone?

I do not know what to do

Bought on Dec 31, Jan 1st. I dont see missing things, could you list some missing games and your region I can double check those for you.

I could see you getting a game blocked if you are german or something. if you used a vpn to buy that would explain missing games (theyd be missing on the remote region)

[DrPleau]

Hi I'm from Canada

List of Missing games and DLC :

Anachronox
Conflict: Denied Ops
Conflict Desert Storm
Daikatana
Deathtrap Dungeon
Deus Ex: Mankind Divided
Deus Ex: Mankind Divided DLC: System Rift
Deus Ex: Mankind Divided DLC: A Criminal Past
Deus Ex: Mankind Divided DLC: Assault Pack
Deus Ex: Mankind Divided DLC: Tactical Pack
Dungeon SiegeDungeon Siege II
Dungeon Siege III
Dungeon Siege III: Treasures of the Sun
Flora's Fruit Farm
Goetia
Hitman GO: Definitive Edition
Just Cause 3
Just Cause 3 DLC: Combat Bungy
Just Cause 3 DLC: Mini-Gun Racing Boat
Just Cause 3 DLC: Rocket Launcher Sports Car
Just Cause 3 DLC: Final Argument Sniper Rifle
Just Cause 3 DLC: Capstone Bloodhound RPG
Just Cause 3 DLC: Mech Land Assault
Just Cause 3 DLC: Sky Fortress Pack
Just Cause 3 DLC: Kousavá Rifle
Just Cause 3 DLC: Bavarium Sea Heist Pack
Just Cause 3 DLC: Reaper Missile Mech
Lara Croft and the Temple of Osiris
Lara Croft and the Temple of Osiris DLC: Deux Ex Pack
Lara Croft and the Temple of Osiris DLC: Hitman Pack
Lara Croft and the Temple of Osiris DLC: Legend Pack
Lara Croft and the Temple of Osiris DLC: Season Pass
Lara Croft GO
Life is Strange Complete Season (Episodes 1-5)
Mini Ninjas
Omikron: The Nomad Soul
Order of War
Pandemonium
Project: Snowblind
Rise of the Tomb Raider
Rise of the Tomb Raider DLC: Season Pass
Sleeping Dogs: Definitive Edition
Startopia
Supreme Commander 2
Tom Raider 2013 DLC: Pistol Burst
Tom Raider 2013 DLC: Pistol Silencer
Tom Raider 2013 DLC: Animal Instinct
Tom Raider 2013 DLC: Headshot Reticule
Tom Raider 2013 DLC: Agily Skill
The Turing Test
The Turing Test DLC: Updrage Pack

[wuddih]

should have asked earlier. the email receipt states those games that you are missing?

[DrPleau]

No, but if I look on my receipt on steam its said: Eidos Anthology (Ru/CIS/IN), but im from Canada why do I receive a Russian version of the bundle

[Zekiran]

Originally posted by ProtoPanda:

No, but if I look on my receipt on steam its said: Eidos Anthology (Ru/CIS/IN), but im from Canada why do I receive a Russian version of the bundle

Either your Steam location was wrong or you were on the wrong store page.

I'd strongly suggest looking into this and NOT INSTALLING or playing ANY of those things until you know for 100% positive which version you should have.

[DrPleau]

Thx for the advice, I try to contact the steam support but i dont see any direct contact to explain the situation, I look everywhere in the help section

[Crazy Tiger]

Find the purchase, choose the "I have a question about this purchase" option.

[wuddih]

Originally posted by ProtoPanda:

No, but if I look on my receipt on steam its said: Eidos Anthology (Ru/CIS/IN), but im from Canada why do I receive a Russian version of the bundle

so you have no email receipt?

Eidos Anthology (Ru/CIS/IN) is a package and not a bundle and it is not store active, you cannot buy that from Steam. so you activated a retail key, correct?

[DrPleau]

Yeah, exacly I use a retail key for Eidos Anthology

[Zekiran]

Originally posted by ProtoPanda:

Yeah, exacly I use a retail key for Eidos Anthology

Then this isn't a Steam problem at all, instead this is whoever gave you / sold you that product key. If it had been a steam purchase, Support can help as I suggested before, but unfortunately this is NOT a steam issue.

[DrPleau]

Ok then, thx for the answer.

But When I enter the retail key on steam its Said Eidos Anthology. Not Eidos Ru/CIS/IN

[Darren]

The region details are rarely (but occasionally) on the screen that pops up when you redeem a key otherwise everything would say US, ROW, or RU/CIS/IN (which tend to be the main three). And you tend to already know what you are getting unless buying from dodgy websites.

[gia]

Originally posted by ProtoPanda:

Ok then, thx for the answer.

But When I enter the retail key on steam its Said Eidos Anthology. Not Eidos Ru/CIS/IN

Ok that explains why you are missing things, most Ru things will be heavily suppressed and is to be avoided unless you yourself live in that region

but what you say is a good point, steam should show what is being activated, either the exact contents or the sub id or app id, then the customer can use steam.db or something to figure out what they are activating

Stress that to support so that they hopefully create a ticket for a future fix

not showing the region should not happen, specially if the key can have secondary effects like overwriting a valid license behind region activation lock, getting banned or whatever else that could happen due to this

thats why gifts do show their region if they do have one

[BossGalaga]

Originally posted by ProtoPanda:

Ok then, thx for the answer.

But When I enter the retail key on steam its Said Eidos Anthology. Not Eidos Ru/CIS/IN

This is why you don't buy Steam keys from shady resellers. This isn't Steam's fault, it's yours. If you have a problem then just contact support for the site that you bought your key from. Surely, they will straighten that right out for you.